Customer Service News & Media
Customer experience is the antidote to uncertain grocery market
by Alasdair James — Chief Commercial and Marketing Officer, Swiftly
The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable…
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Human touch remains supreme with consumers needing help
September 12, 2025
A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…
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Wawa first-ever travel center finds a home in North Carolina
September 12, 2025
Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.
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Hello Sugar taps PolyAI to automate customer experience
September 11, 2025
Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.
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Bassett Furniture deploys photo delivery strategy
September 11, 2025
Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.
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How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…
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Kroger reducing workforce by 1K
September 8, 2025
Kroger aims to reduce its companywide workforce by 1,000 jobs.
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Staples stores making room for optical locations
September 8, 2025
Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.
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Elevating Customer Service with Technology: What Hospitality and Food Service Businesses Need to Know
Learn how hospitality and food service businesses can enhance customer service with advanced technology. This blog explores how retail-hardened POS systems…
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The new 4 Ps of customer engagement
by Scott Opiela — Chief Marketing Officer, Acoustic
To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Spirit enters Chapter 11, issues letter to travelers
September 4, 2025
Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…
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Amazon Just Walk Out Cafe debuts at South Carolina hospital
September 3, 2025
Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…
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Shoplifting reportedly broke up Target, Ulta Beauty partnership
September 3, 2025
Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…
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Home Depot issues price increase warning
September 2, 2025
Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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Fashion rental service Nuuly designs deeper customer-first experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…
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Southwest Airlines changes plus-size passenger policy
August 28, 2025
Plus-size travelers flying on Southwest Airlines will need to buy an additional ticket in advance if their size "encroaches" upon the next seat.
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Aldi London store overhauls Shop & Go system, deploys self-checkouts
August 27, 2025
Discount supermarket chain Aldi has reopened its newly refurbished "Shop & Go" store in Greenwich, London, featuring self-checkout lanes and an updated…
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Radar debuts 5-step retail trends playbook
August 22, 2025
Radar has launched a five-step retail playbook offering best-in-class tactics from retailers that are using location to power every stage of the customer…
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