Customer Service News & Media
How Albertsons tackled digital transformation to boost customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In 2018, Albertsons Companies focused on unifying the digital experience and expanding e-commerce and loyalty, and deploying foundational tools such as search…
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Chase offers digital gift card transfers to checking customers
April 25, 2019
Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.
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How Kohl's architected its personalization initiative
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Tom Gores, senior manager of digital testing and optimization at Kohl's, shares insight on how the retailer restructured its teams to improve its…
read nowWhole Foods opens fast casual inside West Palm Beach store
April 23, 2019
Bird in the Hand, a fast casual American rotisserie, opened Tuesday inside the Whole Foods Market in West Palm Beach, Florida. The restaurant, owned by Collab…
read nowMastercard offers enhanced data to Amazon Business commercial card users
April 23, 2019
Mastercard has announced an agreement to provide enhanced transaction data to large and mid-size commercial cardholders in the U.S., Germany and U.K., who use…
read nowJCPenney shelves Apple Pay after April EMV deadline passes
April 22, 2019
JCPenney confirmed that it stopped accepting Apple Pay,, in connection with an April 13th deadline that required merchants to retire old magnetic stripe…
read nowMichigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system
April 19, 2019
Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…
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Printer friction marathon: A strange way to end the Adobe Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
My new printer cannot print Adobe Acrobat documents. Getting the company's attention became a marathon in customer friction.
read nowDedicated digital teams taking root among brands
April 17, 2019
Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.
read nowReport: More German, Austrian retailers offering BOPIS option
April 17, 2019
The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.
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Rite Aid leader shares insight on its successful e-commerce strategy
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Rite Aid's digital marketing and commerce chief shares a comprehensive checklist for brick-and-mortar retailers introducing e-commerce.
read nowGiant Eagle boosting customer satisfaction with digital inventory, audit tool
April 16, 2019
Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…
read nowOffice Depot launches co-working hubs to Chicago, Dallas locations
April 15, 2019
Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.
read nowMost shoppers want live phone-based customer service, reveals study
April 15, 2019
Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…
read nowIndianapolis airport aims to boost customer experience with analytics tool
April 12, 2019
The Indianapolis Airport Authority is tapping motion analytics company Iinside to provide TSA checkpoint wait time information to passengers, according to a…
read nowTarget adds sexual wellness brand to its shelves
April 12, 2019
Target is offering products from plusOne, a sexual wellness brand, across all 1,850 locations in the U.S. as well as its online store presence.
read nowPhysical, digital retail merging, reveals study
April 11, 2019
Traditional physical retail and online retail are increasingly merging into a seamless shopping experience, according to the National Retail Federation's…
read nowAmazon Go stores will start taking cash
April 10, 2019
Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.
read nowNeiman Marcus connects stylists, customers via Instagram
April 10, 2019
Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…
read nowFast checkout top of mind for grocery consumers
April 8, 2019
When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…
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