Scanners aim to make traveler security experience faster

March 28, 2024

The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.

Craft retailer Joann files for bankruptcy, stores will remain operating

March 27, 2024

Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.

Piggly Wiggly location home to book vending machine

March 26, 2024

A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.

How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

Unlocking retail's unsung heroes: The indispensable role of store managers as strategists

To combat the threat of manager attrition, forward-thinking retailers are more focused on store managers than ever.

Target shutters self-checkout in Massachusetts location

March 25, 2024

A Target store in Dorchester, Massachusetts has shut down all shelf-checkout kiosks and is directing customers to a cashier line, according to a report by WBZ…

DMV installs kiosk in Charlotte, North Carolina grocery store

March 22, 2024

A pilot program is bringing the DMV to a grocery store in Charlotte, North Carolina, according to a WSOC report.

Beyond the store: Retailers providing best end-to-end customer experience in 2024

by Mark Calvillo — Senior Vice President of Product, Restaurant365

Excellence in the holistic end-to-end customer experience is what was examined when partnering with Forbes on the 2024 Customer Experience All-Star list.

Las Vegas airport piloting TSA self-service screening system

March 19, 2024

The Harry Reid International Airport in Las Vegas, Nevada is piloting a prototype self-service screen system available to Transportation Security…

Webinar offers insight on optimizing retail customer experience year round

March 12, 2024

Retailers must strive for operational excellence – from hiring and onboarding store associates to delivering an exceptional customer experience. Business…

'Committed to success' — the end of 'command and control,' rise of AI, and power of automation

by Daniel Brown — Editor, Networld Media Group

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview…

Ulta Beauty pilots smart vending for in-store product discovery experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.

Mastering Retail: Optimize Your Customer Experience Year-Round

Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…

British department store taps Aptos to drive personalization, customer interaction

March 4, 2024

Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…

Veteran Affairs CX leader talks customer service strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…

The Paper Store revolutionizes tech to enhance customer experience, streamline operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.

Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list

February 23, 2024

Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.

How to optimize retail customer experience year round

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…

Dispensary installs self-serve cannabis kiosks

February 22, 2024

Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…

2024 Retail Customer Experience Top 30

We are honored to highlight the leaders driving the strategies worth a special moment in the sun and deemed top innovators in retail CX. We hope you enjoy…

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