Customer Service News & Media
UPS aims to hire 100K workers for holiday season
September 12, 2022
United Parcel Service aims to hire on more than 100,000 additional workers to handle packages and delivery during the upcoming holiday season.
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Online eyewear retailer deploys ‘fast frame’ for speedy delivery
September 12, 2022
Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.
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A secret to retail CX in 2022: The prepared contact center agent
by Einat Weiss
By focusing on the well-being of customer service reps who interact directly with customers, retailers can transform the contact center from a cost center to…
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Love’s Travel Stops launches Jamba by Blendid robotic smoothie kiosk
September 9, 2022
Love's Travel Stops has opened its first Jamba by Blendid autonomous robotic kiosk at the rest area in Williams, California on I-5, Exit 578/Highway 20 just…
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Optimizing retail shopping experiences for safe, healthy holidays
It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.
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Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Effective customer onboarding sets stage for human connection, experience improvement
by Simon Fraser
By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.
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Amazon Just Walk Out tech plays starring role in NFL stadium store
September 6, 2022
Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…
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Bonobos taps store associates as chat support
September 1, 2022
Menswear retailer Bonobos is adding a to-do task to store associates: serve as online chat support.
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Turning retail shoppers into buyers via conversion rate optimization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…
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Al Meera taps Zippin for check-out free Middle East stores
August 30, 2022
The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…
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Automation costs, complexity hindering CX programs
August 30, 2022
The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…
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Study reveals 4 pillars driving tech innovation in customer service
August 29, 2022
Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…
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Starboard Luxury taps Virtuoso to create curated retail moments
August 26, 2022
Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…
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Holiday season CX checklist: Is your network up to par?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…
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How to measure the impact of UX design on digital CX
The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…
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11 brands winning with memorable in-store experiences
by Bobby Marhamat — CEO, Raydiant
Want to create memorable in-store experiences? Look to these 11 brands for inspiration.
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Ikea US, Electrify America team up on EV charging stations
August 22, 2022
Ikea U.S. has teamed with Electrify America to bring ultra-fast public charging stations and delivery fleet electric vehicle charging to more than 25 Ikea…
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Casper looking to hire professional nappers
August 17, 2022
Mattress retailer Casper is on the hunt for exceptional sleepers and the job literally involves sleeping on the job.
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Retailers increasingly locking up goods -- even toothpaste
August 11, 2022
Retailers are locking up more products in cages and cases due to increased in-store theft.
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