Customer Experience News
Banks banking on Garmin contactless pay feature
November 6, 2018
Several top European banks, including KBC Bank and Insurance in Belgium, Rabobank and ABN Amro in the Netherlands and BNL Gruppo BNP in Italy, will begin…
read nowTarget debuts holiday deals early, mobile checkout
November 6, 2018
Target has kicked off its Black Friday sales, offering select deals nearly one month early.
read now7-Eleven pilots mobile payment app
November 5, 2018
Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…
read nowGrocer preps pilot for robotic e-commerce fulfillment
November 5, 2018
Albertsons, one of the largest grocery chains in the U.S., is partnering with Takeoff Technologies to test an AI-based microfulfillment technology that will…
read nowWalmart BYOD helping associates work smarter
November 5, 2018
Walmart is deploying a mobile device associate initiative aimed at helping team members work smarter using their own smartphones.
read nowBlind group claims Walmart self-checkout kiosks violate ADA rules
November 2, 2018
The National Federation of the Blind and three Maryland residents are suing Walmart claiming the company's self-checkouts violate the Americans with…
read nowClick and collect still emerging in retail segment
November 2, 2018
Just 37.6 percent of retailers are offering click and collect capability to consumers, according to OrderDynamics' research report, Omni-2000 Research: Global.
read nowCustomer identification remains a challenge for retailers, reveals survey
November 1, 2018
Just 23 percent of brick-and-mortar retailers are able to identify a customer prior to checkout, compared to 60 percent of online retailers and the inability…
read nowGameStop taps Right Media Solutions to upgrade digital signage
October 30, 2018
GameStop Corp. has selected Right Media Solutions to upgrade its digital video network to more than 3,800 locations. The network will be powered by Commercial…
read nowMonetate, Bazaarvoice partner on customer engagement strategy
October 30, 2018
Monetate and Bazaarvoice are partnering to offer retailers a more effective customer engagement solution.
read nowConsumers: Brands must respond to online reviews
October 29, 2018
A good majority, 65 percent, of consumers believe brands and retailers should respond to online reviews and 80 percent believe the response should be…
read nowWild Birds taps SMG tool to capture customer insight
October 29, 2018
Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…
read nowSignagelive adds interactive kiosk to BrightSign media players
October 26, 2018
BrightSign is partnering with Signagelive to integrate its interactive kiosk mode feature into BrightSign's Series 3 and 4 players as well as Bluefin's…
read nowNEC debuts BI analytic platform for retailers
October 25, 2018
NEC Display Solutions of America has launched NEC ALP, a business intelligence analytics platform to help retailers with real-time content and data measurement.
read nowKenneth Cole boosts digital shopping experience with enhanced gifting
October 25, 2018
Kenneth Cole is partnering with Loop Commerce in a quest to make online shopping easier for the consumer. The retail brand is integrating Loop Commerce's…
read nowVitamin Shoppe hires on first chief customer, digital experience leader
October 25, 2018
Vitamin Shoppe has hired on Stacey Renfro for the newly-created role of executive vice president, chief customer and digital experience officer.
read nowUber drone food delivery arriving in less than 3 years
October 24, 2018
Uber plans to have food delivery service via drones in play by 2021 and the program is in its "early days," according to news reports.
read nowMastercard to make signature optional in the store, on the card
October 24, 2018
Cardholder signatures on Mastercard purchases will be optional come next April, on both on the card and purchase receipts.
read nowChoice Market plugs mobile pay, checkout into app
October 22, 2018
Denver-based Choice Market is building a convenience store with the product selection of a natural grocery and fast casual restaurant, according to a press…
read nowPorcelanosa taps Mood Media to deploy immersive experiential experience
October 22, 2018
Porcelanosa, a Spanish ceramics producer and distributor, is deploying a new sound and scent to its 130 showrooms and retail locations via a partnership with…
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