Customer Service News & Media
Verizon pumps up minimum wage
April 20, 2022
Verizon Communications Inc. will increase the minimum wage for new and existing retail, customer service and internal sales staff to $20 an hour.
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Reimagining customer experience for the new breed of shopper
by Joe Kamara — Director of Sales, Manhattan Associates
A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.
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Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization
April 15, 2022
When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.
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Google enhances search options for shoppers
April 14, 2022
Google is making it easier for consumers to find specific products by enhancing its search capabilities.
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Disney bringing back character greeting experience
April 12, 2022
This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.
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How BPO is saving money, driving efficiency and delivering excellent customer experiences
Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.
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Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
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Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI
Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…
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How retailers can meet high-scale demands with exceptional customer experience
By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…
Presented by RetailCustomerExperience.com
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Uber, bp team up on retail partnership
April 7, 2022
Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…
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The need for empathy in CX: Why chatbots can't cut it
by Roger Beadle — CEO, Limitless
Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…
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Tanger Outlets teams with Volta on charging stations effort
April 4, 2022
Tanger Outlets is partnering with Volta Inc., an electric vehicle charging provider, to install Volta charging stations at Tanger locations in nine U.S.
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Swap.com taps Tern to boost the product return experience
April 4, 2022
Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.
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How Wine Country Gift Baskets is boosting customer service, experience
A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…
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Strong integration key to seamless, hybrid customer journey
March 29, 2022
Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…
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Lowe’s planting in-store, virtual experiences
March 28, 2022
Home improvement and garden center Lowe's is deploying in-store and virtual experiences.
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DHL launches pop-up in D.C.
March 24, 2022
Shipping services provider DHL has launched a mobile pop-up store in Gaithersburg, Maryland.
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How stellar customer service can boost the customer experience
A live webinar on Thursday, April 7 focuses on how retailers can meet high-scale customer service demands with exceptional customer experience.
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Costco ending COVID-related hours come April
March 23, 2022
Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.
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Whole Foods Market in California launches cashierless checkout
March 21, 2022
The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…
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