Customer Experience News
ING teams with Aifi, Dutch grocer on cashierless concept store
September 9, 2019
Grocery store chain Albert Heijn has teamed with ING Group, the Amsterdam-based banking company and California-based startup Aifi, to test a new cashierless…
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Ashley HomeStore licensee taps Qualtrics to boost customer experience
September 6, 2019
Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…
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Costco arrival in China leads to chaotic customer experience
September 6, 2019
To say consumers in China are excited about Costco's debut there would be an understatement.
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Browns Shoes steps up communications, task management approach
September 6, 2019
Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…
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Amazon testing human hand-scanning for payment process, report says
September 5, 2019
Amazon is reportedly testing scanners that can identify a human hand as a point-of-sale cashier option.
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American Dream retail park opening next month in New Jersey
September 5, 2019
The American Dream retail theme park will open in late October in New Jersey.
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Puma flagship boasts engagement zone, immersive experiences
September 5, 2019
The New York City Puma flagship store boasts retail customer experiences that use technology, art and music to engage with customers. The retail store, at 60…
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Hershey sweetens ordering process for retail partners
September 4, 2019
Retailers, such as convenience stores, that sell Hershey Company snacks and products now have an online process providing same-day ordering when a new product…
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Discover Card leads JD Power customer satisfaction survey
September 3, 2019
Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years.
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Paint retailer taps Toshiba to revamp store experience
August 29, 2019
Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…
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Target, Disney team up to deliver magical customer experience
August 29, 2019
Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…
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Convenience, compassion top consumer wants, reveals survey
August 29, 2019
Today's consumers want convenience, compassionate in-store customer service and happy store associates to engage with when in a retail environment.
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Best Buy ranks high in customer help, but Dollar Store, Walmart not so much
August 27, 2019
A Wiser Solutions benchmark report reveals electronics seller, Best Buy, excels when it comes to customer assistance, while Walmart and Dollar Store are…
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Retail leadership program launching at MIT
August 27, 2019
The National Association of Convenience Stores (NACS) is launching a retail innovation leadership program at the Massachusetts Institute of Technology with the…
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Target hits 2 store-related milestones
August 26, 2019
This summer marks two big milestones for Target: The retailer cut the ribbon on its hundredth small-store format and surpassed the 500th store remodel mark.
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What consumers want: fast help, flexible delivery
August 26, 2019
The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…
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Beauty e-tailer taps Contentsquare to advance e-commerce functions
August 26, 2019
Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…
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Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix
August 23, 2019
Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.
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August 23, 2019
Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…
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Smart & Final deploys Toshiba technology to boost customer experience, store associate satisfaction
August 23, 2019
Food retailer Smart & Final is tapping Toshiba's global commerce solutions to improve store operations, boost the retail customer experience and enhance…
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