Customer Service News & Media
PetSmart launches veterinary services franchise program
July 7, 2022
PetSmart is launching PetSmart Veterinary Services, an independent business ownership model that offers veterinarians to open a franchised practice, within a…
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Omnichannel investment up, yet retailers falling short of seamless experiences
July 7, 2022
Retailers and brands are increasing omnichannel investment but a majority are still falling short when it comes to implementing best practice capabilities and…
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Amazon offers shoe buyers a virtual try-on experience
July 6, 2022
Buying shoes online is getting a bit easier, at least if the customer is shopping online at Amazon Fashion.
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Kroger, Volta team on charging stations
July 5, 2022
Supermarket chain The Kroger Co. is partnering with Volta Inc. to establish a mix of DC fast and Level 2 Volta charging stations to its grocery locations.
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Clinic debuts self-serve pharmacy machine
July 1, 2022
The Eunos Polyclinic in Singapore will introduce a vending machine for prescribed medications as part of an effort to offer patients a fully digital experience…
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How retailers can eliminate friction in customer experience
by Kevin Damask — Editor, Digital Signage Today
The pressure to make purchasing easy and quick has never been more intense and that's why retailers need to remove friction from the customer journey.
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Food, beverage retailers tapping Walmart GoLocal delivery service
June 29, 2022
Independent beverage and food services now have access to same-day and next-day delivery options via Local Express and Walmart GoLocal, the retailer's…
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Blackhawk Network, LibertyX partner to enable bitcoin purchases
June 23, 2022
Blackhawk Network, a payments solutions provider, has partnered with LibertyX to allow customer to purchase bitcoin at participating merchants such as Tops…
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Airport installs kiosks for automated baggage handling
June 22, 2022
Zurich Airport has integrated an automated baggage handling system to streamline the baggage drop process using 20 self-service kiosks, according to a press…
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C-store chain installs self-checkout kiosks
June 22, 2022
Holiday Oil Co., a convenience store retailer with 67 locations in Utah, has selected Gilbarco Veeder-Root's Passport Express Lane self-checkout system to ease…
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Hotel introduces self-check-in/checkout kiosk
June 21, 2022
The bai Hotel Cebu, located between Cebu and Mandaue City in The Philippines, recently became the first hotel outside of metro Manila to deploy a self-check-in…
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Indiana Pacers trust data for delivering best customer experience
by Kevin Damask — Editor, Digital Signage Today
Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with…
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Why retailers must shift from transactional behavior to transparent behavior
June 16, 2022
Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…
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Customer experience quality declined in past year
June 16, 2022
The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.
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Amazon innovating in fight against fraudulent sellers
June 14, 2022
Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.
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Working women dealing with high burnout level, claims report
June 13, 2022
Working women are facing a high level of burnout and a lack of flexibility in the job, according to a Deloitte report, "Women @ Work 2022: A Global Outlook."
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Francesca’s deploys Yoobic One tech to boost employee experience
June 13, 2022
Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…
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Duluth Trading taps Tata Consultancy platform to boost customer satisfaction
June 13, 2022
Duluth Trading Co. is driving a seamless omnichannel checkout experience after deploying Tata Consultancy Services' TCS OmniStore unified commerce platform.
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Deploying self-service channels in retail
by Brian Lannan — Vice President, Retail Experience, Avtex
Why conversational AI is the future of customer-driven self-service.
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Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud
Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…
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