Royal Bank of Canada first to deploy video service to small retail clients

December 13, 2016

Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel.

3 tips to engage retail customers as they wait

by Neil Rieger — Director, Creative Services, SIGNET

Waiting time in the retail world is almost inevitable. However, it's also an opportunity for businesses to engage and connect with their audience through tools…

Security vulnerabilities, potential hack attacks demand greater attention

December 8, 2016

Hackers have more opportunity to infiltrate retailer networks, according to a SecurityScorecard report, and that means retailers need to shore up security…

Study: Upsell fails lead to lost retail revenue

December 7, 2016

A new SkillSurvey reports a need for better customer service and sales as the lagging 'upsell' effort is resulting in lost revenue for retailers.

Amazon Go promises no checkout, no lines, no waiting

December 6, 2016

Come 2017 Amazon aims to debut a no-waiting, no-line, no-checkout grocery store experience, called 'Just Walk Out', at its Amazon Go store in Washington state.

Slow lanes could boost supermarket experience, claims study

December 5, 2016

Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience.

Target debuts another small-format store in NY

December 2, 2016

Target has opened its second small-format store on Long Island, New York.

Barnes & Noble debuts food, drinks to engage book lovers

November 30, 2016

Not only can you browse thousands of books at the Edina, Minnesota-based Barnes & Noble, you can now also grab a meal and a drink as part of the shopping…

Horseshoes, hand grenades and location data?

Gil Larsen, VP of the Americas at Blis, says retailers either win or don't - unless you're playing horse shoes or chucking hand grenades, neither of which many…

Add Signage to Metal Surfaces with New Pivoting Magnetic Sign Holders

TWINSBURG, Ohio (November 29, 2016) – Create additional signing opportunities with the versatile new 2102 Magnetic Clip-On Sign Holders from FFR Merchandising.

Loyalty perks, security and return options key consumer wants, reveals study

November 28, 2016

Consumers expect three major elements when it comes to online shopping. They want smooth security, a choice in return options and loyalty perks, according to a…

5 critical traits to be a future-focused retailer

Bill Chidley, a partner at ChangeUp, offers up the five critical traits required to be a future-focused retailer.

Retailers launching new strategies to beat Amazon

November 25, 2016

In a quest to lure consumers off Amazon and into their brick and mortar storefront, some retailers are launching new marketing strategies and hoping to…

Consider a 'beyond digital' approach to power omnichannel experience

A successfully digitally transformed organization delivers superior digital experience around products and services. That, in turn, creates value and…

Newegg aims to make online shopping more convenient

November 23, 2016

Newegg is integrating its shopping cart with FedEx service so shoppers can hold packages for pickup at FedEx locations across the U.S., including FedEx Office…

With omnichannel the devil is in the data

Retailers (and their suppliers) must leverage the omnichannel network to stay relevant and harness these rich cross-channel opportunities.

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment…

Display Signage Two Ways with New Label Holder for Coolers and Freezers

TWINSBURG, Ohio (November 22, 2016) – Display both pricing and promotional signage with a single label holder designed for coolers and freezers with the new…

FFR Merchandising Acquires Pexco’s Chicago Extrusion Business

TWINSBURG, Ohio (November 18, 2016) – FFR Merchandising, Inc. has acquired Pexco LLC’s Chicago retail display and commercial extrusion business and…

Appliance sales big part of JC Penney Black Friday event

November 18, 2016

Move over clothes and accessories. JC Penney is putting appliances up front and center for Black Friday and not one single toy.