Return on relationship: Why your return policy might be your strongest loyalty tool

by Marie DeLeo — Director, Strategic Consulting, Kobie

In today's retail environment, returns shouldn't be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful…

Home Depot, Lowe’s retain top ranking among home improvement brands

August 1, 2025

Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…

Southwest debuting seat selection option in 2026

July 31, 2025

Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.

Wegmans Dewitt debuts Instacart’s Caper Carts

July 29, 2025

The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.

Lidl takes a leap forward in digital evolution

July 29, 2025

Lidl is launching an enhanced self-scanning feature, integrated directly into its Lidl Plus loyalty app, which the company states will "transform" the in-store…

Food Lion deployment completes Flybuy integration across Ahold Delhaize stores

July 28, 2025

Food Lion has deployed Flybuy, an AI-powered location engine, to power the grocer's Food Lion To Go, its curbside pickup program.

Hardware retailer taps Blue Yonder to optimize inventory management

July 25, 2025

Vidrí, an El Salvador hardware retailer, has deployed Blue Yonder's replenishment capabilities to transform inventory planning and boost customer satisfaction.

Rack Room Shoes realigns leadership to drive digital innovation

July 22, 2025

Rack Room Shoes, a leading footwear retailer, has realigned its merchandising and digital strategies to navigate the evolving retail landscape and announced…

National Retail Solutions (NRS) Launches DoorDash Partnership Nationwide

National Retail Solutions, Inc. (NRS) is proud to announce a partnership with DoorDash, leveraging DoorDash’s retail APIs to strengthen small independent…

Embracing Modularity in POS Tech: Innovate with Confidence

Create your tomorrow with innovative, flexible, and tailored solutions that meet your needs while skipping those that don’t.

Presented by Toshiba Global Commerce Solutions, Inc.

Champs Sports debuts reimagined store concept

July 18, 2025

Champs Sports, a brand under Foot Locker Inc., debuted a reimagined retail concept focused on enhancing the customer journey via an immersive retail experience.

Walmart changes checkout in NJ

July 17, 2025

Walmart is introducing significant changes to its checkout process in various stores across the U.S., with a notable shift toward a "Scan & Go" system…

New Look deploys Amperity platform to boost customer experience

July 17, 2025

New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…

GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.

Love's Travel Stops deploys smart kiosks

July 15, 2025

Love's Travel Stops and Country Stores has partnered with Bite to install smart kiosks at its Arby's restaurant locations nationwide, according to a CSP…

Amazon driving same-day, next-day delivery into more than 4K cities

July 14, 2025

Amazon plans to expand same-day and next-day delivery to customers in more than 4,000 small cities, towns and rural communities by year's end.

Walmart renews partnership with Scandit

July 14, 2025

Walmart has renewed its relationship and partnership with Scandit, a provider of smart data capture technology that features advanced barcode scanning and…

Let's Talk Retail Episode 1: Four Strategies to Help You Accelerate Your Business

In today's fast-paced retail landscape, staying ahead means leading with purpose. In this video, Toshiba Global Commerce Solutions Sales Leader, Duffy Fron…

Loyalty Programs: How to Create Emotional Connections with Customers

Learn how modern loyalty programs are evolving to foster deeper customer relationships through personalization, seamless experiences, and value-driven…

The Hidden Value of Consistency in Convenience

Find out how delivering consistent convenience helps retailers build trust, drive loyalty, and keep shoppers coming back. The blog explores strategies like…