Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them behind where they will slowly wither and die.
Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through today's new business model.
Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.
E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K. Tim Steiner of Ocado, the U.K.'s leading e-commerce grocer, says the right combination of benefits has evaded e-commerce grocery in the U.S.
The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate jewels from mine to market to provide transparency to consumers and shoppers.
Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.
Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.
Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to survive.
Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives and understand the best to serve loyal consumers and attract new ones.
Abnesh Raina, PlumSlice Labs founder and CEO, explains why accurate product data management is essential for retailers looking to stay ahead of the ever-growing consumer demand and truly deliver a unified commerce customer experience.
Blogger Chris Petersen says that when a retailer doesn't have the resources or infrastructure, the best way to compete with Amazon is do something different. Some of the smallest retailers are deploying strategies that other retailers can leverage for differentiation.
Sam Kliger, KWI CEO, explains why there is no one-size-fits-all approach when it comes to retail return policies. The policy is an important part of a retailer's overall approach to customer service, but not as simple as making guidelines strict or lenient.
Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its digital infrastructure to meet the needs of changing shopping habits.
Matt Matsui, senior vice president of products and strategy at Calabrio, says digital transformation isn't just coming — it's finally here and retailers must be careful to not get swept up in the hype. To best serve customers, companies can't ignore the fact shoppers still want a human connection, whether that's in-store or online.
The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.
There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday' shopping event as customers want free fast shipping and an easy way to shop.
Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.
Chip R. Bell explains why retail success starts with customer intelligence that provokes insight, not just customer information, and includes shifting the "locus of focus" from customer wants and needs to hopes and aspirations.
Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.
Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.