Customer Experience News
Domo debuts apps for optimizing retail, product performance
November 26, 2018
Cloud-based OS provider Domo is launching two new apps aimed at helping retailers better leverage data for improved decision making and business performance.
read now7-Eleven taps Citcon to offer Chinese payment options in Canada
November 26, 2018
7-Eleven Inc. is partnering with cross-border payment firm Citcon to start accepting Chinese mobile payment platforms WeChat Pay and Alipay at 35 Canadian…
read nowMost Americans happy with FI online, mobile experience
November 23, 2018
Almost all Americans (93 percent rate) their bank's online and mobile app experience as "excellent," "very good," or "good," according to a survey by Morning…
read nowRetailers closed on Thanksgiving: Popular store brands pepper a long list
November 20, 2018
The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.
read nowMercatus teams up with DoorDash for expanded grocery, retail delivery
November 20, 2018
Mercatus, a digital solutions provider, is adding DoorDash to its Mercatus Dispatch to offer a wider range of delivery options for grocers and retailers.
read nowPayment fraud remains a top retail concern
November 19, 2018
Payment card fraud is still a top worry for retailers despite adoption of more secure chip-based credit and debit cards, according to a National Retail…
read nowDVmobile, Hattan Point Software merge to create Dev IQ
November 19, 2018
Dev IQ, a software development studio formed from the merger of Denver-based DVmobile and Hattan Point Software, aims to provide full-service custom…
read nowReport: Loyalty only as good as the last customer experience
November 16, 2018
Most U.S. shoppers will cut ties with a brand if they have a poor customer support experience but are fast to advocate for brands that do provide a positive…
read nowCustomer service ranks big with millennials, reveals survey
November 16, 2018
Strong human connection is a key customer service experience element for consumers, according to a Uject survey conducted in partnership with Branded Research.
read nowEasy product returns lead to deeper customer loyalty
November 16, 2018
When returning an online purchase consumers expect transparent return policies and proactive communication, according to a Narvar report.
read nowRetail customers love human support contact
November 15, 2018
When it comes to getting an issue or problem solved with a retail purchase more than half of consumers prefer speaking with a live customer service agent on…
read nowSift Science debuts reporting suite for its platform.
November 14, 2018
Sift Science's Digital Trust platform now boasts a reporting suite providing real-time analytics and reporting aimed at boosting fraud operations.
read nowHoliday shopping on rise as is customer expectation
November 14, 2018
Consumers will be shopping and spending more this holiday season, but they're also be expecting greater service and a more rewarding customer experience.
read nowTarget makes shipping boxes a bit more festive
November 12, 2018
Target is clearly heavy into the holiday spirit this retail shopping season as it’s redesigned its shipping boxes into what it calls "too cute to toss."
read nowFraugster raises $14M for expansion strategy
November 12, 2018
Fraugster, a software start-up that taps AI to prevent fraud for e-commerce retailers, now has $14 million in Series B funding for expanding into new markets…
read nowShopgate joins Magento partner program
November 9, 2018
Mobile commerce platform Shopgate Inc. is a select partner under the Magento Technology Partner Program, allowing Magento merchants to expand mobile and…
read nowKroger testing driverless delivery
November 8, 2018
Supermarket chain, Kroger is piloting automated grocery delivery at a Fry's Food and Drug Store in Scottsdale, Arizona.
read nowInstacart expands mobile app grocery pickup, delivery
November 7, 2018
Instacart is expanding its mobile app Instacart Pickup grocery pickup and delivery service to retailers nationwide, according to a company release.
read nowTarget marks a milestone with new store
November 7, 2018
Target's first store in Vermont marks a milestone in the retailer's history as it now serves all 50 states.
read nowWalmart.com expands shipping, simplifies item return
November 7, 2018
Walmart's e-commerce site now boasts more third-party products available via two-day shipping (on orders over $35), while the brand is launching the ability to…
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