Hey Amazon, Walmart is fighting back

June 30, 2016

Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…

Why offering more payment options should be a priority for retailers

When making such major life purchases as houses and cars, consumers usually have access to financing. But what happens when they seek flexible payment options…

Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Editor, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

US Bank taps former Best Buy exec to lead omnichannel-experience team

June 22, 2016

U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…

Author Gary Magenta debuts customer loyalty tome

June 22, 2016

The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

by Lyle Bunn — Strategy Architect, BUNN

Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,

Cadillac Fairview rolls out new technology for retail center

June 16, 2016

Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…

The Container Store implements new Theatro wearable technology in 70 stores

June 16, 2016

Dallas-based storage and organization retailer The Container Store is using wearable technology that provides its employees with SKU look-up and immediate…

Retail ATM app promises greater efficiency, error code assistance

June 14, 2016

A new app designed to help simplify ATM management for merchants is available from Nautilus Hyosung America. The MoniMobile app promises to make management of…

Study: Brand loyalty programs fastest route to a millennial's heart

June 8, 2016

Loyalty programs are proving valuable with consumers and are paying off in more ways than one.

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

J. Crewsing into CEO branding: What Mickey Drexler can learn from Loblaw, REI

by Bryan Pearson — President, LoyaltyOne

In his personal letter to shoppers, J. Crew CEO Mickey Drexler appears to be backing his brand promise with a personal promise. But if he wants to be a branded…

Outdoor gear retailer deploys tougher encryption for card transactions

June 3, 2016

Cabela's is shoring up credit and charge card transaction security with a new Point-to-Point Encryption solution from Ingenico Group. The technology, which is…

Casper striving to flip mattress industry into new retail realm

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…

Neiman Marcus shoppers can now charge in more ways than one

June 1, 2016

Neiman Marcus wants to make sure customers can enjoy mobile devices while shopping and is deploying phone charging stations nationwide to make it happen.

Forgoing clicks and betting on bricks: What's the story?

by Chris Petersen — Owner, IMS

NYC-based Story and the five ways it beats e-tailers.

Amazon opening second fulfillment center in Joliet

May 27, 2016

As part of its drive to speed product delivery Amazon is opening its second fulfillment center in Joliet, Illinois.