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Customer Service News & Media

Rakuten Ichiba, Google team on YouTube shopping experience

February 27, 2026

Rakuten Ichiba, a Japan online marketplace, is partnering with Google in Japan to provide an accessible shopping experience where consumers can buy products…

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The hidden customer experience cost of returns: Why apparel brands must rethink reverse logistics

by Jonathan Briggs — SVP of Sales, ShipMonk

Returns are no longer a back-office function. For apparel brands, they represent a defining moment in the customer relationship.

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National Retail Solutions Partners with El Especialito to Launch Contest with $1,000 Prize

National Retail Solutions (NRS) is proud to announce its collaboration with El Especialito, the nation’s largest Spanish-language weekly newspaper, to launch…

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Why CX outcomes, not price cuts, will drive retail growth in 2026

by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global

Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…

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Buc-ee’s may be landing in Oklahoma

February 23, 2026

Buc-ee's is reportedly looking to open its first store in Oklahoma.

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Target investing in store labor amidst job cuts at centers, offices

February 16, 2026

Target will invest more in store labor to boost the customer experience while trimming back about 500 jobs within its distribution centers and regional offices.

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1-800-Flowers.com joins Instacart app

February 12, 2026

1-800-Flowers.com has joined the Instacart app, providing delivery from more than 700 participating florists across the 1-800-Flowers.com network.

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5 factors driving increased bodycam adoption in retail in 2026 and beyond

by Alan Ring — CEO, HALOS Body Cameras

Body-worn cameras aren’t a cure-all, but they provide a powerful foundation for addressing pressures such as rising aggression, theft tactics and meeting…

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The Home Depot, Bass Pro Shops now home for Wahlburgers locations

February 6, 2026

Wahlburgers, the burger chain founded by brothers Mark, Donnie and Paul Wahlberg, announced a major national expansion strategy, including partnerships with…

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Lifestyle retailer taps Jumpmind Commerce for register needs

February 6, 2026

Downtown Locker Room, a lifestyle retailer now known as DTLR, has deployed Jumpmind Commerce's POS platform at both fixed and mobile registers at 640-plus…

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Super Bowl Experience launches during Super Bowl week

February 5, 2026

Super Bowl week, taking place through the big game day on Feb. 8, features a 'Super Bowl Experience," which launched Tuesday at the George R. Moscone…

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Aldi marks a big anniversary with lots of store openings

February 5, 2026

ALDI, which celebrates its 50th anniversary in the U.S. this year, plans to open more than 180 stores across 31 states in 2026.

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Korbyt unveiling enhancements to AI agent suite

February 5, 2026

Korbyt is unveiling additions to its 5C Agent Suite at this week's ISE 2026 event.

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Retail’s big reset: Why 2026 will separate brands that execute from brands that just plan

The brands that win in 2026 will be the ones that execute — consistently, visibly, and without excuses.

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Cash stolen from Kroger ATM in Ohio

February 4, 2026

Police in Green Township, Ohio are on the lookout for two individuals who allegedly stole cash from a Kroger ATM, according to a report by Yahoo.

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Bish Creative debuts 32-inch E-Paper Smart Signs at NRF 2026

Bish Creative shared insight on the E-Series Digital Merchandising Platform which made its debut inside the Samsung booth at NRF 2026 event.

Presented by Bish Creative

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Plustek eScan scanner speeds auto dealership's digital transformation.

When Lynch started having issues with their existing scanning system, they turned to Plustek and learned about their eScan autonomous network scanning…

Presented by Plustek

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Massis Kabob uses Plustek eScan SharePoint scanners to improve business process efficiency

Massis Kabob needed a method to send documents from their 6 locations to the main office more efficiently than fax, and more cost effectively than courier…

Presented by Plustek

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Self-service reshaping retail in Australia

February 3, 2026

Self-service is a preferred checkout option for consumers in Australia but shoppers want improvement in the technology.

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The Vitamin Shoppe debuts innovation store in New York City

February 3, 2026

The Vitamin Shoppe has launched an 'Innovation Store" at 157 East 86th street in the Upper East Side of New York City.

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