Customer Service News
Amazon heading back to school in Illinois
July 13, 2016
Amazon is teaming up with the University of Illinois at Urbana-Champaign to open Amazon@Illinois, a staffed pick-up location in the Illini Union Bookstore on…
read nowPetSmart picks Manhattan Associates to implement new omni and digital strategies
July 11, 2016
Manhattan Associates announced that PetSmart has selected its Enterprise Order Management Solution (OMS) to help PetSmart deliver omni-channel shopping and…
read nowLive webinar: How to leverage your company's brand value as promotional incentives
July 11, 2016
Gift cards have remained popular for many years, and recent research by Blackhawk Network reveals that 74 percent of shoppers hope to receive gift cards this…
read nowHey Amazon, Walmart is fighting back
June 30, 2016
Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…
read nowDelivery a big part of customer experience, reveals survey
June 29, 2016
More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…
read nowFashion retailers beware: A bad fit for shoppers is a bad thing for business
June 28, 2016
Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…
read nowUS Bank taps former Best Buy exec to lead omnichannel-experience team
June 22, 2016
U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…
read nowAuthor Gary Magenta debuts customer loyalty tome
June 22, 2016
The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…
read nowCadillac Fairview rolls out new technology for retail center
June 16, 2016
Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…
read nowThe Container Store implements new Theatro wearable technology in 70 stores
June 16, 2016
Dallas-based storage and organization retailer The Container Store is using wearable technology that provides its employees with SKU look-up and immediate…
read nowRetail ATM app promises greater efficiency, error code assistance
June 14, 2016
A new app designed to help simplify ATM management for merchants is available from Nautilus Hyosung America. The MoniMobile app promises to make management of…
read nowStudy: Brand loyalty programs fastest route to a millennial's heart
June 8, 2016
Loyalty programs are proving valuable with consumers and are paying off in more ways than one.
read nowOutdoor gear retailer deploys tougher encryption for card transactions
June 3, 2016
Cabela's is shoring up credit and charge card transaction security with a new Point-to-Point Encryption solution from Ingenico Group. The technology, which is…
read nowNeiman Marcus shoppers can now charge in more ways than one
June 1, 2016
Neiman Marcus wants to make sure customers can enjoy mobile devices while shopping and is deploying phone charging stations nationwide to make it happen.
read nowAmazon opening second fulfillment center in Joliet
May 27, 2016
As part of its drive to speed product delivery Amazon is opening its second fulfillment center in Joliet, Illinois.
read nowCVS Pharmacy moves to shred paper receipts with digital experience
May 26, 2016
CVS consumers won't be stuffing 20-inch cash register receipts into wallets for much longer as the retailer is moving to replace the traditional check-out…
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Saks Fifth Avenue opens revamped Houston store
May 20, 2016
Saks Fifth Avenue's Houston location is bigger than the first store established in the city, and gives greater focus on beauty and fragrance products.
read nowJetBlue, Alaska Airlines score big in customer satisfaction
May 17, 2016
When it comes to airline customer service JetBlue and Alaska are at the top of the list.
read nowKroger aims to hire 14K more employees
May 13, 2016
In what has to be one of the largest hiring efforts by a grocery chain, The Kroger Co. will hold open job interviews nationwide Saturday to fill 14,000 jobs.
read nowWalmart cuts shipping price, piloting new delivery approach
May 13, 2016
Walmart wants to make product delivery more efficient and cheaper and is piloting a new approach that involves both goals.
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