What main street can teach Silicon Valley about building loyalty

by Andrew Helms — CEO – USA, SumUp

If Silicon Valley spent half as much time studying Main Street as Main Street spends studying its customers, we’d build technology that feels a lot more like a…

Sam’s Club, Walmart deploying ‘eye bot’ kiosks

January 2, 2026

Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.

7 steps retail leaders can take to protect customer experience during peak seasons

by Nataliia Onyshkevych — CEO, EverHelp

Peak shopping periods test operational resilience — but they also create major opportunities.

Why calls still matter in retail

by Victoria Berezhetska — Content Lead, Phonexa

Learn how you can build an omnichannel marketing funnel using retail customer experiences during phone calls. Synergize lead and phone call campaigns.

Amazon developing ‘rush’ pickup option

December 17, 2025

Amazon reportedly is developing a in-store pickup option that would let shoppers get an ordered item at an Amazon-owned store within an hour.

Are you sabotaging your self-service?

by Phil Smith — CEO, QPC Group

Looking to the future, it’s clear that organizations will need to increase their data capture of customer journeys if they hope to maximize the productivity of…

Target opens Target SoHo concept store

December 11, 2025

Target has officially opeed its transformed Target SoHo, a concept store located in New York city.

Albertsons drives digital transformation with AI tech

December 10, 2025

Albertsons Companies has launched an AI-powered planning and shopping assistant which it claims can cut down shopping time to as little as four minutes.

From Transactions to Experiences: Empowering Associates to Drive Operational Efficiency

Learn how retail is moving beyond the checkout as companies prioritize engagement and emotional connection throughout the customer journey. This blog…

Let's Talk Retail Episode 6: The Power of Loyalty-Driven Retail: Engaging Customers Beyond the Sale

In this episode of Let's Talk Retail our Director of Sales Executive Duffy Fron is joined by Troy Stelzer of Xenia Retail. In this video they explore how…

The consumer psychology of last-mile delivery: Why reliability beats speed

by Sheila Berry — CRO, UniUni

The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.

Target debuts app experience in ChatGPT

November 24, 2025

Target has launched a conversational, curated shopping experience in ChatGPT.

Dog grooming service Woof Gang chief talks digital roadmap strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…

Woof Gang debuts app for booking, managing appointments

November 19, 2025

Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.

Target debuts AI-powered holiday shopping experience

November 18, 2025

Target aims to make holiday shopping easier, smarter and more fun and has debuted AI-powered tools to make that happen.

Future-Ready Hospitality: Modularity as a Growth Strategy

Discover how modular technology is transforming hospitality by helping businesses adapt faster and elevate every guest interaction. This blog explores how…

Frontline workers feeling disengaged, left out of culture

November 14, 2025

Most frontline workers, 87%, are unsure whether company culture applies to them which reveals a major disconnect between frontline and office staff that is…

How privacy and trust is the new formula for winning customers

by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN

Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…

Tommy Bahama taps Aptos ONE for next-gen retail experience

November 13, 2025

Tommy Bahama is deploying the Aptos One mobile point-of-sale application to enhance the guest experience, optimize store operations and support growth…

Walmart debuts AI shopping tools as holiday season arrives

November 10, 2025

Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.