Customer Service News & Media
ICX Summit keynote: Tapping customer engagement drives big shoe brand success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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Charleston Shoe Company founder talks customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…
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Roadmap for retailers navigating privacy in the era of consumer data protection
by Tom Gleeson — CEO, Kepler Analytics
Reasons why retailers must reevaluate data collection and utilization strategies.
read nowWisconsin supermarket co-op goes digital with ordering
April 25, 2024
Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…
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AI overload: The good, the bad, and the ugly impact on customer experience
by Tomer Azenkot — CEO, Vee24
With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…
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A look at AI today, and down the road, in the retail industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…
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The value of loyalty programs for grocery stores
A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.
Presented by RetailCustomerExperience.com
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Need live bait? Walmart has a service for that
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The aim is to reel in customers who don’t want to get to the local bait shop super early.
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UK men’s retailer piloting virtual try-on tech
April 12, 2024
Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.
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Costco requiring membership cards at outdoor food courts
April 4, 2024
Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.
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How personalization and digitalization can drive customer loyalty
by Edward Drax — CEO, Yocuda
Amidst the current cost of living crisis, U.K. shoppers have tightened their purse strings, presenting a formidable challenge for retailers to remain…
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Levi Strauss reopens Japan store with special customer feature
April 2, 2024
Levi Strauss & Co. has reopened a store in Kyoto Japan, located in the Teramachi Kyogoku shopping district.
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Petco COO talks personalization, employee role in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…
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Walmart offers compassion class for store managers
April 1, 2024
Walmart is teaching store managers compassion during a training program held at its headquarters.
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Dollar General curtails self-checkout given theft
March 28, 2024
Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.
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Scanners aim to make traveler security experience faster
March 28, 2024
The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.
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Craft retailer Joann files for bankruptcy, stores will remain operating
March 27, 2024
Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.
read nowPiggly Wiggly location home to book vending machine
March 26, 2024
A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.
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How a robot named Tally is helping BJ's boost the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…
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