Retailers, store associates struggling to meet shoppers expectations

August 22, 2025

Retailers and store associates are struggling to live up to shoppers' expectations when it comes to having the right data to facilitate rewarding customer…

Diebold Nixdorf AI solution helps Edeka Paschmann combat self-checkout shrink

August 21, 2025

Edeka Paschmann, a German supermarket chain, is the first retailer in the country to implement Diebold Nixdorf's AI-powered solutions to reduce shrink at…

Radar debuts guide for location-based engagement strategy

August 21, 2025

Radar has published a free step-by-step guide for launching a location-based engagement strategy that will deliver results.

Orlando Airport’s animated astronaut making security lines efficient and fun

August 19, 2025

There's a digital ambassador, Annie the astronaut, focused on improving customer experience at Orlando International Airport (MCO).

How data orchestration conducts harmonic customer experiences

by Robin Grochol — VP of Product Management - Data, Identity & Security, Twilio

In the competitive landscape of today’s customers, particularly with more digital natives like millennials and Gen Z, organizations that don't embrace…

NCR Atleos, FCTI expanding ATM coverage at Speedway, 7-Eleven

August 18, 2025

NCR Atleos has expanded its partnership with FCTI Inc. to provide thousands of ATMs to 7-Eleven and Speedway locations.

Morrisons Daily extends NCR Atleos partnership

August 14, 2025

Convenience retailer Morrisons Daily has extended its partnership with NCR Atleos in a quest to provide customers with reliable, secure access to cash via…

Why retailers should treat checkout as strategic experience, not just a transaction

by Pavel Tsarykau — CEO, Expert Soft

Checkout may seem like just a confirmation page, but it’s still part of the customer journey. If that step is unstable or slightly misaligned with…

Hibbett renews partnership with Digital Wave Technology to enhance digital shopping experience

August 12, 2025

Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product…

Mall of America deploys AI-powered video analytics

August 11, 2025

Mall of America has deployed AI-powered analytics to boost parking intelligence at the tourist destination.

The Art of Retail Storytelling: Elevating Hospitality Through Meaningful Experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations. The blog explores how aligning…

NRS completes first season of c-store educational series

August 7, 2025

National Retail Solutions, a provider of point-of-sale systems and merchant services for independent retailers, has released the 12th and final episode of…

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…

NRS teams with DoorDash to empower local retailers

August 4, 2025

National Retail Solutions Inc. is partnering with DoorDash, leveraging DoorDash's retail APIs, to strengthen small independent retailers nationwide.

Return on relationship: Why your return policy might be your strongest loyalty tool

by Marie DeLeo — Director, Strategic Consulting, Kobie

In today's retail environment, returns shouldn't be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful…

Home Depot, Lowe’s retain top ranking among home improvement brands

August 1, 2025

Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…

Southwest debuting seat selection option in 2026

July 31, 2025

Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.

Wegmans Dewitt debuts Instacart’s Caper Carts

July 29, 2025

The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.

Lidl takes a leap forward in digital evolution

July 29, 2025

Lidl is launching an enhanced self-scanning feature, integrated directly into its Lidl Plus loyalty app, which the company states will "transform" the in-store…

Food Lion deployment completes Flybuy integration across Ahold Delhaize stores

July 28, 2025

Food Lion has deployed Flybuy, an AI-powered location engine, to power the grocer's Food Lion To Go, its curbside pickup program.