10 tips for using messaging apps in customer care

Julien Rio, head of marketing at Dimelo, a RingCentral company, shares insight on why messaging apps can be hugely advantageous for digital customer engagement…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Best Buy puts exercise equipment on its shelves

June 24, 2019

Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.

Walmart launches yet another delivery offering

June 24, 2019

Walmart Inc. is piloting "Delivery Unlimited," a grocery subscription service consumers can sign up for monthly ($12.95) or on a yearly ($98) basis.

For high-velocity retail business, mind the data gap

Jason English, principal analyst and CMO, Intellyx, maps out why overcoming retail data gaps in real time, at cloud scale, will become critical to business…

What global consumers really, really want

June 20, 2019

Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…

New York proposing law to protect consumers against data breaches

June 20, 2019

New York state legislators have approved a data protection bill, called the SHIELD Act, that would boost disclosure requirements and strengthen consumer…

Target chief apologizes for cash register crash issues

June 19, 2019

Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…

Walmart pilots fast lane check-out system

June 19, 2019

Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.

Cashierless stores? The jury's still out but self-service is coming despite challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.

Target cash register issue may be a $50M loss

June 18, 2019

The two-day cash register glitch at Target stores this past weekend may end up costing the retailer about $50 million in lost sales.

Visually impaired man charged with stealing from Walmart blames self-checkout kiosk

June 18, 2019

A judge has denied a motion to dismiss charges against a visually impaired man accused of concealing products during transactions at a self-checkout kiosk at a…

Target cites data center in separate weekend payment outage

June 17, 2019

Target yesterday confirmed that it was hit with a second payment system outage, one that was considerably smaller than a 2-hour store outage on Saturday, but…

Target restores in-store purchases following 2-hour disruption

June 16, 2019

Target's point-of-sale systems were back up and running after a 2-hour disruption on Saturday that left customers unable to make purchases, according to a post…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…

Customers embracing kiosks, but acceptance not uniform in all scenarios

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Target launches same-day ship without a membership mandate

June 13, 2019

Target shoppers can now get same-day delivery on 65,000 items as long as the order is more than $9.99.

Amazon, Synchrony Bank team up on card for unbanked, those with weak credit

June 11, 2019

Amazon and Synchrony Bank are offering a new credit card called Amazon.com Store Card Credit Builder, which is similar to the retailer’s Store Card, but aimed…