Customer Service News
Dedicated digital teams taking root among brands
April 17, 2019
Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.
read nowReport: More German, Austrian retailers offering BOPIS option
April 17, 2019
The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.
read nowGiant Eagle boosting customer satisfaction with digital inventory, audit tool
April 16, 2019
Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…
read nowOffice Depot launches co-working hubs to Chicago, Dallas locations
April 15, 2019
Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.
read nowMost shoppers want live phone-based customer service, reveals study
April 15, 2019
Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…
read nowIndianapolis airport aims to boost customer experience with analytics tool
April 12, 2019
The Indianapolis Airport Authority is tapping motion analytics company Iinside to provide TSA checkpoint wait time information to passengers, according to a…
read nowTarget adds sexual wellness brand to its shelves
April 12, 2019
Target is offering products from plusOne, a sexual wellness brand, across all 1,850 locations in the U.S. as well as its online store presence.
read nowPhysical, digital retail merging, reveals study
April 11, 2019
Traditional physical retail and online retail are increasingly merging into a seamless shopping experience, according to the National Retail Federation's…
read nowAmazon Go stores will start taking cash
April 10, 2019
Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.
read nowNeiman Marcus connects stylists, customers via Instagram
April 10, 2019
Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…
read nowFast checkout top of mind for grocery consumers
April 8, 2019
When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…
read nowAI spend to hit $35.8B this year led by retail industry
April 5, 2019
Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.
read nowFootwear retailer expands nail salon strategy across five locations
April 3, 2019
North American footwear designer and retailer DSW is expanding its partnership with W Nail Bar to develop nail salons to five retail locations in Texas…
read nowCustomer satisfaction with retail takes a dip
April 3, 2019
Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.
read nowResearch: Consumers more comfortable dealing with customer service robots
April 2, 2019
Over half of consumers are comfortable interacting with a customer service robot on the phone, according to Aspect Software research that surveyed 2,00…
read nowWayfair prepping physical retail store for Massachusetts
March 29, 2019
Online home décor retailer Wayfair will open its first-ever, full-service brick-and-mortar location later this year.
read nowBank of America's Erica virtual assistant boasts 6M users
March 27, 2019
Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.
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Domino's teams with Xevo to launch in-car ordering
March 27, 2019
Domino's Pizza is working with in-vehicle commerce creator, Xevo Inc., to launch AnyWare pizza ordering capabilities, which will be preloaded in Chrysler and…
read nowCosabella launches subscription lingerie service
March 25, 2019
Cosabella is launching a monthly lingerie subscription box service utilizing the Snap+Style Business curation platform.
read nowTesla decides to keep most store locations open
March 21, 2019
First Tesla announced it was closing most of its store locations and becoming a pure e-commerce play.
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