Customer Service News
Consumers want a quality product return experience
July 19, 2023
Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.
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Foot Locker taps AI, text analytics to boost customer experience
July 18, 2023
Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.
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Target working to expand next-day delivery reach
July 17, 2023
Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.
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Consumers crave convenience when it comes to checkout
July 14, 2023
A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.
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Crocs, Obsess team on virtual shopping experience
July 14, 2023
Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.
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Staples now serving as Amazon return center
July 13, 2023
Amazon has partnered with Staples to create drop-off locations for product returns.
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Dillard’s retail associate never missed a workday in 74 years
July 12, 2023
A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.
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Grocer says no to kiosks
July 11, 2023
Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…
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Consumer sentiments not matching up with marketers’ perceptions
July 10, 2023
There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.
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Costco cracking down on membership card sharing at self-checkout kiosks
July 7, 2023
Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…
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Shopping lines still a frustration point for consumers
July 6, 2023
A hefty number of consumers, 82%, will actively avoid visiting a business that has a customer waiting line and customer impatience is on the rise.
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Kroger deploying digital smart screens
June 15, 2023
Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.
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Prada Group deploying Oracle tech to elevate customer experience
June 15, 2023
Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…
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'Skimpflation’ reflects higher consumer cost challenge
June 13, 2023
Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.
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Consumers quicker to leave brands after negative experience
June 12, 2023
Consumers are quicker to leave a brand after having only two or three negative experiences and customers expect service and support to deliver the most…
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Retail ‘ghosting’ costing $2.4B in industry loss
June 8, 2023
The act of "ghosting" online customers, or silent snubbing, is costing the U.S. retail industry $2.4 billion each year.
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Neiman Marcus unveils corporate hub in Dallas
June 5, 2023
Neiman Marcus Group is debuting its corporate Dallas Hub which the retailer said is its next step in the "Make Life Extraordinary" for retail associates.
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Remodeled Walmart boasts customer-centric features, mural
June 1, 2023
Customers visiting the Glenville, New York Walmart Supercenter store will discover some changes have been made as the store has undergone a remodel focused on…
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Tanger Outlets taps Coniq to power customer personalization
May 31, 2023
Tanger Outlets is tapping Coniq, a loyalty platform provider, to drive enhancements that empower its diverse roster of retail partners to deliver personalized…
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Walmart debuts high-tech market fulfillment center
May 30, 2023
Walmart has opened its first high-tech market fulfillment center in Arkansas, marking its second in the U.S.
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