Customer Experience News
Haverdash puts fashion on the rental shelf
May 17, 2019
Haverdash is a new unlimited rental service offering fashion lovers an opportunity to experiment.
read nowWalmart launching next-day delivery in Vegas, SoCal and Phoenix
May 14, 2019
In an obvious response to Amazon's recent one-day delivery announcement, Walmart Inc. is rolling out next-day delivery this week to stores in Las Vegas…
read nowNike prepping footwear sizing feature for app, retail stores
May 10, 2019
Nike wants to make sure its customers buy footwear that fits and is prepping a Nike Fit functionality in its app and within physical store locations to make…
read nowAmazon Go goes with cash in New York City
May 9, 2019
The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.
read nowNayax adds loyalty, refund feature to digital payment app for unattended businesses
May 8, 2019
Nayax LLC has upgraded its digital wallet app to include loyalty and the ability to offer automated refunds for unattended points of sale, including…
read nowNew Jersey town goes with smart parking meters
May 8, 2019
The West New York, New Jersey parking authority plans to replace the town's traditional, coin-operated parking meters with smart parking meters this spring…
read nowVenezuelan pharmacy chain taps Oracle tools for growth, better customer service
May 6, 2019
Farmatodo, a Venezuelan self-service pharmacy chain, is deploying Oracle Corp. technology to drive store growth, provide enhanced customer service and greater…
read nowBig Lots taps Reflexis tools for workforce management, budgeting
May 6, 2019
Big Lots Inc., which operates stores across 47 states, is using the Reflexis Workforce Scheduler to advance workforce scheduling, forecasting and budgeting at…
read nowPhone, email top customer service tools for consumers
May 3, 2019
When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…
read nowFedEx Office aiming well beyond truck delivery
May 3, 2019
In North Texas, future deliveries from FedEx Office may not only be off a truck but from a robot as the delivery service plans to have "same-day bots" in play…
read nowBrowns Shoes deploys iGotcha Media video wall at Quebec location
May 2, 2019
Browns Shoes, an independent footwear chain based in Canada, has installed a video wall from iGotcha Media at its Carrefour Laval store in Quebec. The company…
read nowConsumers embracing payments via voice assistant, but wary about security
May 1, 2019
Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…
read nowSocial media, visual content to dominate online retail
April 29, 2019
A Bazaarvoice study reveals retailers are enjoying a 111% conversion lift among shoppers that engage with visual customer generated content and a 180% revenue…
read nowStudy: Too many choices can stall retail purchase activity
April 26, 2019
Providing too many product options prevents nearly half of transactions (46%) from taking place, according to Episerver's third annual Global Consumer Study.
read nowChase offers digital gift card transfers to checking customers
April 25, 2019
Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.
read nowWalmart to remodel three Long Island locations
April 25, 2019
Walmart is aiming to spruce up three Long Island, New York stores, deploying grocery pickup and delivery capabilities.
read nowBank Customer Experience Awards competition now open
April 24, 2019
Networld Media Group is accepting entries for the 2019 Bank Customer Experience Awards competition through Friday, June 14.
read nowWhole Foods opens fast casual inside West Palm Beach store
April 23, 2019
Bird in the Hand, a fast casual American rotisserie, opened Tuesday inside the Whole Foods Market in West Palm Beach, Florida. The restaurant, owned by Collab…
read nowJCPenney shelves Apple Pay after April EMV deadline passes
April 22, 2019
JCPenney confirmed that it stopped accepting Apple Pay,, in connection with an April 13th deadline that required merchants to retire old magnetic stripe…
read nowAlbertsons jumps on IBM Food Trust Network for blockchain tracking
April 22, 2019
Albertsons Companies, a food and drug retailer, is joining the IBM Food Trust network to trace food from farm to shelf using blockchain technology. The…
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