Customer Experience News
What global consumers really, really want
June 20, 2019
Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…
read nowStudy: Emotion a critical aspect in customer decision-making
June 20, 2019
What and how a customer is feeling is important for brands that are striving to influence purchase decision and boost brand loyalty.
read nowNew York proposing law to protect consumers against data breaches
June 20, 2019
New York state legislators have approved a data protection bill, called the SHIELD Act, that would boost disclosure requirements and strengthen consumer…
read nowTarget chief apologizes for cash register crash issues
June 19, 2019
Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…
read nowPerch teams with Vodafone on retail digital experiences
June 19, 2019
Perch, a provider of physical and digital displays for retail marketing, is teaming up with Vodafone Business to provide digital experiences in stores via IoT…
read nowWalmart pilots fast lane check-out system
June 19, 2019
Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.
read nowTarget cash register issue may be a $50M loss
June 18, 2019
The two-day cash register glitch at Target stores this past weekend may end up costing the retailer about $50 million in lost sales.
read nowAlbertsons Companies deploys Toshiba’s self-checkout systems
June 18, 2019
Albertsons Companies is deploying Toshiba's self-checkout systems to reduce wait time, enable faster payment, improve operational throughput and reduce…
read nowVisually impaired man charged with stealing from Walmart blames self-checkout kiosk
June 18, 2019
A judge has denied a motion to dismiss charges against a visually impaired man accused of concealing products during transactions at a self-checkout kiosk at a…
read nowWalmart's Jetblack catching attention of affluent
June 18, 2019
Walmart's Jetblack personal shopping offering, launched last year in New York, is grabbing so much love from consumers, there's a waiting list.
read nowTarget cites data center in separate weekend payment outage
June 17, 2019
Target yesterday confirmed that it was hit with a second payment system outage, one that was considerably smaller than a 2-hour store outage on Saturday, but…
read nowAmazon sued over voice tech recording feature
June 14, 2019
Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…
read nowAlternative and cashless payment acceptance grows, but security remains a concern
June 13, 2019
Consumers are open to embracing payment options such as wearables and smartphones, but they have high levels of concern about being able to secure such…
read nowTarget launches same-day ship without a membership mandate
June 13, 2019
Target shoppers can now get same-day delivery on 65,000 items as long as the order is more than $9.99.
read nowCheckout-free technology provider Zippin opens remodeled San Francisco store
June 12, 2019
Zippin, a provider of checkout-free technology, this week opened its remodeled cashierless store in San Francisco’s "East Cut" neighborhood, near the…
read nowAmazon, Synchrony Bank team up on card for unbanked, those with weak credit
June 11, 2019
Amazon and Synchrony Bank are offering a new credit card called Amazon.com Store Card Credit Builder, which is similar to the retailer’s Store Card, but aimed…
read nowCircle K stores now home to DigitalMint Bitcoin ATMs
June 11, 2019
DigitalMint, a Chicago-based chain of Bitcoin ATMs and teller windows, has installed bitcoin kiosks at 20 Circle K convenience stores throughout Arizona and…
read nowAmazon launches another Go store in New York
June 11, 2019
Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…
read nowDecathlon sporting goods retailer enters US with store featuring self-service kiosk
June 10, 2019
Decathlon, a sporting goods retailer with more than 1,500 stores in 49 countries, recently opened its first U.S. location in Emeryville, California, featuring…
read nowWalmart launching in-home grocery delivery in 3 US markets
June 10, 2019
Walmart is readying an in-home grocery delivery service that will debut this fall.
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