Customer Service News & Media
Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud
Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…
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Attendees, sponsors process learning, engagement at ICX Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…
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Some high-end retailers keeping Covid limits in place
June 3, 2022
While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…
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ICX keynote: Lean on quality employees to innovate, grow
by Kevin Damask — Editor, Digital Signage Today
"Get your house in order." That was Andrew Laudato's opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in…
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Consumers love chatbots if live person is back-up option
May 31, 2022
A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.
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Delta taps Eric Phillips as 1st digital leader
May 31, 2022
Eric Phillips has been named as Delta Airline's first-ever chief digital officer.
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Inflation is impacting the customer experience: Here's what to do about it
by Jim Katzman — Principal, CX Strategy & Enablement, InMoment
There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.
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New Partnerships Ease Customer Service Burden in Post-Pandemic World
Businesses who included bill pay kiosks as part of their pandemic strategy realized 10 benefits that will continue to drive revenue and customer satisfaction…
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Apple raising hourly retail pay by $2
May 27, 2022
Apple is increasing hourly retail worker pay to $22, up from $20, later this year and also plans to increase corporate pay.
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How to gamify NFTs for more profits, customer engagement in retail
Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.
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Indiana Pacers tap automation to engage with fans, drive revenue
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…
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Scanner tech aims to simplify online tire sales
May 10, 2022
Mobile data capture company Anyline is launching a tire size scanning technology which promises to simplify online tire sales.
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Uniting the fragmented customer journey
by James Brooke
With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…
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Home Depot CIO takes on customer experience technology role
April 28, 2022
As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.
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Italian shoemaker taps Fluent tech to boost online, in-store experience
April 26, 2022
Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.
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3 strategies to optimize customer experience before and during shipping delays
It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…
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NRF calls on Visa, Mastercard to cancel swipe fee increases
April 22, 2022
The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.
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NYC Apple store workers looking to unionize
April 22, 2022
Staff at Apple's Grand Central Apple store in New York City are looking to form a union and are collecting signatures to file a petition.
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Best Buy launches haul-away service that comes to shoppers' homes
April 22, 2022
Best Buy is launching a Standalone Haul-Away Service that will pick up computers, appliances and other heavy electronics right at a customer's home and recycle…
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Consumers prefer traffic jams over a bad customer experience
April 21, 2022
More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.
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