Customer Experience News
Signage, employee presence key aspects to in-store pickup experience
September 12, 2019
When it comes to a successful and rewarding buy-on-line, pick-up-in-store experience key elements include adequate and clear store signage along with store…
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Pella Windows & Doors expanding experience centers nationwide
September 12, 2019
Pella Windows & Doors is redesigning more than 200 stores and launching more experience centers across the country in the next three years. The centers are…
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Target hiring big time for holiday season
September 12, 2019
Target is busy hiring about 130,000 workers for the upcoming holiday retail season and aims to double the amount of staff handling online orders this year. The…
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Things Remembered rolls out iPads for customer personalization strategy
September 11, 2019
To help its customers personalize gift purchases, the retailer, Things Remembered, is rolling out iPads to all of its 174 stores in the first leg of its latest…
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Audio accessibility feature simplifies micro market checkout for visually impaired
September 11, 2019
365 Retail Markets, a provider of self-service micro markets, has introduced an audio accessibility feature to its mobile payment app to help visually impaired…
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Shopping center to have dropoff dry cleaning kiosk
September 10, 2019
A Libertyville, Illinois shopping center will be home to a 24-hour dropoff dry cleaning kiosk after trustees voted to allow G. Fisher Commercial Construction…
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ING teams with Aifi, Dutch grocer on cashierless concept store
September 9, 2019
Grocery store chain Albert Heijn has teamed with ING Group, the Amsterdam-based banking company and California-based startup Aifi, to test a new cashierless…
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Ashley HomeStore licensee taps Qualtrics to boost customer experience
September 6, 2019
Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…
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Costco arrival in China leads to chaotic customer experience
September 6, 2019
To say consumers in China are excited about Costco's debut there would be an understatement.
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Browns Shoes steps up communications, task management approach
September 6, 2019
Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…
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Amazon testing human hand-scanning for payment process, report says
September 5, 2019
Amazon is reportedly testing scanners that can identify a human hand as a point-of-sale cashier option.
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American Dream retail park opening next month in New Jersey
September 5, 2019
The American Dream retail theme park will open in late October in New Jersey.
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Puma flagship boasts engagement zone, immersive experiences
September 5, 2019
The New York City Puma flagship store boasts retail customer experiences that use technology, art and music to engage with customers. The retail store, at 60…
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Hershey sweetens ordering process for retail partners
September 4, 2019
Retailers, such as convenience stores, that sell Hershey Company snacks and products now have an online process providing same-day ordering when a new product…
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Discover Card leads JD Power customer satisfaction survey
September 3, 2019
Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years.
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Paint retailer taps Toshiba to revamp store experience
August 29, 2019
Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…
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Target, Disney team up to deliver magical customer experience
August 29, 2019
Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…
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Convenience, compassion top consumer wants, reveals survey
August 29, 2019
Today's consumers want convenience, compassionate in-store customer service and happy store associates to engage with when in a retail environment.
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Best Buy ranks high in customer help, but Dollar Store, Walmart not so much
August 27, 2019
A Wiser Solutions benchmark report reveals electronics seller, Best Buy, excels when it comes to customer assistance, while Walmart and Dollar Store are…
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Retail leadership program launching at MIT
August 27, 2019
The National Association of Convenience Stores (NACS) is launching a retail innovation leadership program at the Massachusetts Institute of Technology with the…
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