Customer Service News & Media
Amazon makes good on sticky lollipop order
May 21, 2025
Amazon has refunded a $4,200 Dum-Dums lollipop order mistakenly placed by a young lollipop fan in the U.K.
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Road Runner Sports tapping Aptos POS to transform customer interaction
May 21, 2025
Road Runner Sports plans to deploy Aptos One, a mobile-first POS platform, to transform how the brand interacts with customers inside and outside of its…
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Retaining retail store associates requires training, engagement, relationship building
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…
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Trump to Walmart: Eat tariff costs
May 19, 2025
President Donald Trump, responding to Walmart's news last week it would be raising prices due to tariffs, is telling the biggest U.S. retailer to absorb the…
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Costco teaming with payment platform Affirm
May 19, 2025
Costco is offering customers a new way to pay for large purchases (between $500 and $17,500) via a partnership with Affirm, a pay-over-time payment platform.
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Walmart warns consumers: Prices going up due to tariffs
May 15, 2025
Walmart will be raising prices soon due to the tariffs enacted by President Donald Trump.
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Companies stockpiling goods in response to tariff trade policy changes
May 9, 2025
There has been a 228% increase in Days of Inventory on Hand between February and April as companies respond to tariff policy impacts, according to a Deposco…
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Lucchese Bootmaker taps Teamwork Commerce to transform in-store operations
May 9, 2025
Lucchese Bootmaker, an American manufacturer and retailer of cowboy boots and western apparel, is deploying Teamwork Commerce's retail management solution to…
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How data analytics can drive retail customer engagement
by Raman Awal — SVP & Global Practice Head, Mastek
Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…
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DSW debuts partnership with Imbox Protection
May 6, 2025
DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…
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3 ways retailers can restore soft skills, boost profits in 2025
by Pamela Eyring — President, The Protocol School of Washington
Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…
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Poor customer service tops in negative shopping experiences
May 5, 2025
Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.
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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.
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Lids refreshes retail concept to enhance shopping experience
May 2, 2025
Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.
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NCR Atleos certified as most loved workplace
May 1, 2025
NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…
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True unified commerce starts before checkout
by Simon Molnar — Founder & CEO, Flagship.ai
It’s important to think about unified commerce as a journey, not a goal line to cross. It begins long before a product hits a shopping cart — in a store or…
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Lowe’s acquiring Artisan Design Group for $1.3B
April 29, 2025
Lowe's Companies Inc. is acquiring Artisan Design Group, a provider of design, distribution and installation services for interior surface finishes, for $1.32…
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Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience
April 29, 2025
Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…
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Chestnut Market debuts Mashgin AI checkout in Connecticut
April 25, 2025
Chestnut Market has deployed Mashgin's AI-powered checkout at its Bethel, Connecticut store.
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Consumers struggling to get help, frustrated by search efforts
April 24, 2025
A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…
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