Gen Z views AI as e-commerce booster

September 28, 2023

A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.

Feds propose kiosk access requirements for disabled

September 27, 2023

The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…

Target shutting stores due to theft, safety issues

September 27, 2023

Target is closing nine stores by Oct. 21 in several states due to theft activity and concerns about worker and customer safety.

Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

September 25, 2023

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a solution provider can enable retail CX and AX to go…

Jeweler launches insurance app

September 22, 2023

Baribault Jewelers is providing customers with instant insurance coverage via an app.

Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado

September 22, 2023

Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…

Crunch Fitness debuts Amazon One

September 19, 2023

Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…

Office Depot podcast aims to help small business owners

September 15, 2023

Office Depot has launched a podcast series, called "Imagine Success," to provide small business owners with insight and inspiration, according to a press…

Fashion retailer taps Jumpmind to enhance in-store experience

September 14, 2023

Reitmans (Canada) Limited is partnering with Jumpmind Commerce to modernize and enhance the in-store experience for both store workers and customers.

Giant Eagle, Instacart team up on same-day delivery across several states

September 13, 2023

Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

Bath & Body Works hiring for holiday season

September 6, 2023

Bath & Body Works is accepting applications for season work at its distribution centers and is expected to hire 30,000 sales associates.

Turkish carrier launches no-baby flight experience

September 5, 2023

Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…

Fashion retailer teams with Opterus to boost worker morale,staff retention

September 1, 2023

In an effort to increase employee satisfaction as well as staff retention, fashion retailer Madrag has deployed the Opterus social collaboration app called…

Amazon raises non-Prime member free ship order to $35

August 31, 2023

Amazon has raised the minimum free ship order, for non-Prime members, from $25 to $35.

Dave's Hot Chicken cofounder, president keynoting Interactive Customer Experience Summit

August 30, 2023

Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers…

ClearSale launches revamped client portal

August 29, 2023

ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…

UK apparel retailer intros return kiosks

August 24, 2023

New Look Holdings Ltd., a Jersey, U.K.-based apparel retailer with more than 400 stores, has installed return kiosks in partnership with ZigZag Global, a…

Save Mart Companies helping Hawaii wildfire victims

August 21, 2023

The Save Mart Companies, which operates Save Mart, Lucky and FoodMaxx stores in California and western Nevada, are doing relief fundraisers for those impacted…

Solo Stove teams with Simplr on AI chatbot

August 16, 2023

Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support…