Customer Service News
Coinstar kiosks at Safeway, Albertsons to sell bitcoin
January 21, 2019
Bitcoin users can now buy bitcoin at select Coinstar kiosks in Safeway and Albertsons stores in California, Texas and Washington, according to geekwire.com.
read nowNRF study: Online shoppers want free shipping
January 17, 2019
"Buy online, pick up in store" (BOPIS) and free shipping are big consumer wants, according to a National Retail Federation report.
read nowWalmart testing Flippy for in-store deli operations
January 10, 2019
The nation's top retailer is piloting a robotic kitchen assistant at its headquarters to determine if the technology is a good fit to use within store deli…
read nowStrong customer experience can pay off big for banks, reveals study
January 10, 2019
U.S. retail banks can see a big boost in deposits if they can boost their customer experience, according to a Kantar analysis.
read nowKroger teams up with Microsoft on connected grocery initiative
January 8, 2019
Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.
read nowDoorDash, GM Cruise to ignite autonomous car tests
January 7, 2019
DoorDash and General Motors Cruise Automation have partnered to put the auto company's Cruise self-driving vehicles to the test to improve autonomous delivery…
read nowRetail workforce absence hinders employee engagement, claims report
December 28, 2018
Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…
read nowrue21 taps Kibo e-commerce platform for omnichannel initiative
December 26, 2018
Fashion retailer rue21 plans to deploy Kibo's e-commerce platform and several solutions in early 2019 to support a multitude of fulfillment strategies aimed at…
read nowNike NY flagship stocked high with customer personalization features
December 24, 2018
The Nike Fifth Avenue flagship in New York City features tons of ways customers can customize and personalize footwear and clothing, as well as innovative…
read nowRetailers must act to protect customer data
December 21, 2018
The Marriott data breach, which exposed 500 million guests' details over a four-year period, highlights the need for stronger identity proofing procedures and…
read nowKroger taps MoneyGram for bill payment services
December 19, 2018
MoneyGram has announced an agreement with Kroger to provide bill payment services inside the grocery chain's 1,900 Money Service locations, which include…
read nowH&M Home debuts voice-enabled shopping, mobile payment via Google Assistant
December 18, 2018
H&M Home has launched a holiday gift guide partnership with Google that uses Google Assistant voice technology to allow ordering on mobile phones and…
read nowStarbucks Reserve Roastery New York offers experiential experience
December 17, 2018
The Starbucks Reserve Roastery New York, which opened its doors Dec. 14, offers unique features including an Arriviamo bar boasting a curated menu of coffee…
read nowAmazon expands free holiday shipping offer, free one-day shipping
December 17, 2018
Amazon Prime members now have free standard shipping through Dec. 18 and more have access to Prime free one-day shipping given the service is now available to…
read nowInstacart, Whole Foods breaking up delivery partnership
December 14, 2018
The new year will bring about a breakup between delivery provider, Instacart, and Whole Foods, as the supermarket chain, now owned by Amazon, is severing its…
read nowOmnichannel still in infancy stage, reveals research
December 14, 2018
While there's lot of activity when it comes to retailers and expanding delivery options, the "buy online, pick up in store" (BOPIS) isn't taking deep root as…
read nowSurvey: Retail store associates like tablets for enhancing customer service
December 11, 2018
A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…
read nowMall of America debuts Ellie the Elf concierge service for holiday shoppers
December 11, 2018
Those hitting the Mall of America in Minnesota for holiday shopping now have a new helper — Ellie the Elf.
read nowWayfair debuts membership program boasting exclusive perks, saving opportunities
December 6, 2018
Wayfair's MyWay membership program aims to make shopping easier and more affordable by offering unique benefits as well as exclusive sales and discounts, free…
read nowOnline shoppers don't have much patience, reveals study
December 5, 2018
Retailers don't have as many chances for redemption with shoppers than they likely think, according to a Brightpearl report which reveals consumers aren't very…
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