Customer Service News & Media
Pearle Vision launches store redesign
October 9, 2025
Eye care franchise Pearle Vision has debuted a store design aimed at meeting the needs and preferences of consumers and franchisees.
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The ripple effect: 5 ways modern POS technology multiplies retail ROI
POS mobility empowers associates, boosts basket size, and elevates the customer experience and satisfaction.
Presented by Aptos, LLC
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Retail isn’t one-size-fits-all: Why localized strategy is key to surviving in the new era of commerce
by Jacyn Heavens — Founder and CEO, Epos Now
If there’s one lesson for retailers to embrace moving forward, it’s this: Uniformity is efficient. But adaptability wins.
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Rack Room Shoes debuts lighthouse concept stores
September 30, 2025
Rack Room Shoes is continuing its national expansion with the opening of seven "lighthouse concept stores" aimed at enhancing the shopping experience.
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Diebold Nixdorf lands on Time's World's Best Companies list
September 29, 2025
Diebold Nixdorf, a company that provides solutions for banking and retail, has been named one of Time's World's Best Companies, according to a press release.
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How optimization shapes the online shopping experience
by Jennifer Locke — Manager of Technical Account Management - Americas, Gurobi Optimization
In the midst of increasing scale and economic flux, successful retailers will be those who leverage the tools at their disposal to optimize the shopping…
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DSW debuts Uber Eats delivery option
September 25, 2025
DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.
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Why data partnerships are the future of retail
by Ali Moosani — CEO, GoSpotCheck by FORM
Learn how real-time visibility into shelf conditions can help retailers and suppliers improve execution, boost sales and deliver a better in-store experience.
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Microsoft, Revolve launch AI-driven fashion experience
September 25, 2025
Microsoft and Revolve have debut an AI-powered lifecycle commerce platform via Microsoft's Copilot, an AI computing feature.
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Retail hiring facing urgent demand, hiring process challenging
September 24, 2025
There is an urgent demand to hire retail workers but the hiring process is full of challenges for brands.
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Why automated customer service is bad for customer loyalty
by Victor Cho — CEO, Emovid
Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…
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The human touch: How kiosks are transforming retail, restaurants
by Mandy Wolf Detwiler — Editor, Networld Media Group
Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…
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Vitamin Shoppe taps Mike Forbes as EVP, chief strategy officer
September 19, 2025
The Vitamin Shoppe has appointed Mike Forbes as executive vice president and chief strategy officer.
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As e-commerce fraud rises, merchants need to win consumer trust to win their wallets
by Iryna Bondar — Senior Fraud Group Manager, Veriff
Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be…
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The overlooked advantage in digital signage: Sound that sells
by Kurt Oleson — COO, Custom Channels
Digital signage will always be about what customers see — but the future belongs to those who think about what they hear, too. Music transforms screens from…
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Stitch Fix embraces AI, deploys stylist service
September 17, 2025
Stitch Fix, a subscription fashion company, is embracing AI and deploying a new stylist feature.
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Michaels hiring 10K-plus seasonal workers for holiday season
September 17, 2025
Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.
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Chicago man sues Home Depot over facial recognition at self-checkout
September 16, 2025
A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…
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Morrisons taps Instacart for AI-powered shopping carts
September 15, 2025
Morrisons, a U.K. grocer, is partnering with Instacart to deliver Caper Carts to its grocery aisles, marking Instacart's first retail collaboration to deploy…
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Sheetz store rebuild features kiosks, self-checkout
September 15, 2025
Sheetz has begun a rebuild of its store and gas station at Huyetts Crossroads, near Hagerstown, MD and expects the location to re-open in early 2026.
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