Customer Service News
Amazon Prime now includes a Chicago beauty brand
September 19, 2016
Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.
read nowGoogle pushes out 2-day delivery to 40M new customers
September 15, 2016
Midwest consumers can now tap Google's two-day delivery service, as Google expands the service to 40 million Midwest customers.
read nowKohl's, Macy's among 'genius' digital retailers
September 13, 2016
JC Penney, Nordstrom, Macy's and Kohl's are on a 'genius level' when it comes to digital smarts, but no one is close to attaining Amazon's impressive…
read nowLe Creuset deploys customer engagement program for retailers
September 1, 2016
In a quest to spur store traffic and boost sales, Le Creuset is launching a digital culinary program for retailers.
read nowAmazon launches more locker sites for package pick-up
September 1, 2016
In an effort to make it easier than ever to retrieve that latest order, Amazon is launching more pick-up location sites for consumers.
read nowMood Media debuts consumer playlist interaction feature
August 31, 2016
Mood Media is providing retail customers the opportunity to have a say in the in-store music experience via a virtual remote control.
read nowSionic Mobile, home services site collaborate on new service
August 31, 2016
Nationwide home service network, YourHome1Source.com, is partnering with Sionic Mobile on a new YourHomeSavings app which promises to provide home buyers and…
read nowTwo Tap expands options to help retailers sell on global scale
August 30, 2016
A new service from Two Tap, called Two Tap Crossborder, lets consumers outside of the U.S. order from American retailers with as much ease as if they were…
read nowConsumers not a very patient lot, reveals study
August 11, 2016
Companies succeeding at digital customer response will be successful as that's what consumers expect, according to a Northridge Group report.
read nowMacy's teams with Grandin Road to give customers a scare
August 8, 2016
This September, Grandin Road, a direct retailer of home furnishings and decor, will collaborate with Macy's Herald Square in New York City to open a seasonal…
read nowTuesday Morning enjoys substantial store growth, additions
August 5, 2016
Tuesday Morning, a high-end home goods retailer, is expanding its Dallas, Texas location in Preston Shopping Center and opening new unit in Plano's Parker…
read nowNordstrom Rack racks up new Canada locations
August 3, 2016
Nordstrom will open off-price retail Nordstrom Rack stores in Calgary and Vaughan, Ontario by spring 2018. The Seattle-based retailer has opened three of its…
read nowFileMaker debuts business bundle, free small business toolkit
August 3, 2016
FileMaker, an Apple subsidiary, is rolling out its new Service Business Toolkit and Idea to iPad bundle for small retailers striving to go digital.
read nowDigital assistants will be $623B market by 2020
July 29, 2016
Apple's Siri, Microsoft's Cortana, Amazon's Alexa and Google's Assistant aren't the only digital assistants contributing to the $7.9 billion global industry.
read nowAmazon drone delivery dream now a reality in UK
July 26, 2016
Amazon is going drone in the U.K. as it's kicking off a trial service program.
read nowSeptember is prime time holiday season kick-off time
July 21, 2016
Retailers aiming to cash in come the lucrative holiday sales season need to be getting in gear now as a new study reveals the arrival of fall is prime time to…
read nowTarget hires new general counsel
July 14, 2016
Target announced Don Liu as the company's new executive vice president, chief legal officer and general counsel. Beginning on Aug. 22, Liu will oversee all…
read nowCricket Wireless hopping into Sam’s Club locations
July 14, 2016
Cricket Wireless is making a big retail leap, moving into 400 Sam's Club retail locations.
read nowBrits throw fits over slow tech, survey finds
July 14, 2016
Impatience is the word of the day in Britain, at least when it comes to technology.
read nowPizza Hut instant-chats customers
July 13, 2016
Pizza Hut, along with leading SaaS platform tech company, Conversable, said the chain has launched a new Pizza Hut social ordering platform or "chatbot" that…
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