Customer Experience News
Office Depot debuts virtual line queuing system for print, copy services
September 24, 2019
Office Depot, Inc. has launched a virtual line queuing system, via a mobile app, across more than 600 Office Depot and Office Max stores in a slew of markets…
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Sephora, Nordstrom are tops in retail personalization
September 20, 2019
Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…
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Stockouts, customer loyalty top challenges for grocers, reveals data
September 20, 2019
Stockouts and retaining customer loyalty are two top challenges facing the retail grocer segment, according to the 2019 Grocery Insights Data Report, released…
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Long Island outlet is home to immersive pop-up shop
September 19, 2019
The Tanger Outlets, in Riverhead, New York, is home to an immersive pop-up retail experience that gives consumers a rotating brand experience every 90 days.
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Few C-stores running strong POS systems, claims report
September 19, 2019
Just 18% of convenience stores have the appropriate point-of-sale infrastructure to support the business and nearly half, 43%, find the cost of IT upgrades and…
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Consumers still leery when it comes to social media site shopping
September 19, 2019
While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…
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Shoppers loving the gift card these days
September 19, 2019
There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…
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Amazon debuts PayCode for cash paying customers
September 18, 2019
Amazon announced the launch of Amazon PayCode, which allows cash paying customers to shop on the Amazon website and pay in person at one of 15,000 Western…
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Trigo raises $22M to scale checkout-free retail POS
September 17, 2019
Trigo, a computer-vision company providing checkout-free systems to grocery retailers, has raised $22 million in an A Round led by growth fund Red Dot Capital…
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Walmart launching unlimited grocery delivery
September 16, 2019
Walmart Inc. plans to roll out its membership-based Delivery Unlimited grocery service to 1,400 stores nationwide starting this fall.
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California supermarket taps NCR Emerald POS platform
September 16, 2019
Northgate Gonzàlez Markets, which serves Southern California, has selected NCR Emerald, a cloud-enabled point-of-sale platform offered on a subscription basis…
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J.C. Penney debuting outdoor shop, in-house outdoor brand
September 13, 2019
Retailer J.C. Penney expects to have an outdoor shop in 100 of its 830 stores by October and is launching an in-house brand, St. John's Bay Outdoor, which will…
read nowJockey debuts Long Island pop-up experience
September 13, 2019
Jockey International Inc. is running its first pop-up retail store on Long Island, New York.
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Signage, employee presence key aspects to in-store pickup experience
September 12, 2019
When it comes to a successful and rewarding buy-on-line, pick-up-in-store experience key elements include adequate and clear store signage along with store…
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Pella Windows & Doors expanding experience centers nationwide
September 12, 2019
Pella Windows & Doors is redesigning more than 200 stores and launching more experience centers across the country in the next three years. The centers are…
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Target hiring big time for holiday season
September 12, 2019
Target is busy hiring about 130,000 workers for the upcoming holiday retail season and aims to double the amount of staff handling online orders this year. The…
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Things Remembered rolls out iPads for customer personalization strategy
September 11, 2019
To help its customers personalize gift purchases, the retailer, Things Remembered, is rolling out iPads to all of its 174 stores in the first leg of its latest…
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Audio accessibility feature simplifies micro market checkout for visually impaired
September 11, 2019
365 Retail Markets, a provider of self-service micro markets, has introduced an audio accessibility feature to its mobile payment app to help visually impaired…
read nowShopping center to have dropoff dry cleaning kiosk
September 10, 2019
A Libertyville, Illinois shopping center will be home to a 24-hour dropoff dry cleaning kiosk after trustees voted to allow G. Fisher Commercial Construction…
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ING teams with Aifi, Dutch grocer on cashierless concept store
September 9, 2019
Grocery store chain Albert Heijn has teamed with ING Group, the Amsterdam-based banking company and California-based startup Aifi, to test a new cashierless…
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