Customer Service News & Media
Retailers increasingly locking up goods -- even toothpaste
August 11, 2022
Retailers are locking up more products in cages and cases due to increased in-store theft.
read now
How GameStop Italy is boosting customer experience, store operations, communication
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GameStop Italy is following in the footsteps of GameStop U.S. in driving better customer experiences, as well as improved store communications and operational…
read now
Swipe fees will add $2.5B to back-to-school spending
August 5, 2022
The swipe fees banks charge retailers to process credit cards will add an estimated $2.5 billion to the cost of everything, according to the Merchants Payments…
read now
Quality customer service can spur consumer spend
August 3, 2022
A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.
read now
Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
read now
UK supermarket chain deploying reverse vending machines for recycling
August 2, 2022
Iceland Foods Ltd., a Scotland-based supermarket chain with thousands of stores in the U.K., has selected Envipco, a Netherlands-based provider of reverse…
read now
What's ahead for the retail ATM
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Typically, retail ATMs have had fewer features than bank ATMs, but that may be changing. ATM Marketplace interviewed Brad Nolan, EVP and CMO at Hyosung…
read now
FedEx dropping Sunday delivery later this month
August 1, 2022
FedEx will stop delivery in some rural U.S. areas on Sundays starting Aug. 15 in an effort to boost efficiency of its ground delivery services.
read now
Rethinking the Returns Process in Retail
Offering shoppers a streamlined returns experience is more than a good idea—it’s an essential part of doing business, and the retailers who fail to deliver in…
Presented by RetailCustomerExperience.com
download now
Christmas in July: 5 ways online retailers should prepare for holiday shopping crush
by Matthew Furneaux — Director of Location Intelligence, Loqate
Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.
read now
Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
read now
Georgia mall deploys CBD vending machine
July 21, 2022
Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…
read now
Home Depot goes to the edge to drive seamless customer, associate experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The world's largest home improvement retailer is tapping the Aruba Edge Services Platform, via Hewlett Packard Enterprise's GreenLake, for a full network…
read now
4 preparation steps for the 2022 holiday retail season
by Eric Best — CEO & Co-founder, SoundCommerce
Solid preparation ahead of the 2022 holiday season is the key to success for retailers.
read now
Hugo Boss taps Nedap tech to boost customer experience
July 15, 2022
Global retailer Hugo Boss is deploying the Nedap iD Cloud platform to gain deeper and clearer supply chain visibility, boost merchandise availability and…
read now
Enrich the User Experience with Innovative Design - Easy Access M.2 SSD
A POS system not only simplifies the transaction process, but also helps you manage inventory and analyze sales trends, so it stores a huge amount of data such…
download now
Labor, skills shortage biggest business disruptors
July 13, 2022
Labor and skill shortages are viewed by most employers, 71%, as the top potential disruptors to business the year — more than inflation, supply chain hiccups…
read now
Stop & Shop spending $140M on stores to boost shopping experience
July 13, 2022
Stop & Shop, a grocery chain, plans to spend $140 million in capital investments on New York City store remodels with the goal to improve the shopping…
read now
Robots delivering adult content headsets to Vegas guests
July 12, 2022
A virtual reality company and several Las Vegas hotels are reportedly teaming up on a unique delivery approach for guests ordering up virtual adult content.
read now
Home Depot taps Aruba platform to power customer, associate experiences
July 8, 2022
The Home Depot is deploying the Aruba ESP, via Hewlett Packard Enterprises' GreenLake for Aruba networking, to advance the customer and associate experience…
read now