Customer Service News & Media
Retail service skills needed to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…
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Walmart expands specialty pharmacy footprint
July 30, 2024
Walmart is expanding its specialty pharmacy footprint by opening 25 "Specialty Pharmacies of the Community," across five states.
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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Fresh Value stores introduce AI-powered ammunition vending machines
July 30, 2024
Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.
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MIT designing AI-powered robot that bags groceries
July 29, 2024
MIT researchers are designing a robotic system to tackle bagging groceries.
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Southwest updates seating policy to assigned seats
July 25, 2024
Southwest Airlines is changing its passenger seating policy to assigned seats after 50 years of providing an open seating approach in a quest to grab more…
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Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined
The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…
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Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
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Delivery playing key factor in customer experience
July 18, 2024
Product and service delivery can impact consumer behavior, from converting purchase behavior to customer loyalty, according to a nShift report, "Beyond the box…
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How smart retailers are creating frictionless shopping experiences
by Sajid Mohamedy — EVP, Growth & Delivery, Nisum
When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…
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Sam's Club product chief: Members are at the heart of every decision
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…
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Happy store associates key to unlocking outstanding customer experience
by Robby Dewling — Director, Product Management, Manhattan Associates
A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…
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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
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5 secrets from top QSRs to increase Gen Z retention
You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…
Presented by RetailCustomerExperience.com
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Fleet Feet leader shares customer experience strategy insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…
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Unlocking exceptional customer experience in retail
by Samir Gosavi — Chief Business Officer, LTIMindtree
Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.
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How robots are helping fashion seller Boozt drive fast order fulfillment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.
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TJ Maxx, Marshalls security employees wearing body cameras
June 13, 2024
Security workers at TJ Maxx and Marshalls stores are wearing body cameras to stem shoplifting and to boost store safety.
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Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?
by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi
Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…
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