Customer Experience News
Congressional hearings focus on facial recognition as criticism builds
June 10, 2019
The U.S. Congress held a hearing on facial recognition Tuesday, the second such discussion in two weeks, as critics claim the technology threatens consumer…
read nowNEC Display Solutions wins ICXA award for BI platform
June 10, 2019
NEC Display Solutions of America has won an ICXA Elevate Award for its ALP Pro business intelligent platform at the ICX Summit, which took place from June 4 to…
read nowWalgreens, Nordstrom tapping Narvar Concierge for product pickup, return
June 7, 2019
Walgreens Co. and Nordstrom Inc. are tapping the Narvar Concierge technology to enhance customer experience within the package pick-up and return environment.
read nowBad digital experiences are hurting retailers' bottom line
June 6, 2019
Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…
read nowFarmstead deploys predictive machine learning tech to bolster customer service
June 6, 2019
Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…
read nowWalmart debuts Intelligent Retail Lab within Long Island store
June 6, 2019
Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.
read nowStudy: Shoppers loving luxury brands, try-before-buy and non-traditional delivery
June 5, 2019
A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…
read nowIBM Watson boosting customer service for Regions Bank
June 5, 2019
Regions Bank is using IBM's AI technology, Watson, to improve customer support calls and the overall customer experience.
read nowConsumers tapping mobile phone more than ever
June 4, 2019
An IDology study reveals consumers are viewing their mobile phone as a more important part of their identity, both at work and in their lives. Shoppers opened…
read nowStanley Security debuts managed services offering, app for security automation
June 4, 2019
Stanley Security has launched a managed services program as well as a mobile app for intelligent security automation. The MSP is part of the company's…
read nowSan Francisco to get its fourth Amazon Go store
June 3, 2019
Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…
read nowConsumers want personal touch, seamless customer journey
June 3, 2019
A JLL study on shopper expectations reveals consumers want and expect skilled customer service, personalization, convenience and a sharing economy.
read nowSurvey: Spending money brings a tinge of guilt
May 31, 2019
Consumers experience guilt when spending money, especially if they aren't getting a discount.
read nowCoinstar lets consumers purchase bitcoin with cash in 2,200-plus locations
May 31, 2019
Consumers can buy bitcoin with cash at more than 2,200 Coinstar locations in 21 states and the District of Columbia, according to a press release.
read nowFashion retailer boosts store operations, customer satisfaction with Oracle technology
May 30, 2019
Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…
read nowArkansas credit union taps Popio Mobile Video for on-the-go member service
May 30, 2019
POPio Mobile Video, an interactive mobile video banking solution, will enable face-to-face video collaboration for 7,200 members of River Valley Community…
read nowVuitton handbags boast AMOLED displays
May 29, 2019
The latest flexible display (think foldable smartphones, roll-up TVs) will soon be on a special line of Louis Vuitton handbags.
read nowStein Mart now home to Amazon Hub lockers
May 23, 2019
Stein Mart is installing Amazon Hub lockers in nearly 200 stores, providing consumers an option for Amazon order pick-up and returns.
read nowTarget beats first quarter expectations, fulfillment plays big role in digital growth
May 23, 2019
The first quarter of 2019 has proved to be a boon for Target Corp. as the retailer boasted better than expected comparable sales, robust traffic growth as well…
read nowGas station retailers eating into fast food market share
May 20, 2019
Fast food restaurants have always been the go-to for a quick bite, but gas station convenience stores are coming on strong by improving their options. And…
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