Unlocking exceptional customer experience in retail

by Samir Gosavi — Chief Business Officer, LTIMindtree

Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.

How robots are helping fashion seller Boozt drive fast order fulfillment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.

TJ Maxx, Marshalls security employees wearing body cameras

June 13, 2024

Security workers at TJ Maxx and Marshalls stores are wearing body cameras to stem shoplifting and to boost store safety.

Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?

by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi

Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…

Fun.com leader shares customer experience, engagement strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…

Walmart refunds overcharged self-checkout customers

June 7, 2024

Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by RetailCustomerExperience.com

Customer satisfaction and loyalty: The key to theme park success

Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the…

South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

Motel 6 taps Garfield as Chief Pet Officer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.

Automated Retail Changing the Shopping Experience

Automated retail, characterized by self-service kiosks and intelligent vending machines, is redefining the traditional shopping experience. This technology not…

Presented by RetailCustomerExperience.com

Georgia Kroger now home to vehicle registration kiosk

May 31, 2024

The Union Grove Kroger grocery store in Henry County, Georgia, has installed a motor vehicle registration kiosk in partnership with ITI Technologies, according…

Amazon debuts lower grocery delivery subscriptions

May 30, 2024

Amazon has introduced a lower cost unlimited grocery delivery subscription of $9.99 a month for Prime members and customers and $4.99 per month for low-income…

Amazon drone service flying into Phoenix area

May 29, 2024

Amazon customers in West Valley Phoenix metro area will have the option of drone delivery service later this year.

At Monster Mini Golf customer experience is all about fun

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be…

Delivery should be priority for e-commerce retailers

May 23, 2024

The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…

Save A Lot making customers happy, employees not so much

May 22, 2024

When it comes to the biggest difference between customer satisfaction and employee satisfaction, the top scorer is Save A Lot, according to Glassdoor and the…

The untapped power of checkout: 5 things retailers didn’t know checkout can do

by Peter Karpas — CEO, Bold Commerce

Just because checkout is the last step of the shopping journey doesn’t mean it should be stripped of all its potential to drive revenue and profitability.

Ulta Beauty taps DoorDash for on-demand delivery

May 20, 2024

Ulta Beauty has expanded its partnership with DoorDash to offer customers on-demand delivery of products from 1,350 stores.

The Home Depot offers moving hub for military families

May 17, 2024

The Home Depot has built a military moving hub to help military families dealing with the many relocations typical in a military career