Customer Service News & Media
Forever New taps OneView Commerce for digital-to-store engagement
August 20, 2024
Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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British supermarket to increase staffed checkouts, decrease self checkouts
August 19, 2024
Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
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Joann ramps up early for holiday sales with big hiring kickoff
August 13, 2024
Arts and crafts retailer Joann is kicking off hiring for the holiday sales season early and plans to hire mor than 5,000 team members for a variety of roles.
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Costco deploys membership scanners
August 12, 2024
Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…
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JCPenney CIO shares CX insight on $1B transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…
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Interactive shopping app taps GenAI
August 12, 2024
Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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3 tips for hiring high-quality retail associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…
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Utah grocery chain deploying Instacart AI smart carts
August 6, 2024
Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.
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The 10 essential strengths of front-line retail employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.
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New York Macy’s mall home to Wetzel’s Pretzels location
August 2, 2024
The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.
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Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
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Spirit Airlines revamps business seating
August 1, 2024
Spirit Airlines is gearing up to offer new business class seating that includes a blocked middle seat as well as a free carry-on, checked bag and priority…
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Walmart opening 5 automated distro centers
August 1, 2024
Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.
read nowBetween the Flags lifestyle brand leader shares CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…
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Manhattan hotel boosts guest experience with cloud technology
July 31, 2024
Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…
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Getting the digital experience right
by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
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