Customer Experience News
Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
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Personalization a key retail focus, reveals study
September 27, 2019
Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…
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Marshalls goes online, boasts Tinder-like shopping feature
September 27, 2019
Discount retailer, Marshalls, finally has an e-commerce site and said it has added more high-quality inventory and brand name designers to the online inventory.
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Mobile self-checkout player raises $4.3M in funding
September 26, 2019
MishiPay, a London-based mobile self-checkout vendor, now has about $4.3 million more to grow the business thanks to a Series A funding round that included…
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Survey: Consumers big on messaging for customer support
September 26, 2019
A robust number of consumers, 83%, are on board with messaging as the primary customer support approach and view it as an efficient method of communication.
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Contactless 'tap-and-go' payments coming to Rome subway
September 25, 2019
SIA, a designer and manager of technology infrastructures and services for financial institutions, has created a digital platform that enables passengers in…
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Alibaba launches voice ordering, delivery
September 25, 2019
Starbucks is taking another step toward evolving the digital experience for customers in China by launching voice ordering and delivery capabilities within…
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Office Depot debuts virtual line queuing system for print, copy services
September 24, 2019
Office Depot, Inc. has launched a virtual line queuing system, via a mobile app, across more than 600 Office Depot and Office Max stores in a slew of markets…
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Sephora, Nordstrom are tops in retail personalization
September 20, 2019
Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…
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Stockouts, customer loyalty top challenges for grocers, reveals data
September 20, 2019
Stockouts and retaining customer loyalty are two top challenges facing the retail grocer segment, according to the 2019 Grocery Insights Data Report, released…
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Long Island outlet is home to immersive pop-up shop
September 19, 2019
The Tanger Outlets, in Riverhead, New York, is home to an immersive pop-up retail experience that gives consumers a rotating brand experience every 90 days.
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Few C-stores running strong POS systems, claims report
September 19, 2019
Just 18% of convenience stores have the appropriate point-of-sale infrastructure to support the business and nearly half, 43%, find the cost of IT upgrades and…
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Consumers still leery when it comes to social media site shopping
September 19, 2019
While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…
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Shoppers loving the gift card these days
September 19, 2019
There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…
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Amazon debuts PayCode for cash paying customers
September 18, 2019
Amazon announced the launch of Amazon PayCode, which allows cash paying customers to shop on the Amazon website and pay in person at one of 15,000 Western…
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Trigo raises $22M to scale checkout-free retail POS
September 17, 2019
Trigo, a computer-vision company providing checkout-free systems to grocery retailers, has raised $22 million in an A Round led by growth fund Red Dot Capital…
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Walmart launching unlimited grocery delivery
September 16, 2019
Walmart Inc. plans to roll out its membership-based Delivery Unlimited grocery service to 1,400 stores nationwide starting this fall.
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September 16, 2019
Northgate Gonzàlez Markets, which serves Southern California, has selected NCR Emerald, a cloud-enabled point-of-sale platform offered on a subscription basis…
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J.C. Penney debuting outdoor shop, in-house outdoor brand
September 13, 2019
Retailer J.C. Penney expects to have an outdoor shop in 100 of its 830 stores by October and is launching an in-house brand, St. John's Bay Outdoor, which will…
read nowJockey debuts Long Island pop-up experience
September 13, 2019
Jockey International Inc. is running its first pop-up retail store on Long Island, New York.
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