Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

Google debuts AI Mode try-on tool for shoppers

June 6, 2025

Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.

ShopRite stores deploy VoCoVo headsets

June 4, 2025

VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…

Thieves use U-Haul in Walgreens ATM smash and grab

June 3, 2025

Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…

How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…

Kroger hiring 15K associates to drive better customer experience

May 28, 2025

The Kroger Co. is aiming to hire 15,000 store associates across a wide range of roles in a quest to enhance the customer experience.

Examining the powerful role music plays in the in-store customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and…

Trump to Apple: Big tariff ahead if manufacturing stays offshore

May 27, 2025

President Donald Trump has told Apple it faces a 25% tariff for iPhones sold but not manufactured in the U.S.

Trump extends EU tariff to July 9 as talks continue

May 27, 2025

President Donald Trump has pushed off a 50% tariff on all EU imports until July 9 to provide more time for trade deal talks.

Amazon makes good on sticky lollipop order

May 21, 2025

Amazon has refunded a $4,200 Dum-Dums lollipop order mistakenly placed by a young lollipop fan in the U.K.

Road Runner Sports tapping Aptos POS to transform customer interaction

May 21, 2025

Road Runner Sports plans to deploy Aptos One, a mobile-first POS platform, to transform how the brand interacts with customers inside and outside of its…

Retaining retail store associates requires training, engagement, relationship building

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…

Trump to Walmart: Eat tariff costs

May 19, 2025

President Donald Trump, responding to Walmart's news last week it would be raising prices due to tariffs, is telling the biggest U.S. retailer to absorb the…

Costco teaming with payment platform Affirm

May 19, 2025

Costco is offering customers a new way to pay for large purchases (between $500 and $17,500) via a partnership with Affirm, a pay-over-time payment platform.

Walmart warns consumers: Prices going up due to tariffs

May 15, 2025

Walmart will be raising prices soon due to the tariffs enacted by President Donald Trump.

Companies stockpiling goods in response to tariff trade policy changes

May 9, 2025

There has been a 228% increase in Days of Inventory on Hand between February and April as companies respond to tariff policy impacts, according to a Deposco…

Lucchese Bootmaker taps Teamwork Commerce to transform in-store operations

May 9, 2025

Lucchese Bootmaker, an American manufacturer and retailer of cowboy boots and western apparel, is deploying Teamwork Commerce's retail management solution to…

How data analytics can drive retail customer engagement

by Raman Awal — SVP & Global Practice Head, Mastek

Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…

DSW debuts partnership with Imbox Protection

May 6, 2025

DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…

3 ways retailers can restore soft skills, boost profits in 2025

by Pamela Eyring — President, The Protocol School of Washington

Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…