Customer Experience News
Walmart kicks off in-home grocery delivery starting today
October 16, 2019
Walmart will not only deliver your groceries but its InHome delivery service will make sure the goodies get into a fridge as well — whether in a home or a…
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Lands' End taps Alliance Data for branded credit services strategy
October 15, 2019
In an effort to boost customer loyalty retailer Lands' End is launching both co-brand and private label credit cards services in a partnership with Alliance…
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British retailer kicks off check-out free shopping
October 14, 2019
British multinational grocer, Tesco, working with computer vision startup, Trigo, is now offering customers check-out free shopping using its new Tesco app.
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Australian jewelry retailer heading to New York
October 11, 2019
Lovisa, an Australian jewelry seller, plans to open the first of six New York-based stores by year's end, with one opening on Long Island on Dec. 19.
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Cloud helping boost customer satisfaction, claims contact center study
October 11, 2019
Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…
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Walmart debuts shrimp tracking on blockchain
October 11, 2019
Retail giant Walmart is launching a pilot to use blockchain to track shrimp exports from Indian farmers in Andhra Pradesh to select Sam's Club locations in the…
read nowSeattle Macy's historic store to close early next year
October 10, 2019
The Macy's store in downtown Seattle will close its doors next February, after a 90-year period of retail activity at the site.
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UK retailer M&S taps Ingenico to provide omnichannel payment service
October 9, 2019
U.K. High Street retailer M&S (Mark & Spencer) is partnering with payments provider Ingenico Group to launch a payment service encompassing all the…
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Subscription box services gaining ground, reveals report
October 9, 2019
One of every two online shoppers is a member of a retail subscription box service and the top five subscription services are Dollar Shave Club, Ipsy, Blue…
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Thailand retailer deploys Aptos technology to boost merchandise operations
October 8, 2019
Central Group, the largest multiformat retailer in Thailand, is using Aptos Planning technology to improve merchandise planning and inventory operations.
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Real-time inventory, retailer digital visibility are big consumer wants
October 8, 2019
A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…
read nowBanana Republic, Athleta launch BOPIS
October 7, 2019
Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.
read nowKendra Scott taps Oracle Retail to improve inventory management, customer experience
October 4, 2019
Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the…
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Stadium to offer Zippin cashierless checkout
October 4, 2019
Customers at the Golden 1 Center in Sacramento, home of the NBA's Sacramento Kings, will be able to walk in, grab an item and check out in less than 3…
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Revention debuts tablet PO
October 3, 2019
Revention, a provider of point of sale, mobile and online ordering solutions, has launched Revention Tablet POS, providing business owners mobility as well as…
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BJ's updates mobile app to enhance shopping experience
October 2, 2019
BJ's Wholesale club has redesigned its app to boost the shopping experience via new features, improved usability as well as a gamification aspect.
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McKinsey & Company debuts retail store at Mall of America
October 2, 2019
McKinsey & Company now boasts its own physical store location, at the Mall of America in Minnesota, that provides retailers an opportunity to test…
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Amazon mulls selling cashierless technology to other retailers
October 1, 2019
Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…
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7-Eleven on the hunt for innovative products to meet customer expectations
September 30, 2019
7-Eleven will host its second annual emerging brands event in late October in a quest to find the most innovative products for its customer base. The Brands…
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Canadian discount retailer taps Mercatus to drive mobile experience forward
September 30, 2019
Giant Tiger Stores Limited, a Canadian discount retailer, is partnering with digital commerce solution provider, Mercatus, on a mobile app.
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