Customer Service News
Amazon delivers Fresh to a slew of new cities
November 3, 2016
Chicago and Dallas are now among cities where shoppers can access AmazonFresh.
read nowGoogle delivers Express service in Florida
November 3, 2016
Online shoppers in Tampa Bay have a new option to select when it comes to product delivery as Google has launched its delivery service in the city, as well as…
read nowNordstrom dials down on holiday seasonal hiring
November 2, 2016
Department retailer Nordstrom will be hiring 3 percent less seasonal employees for the holiday season.
read nowTarget revamps holiday marketing strategy with a Broadway touch
November 1, 2016
Target is going Broadway with this year's holiday strategy, pulling in new merchandise, decorating stores with new products and boosting savings.
read nowMacy's to open a bit earlier Thanksgiving Day
October 26, 2016
Not only isn't Macy's not following the trend of retailers closing on Thanksgiving, the iconic retailer is opening its doors even earlier this year.
read nowrue21 names interim CEO, executive leaders
October 25, 2016
Specialty apparel retailer rue21 has named Keith McDonough as interim CEO. McDonough had been serving as the company's CFO for 13 years.
read nowInContext teams with Intel on virtual reality strategy
October 24, 2016
InContext Solutions is partnering with Intel in a quest to create new virtual reality products for the retail environment.
read nowApple store revamp is all about boosting customer friendliness
October 24, 2016
Apple's new retail location in Indianapolis boasts a bigger footprint and reflects the retailer's revamped store design focused on being more customer friendly.
read nowNordstrom launches 'reserve & try on' customer service option
October 21, 2016
Nordstrom is debuting an omnichannel effort that lets Washington state shoppers choose an item online, via a reservation, before hitting the retail location to…
read nowAmazon hiring 120K temps for holiday rush
October 21, 2016
Ecommerce giant, Amazon, is hiring 120,000 workers for seasonal roles this holiday season across 27 states, for fulfillment and sorting centers as well as…
read nowNot every retailer is closing on turkey day
October 20, 2016
Mall operator, General Growth Properties, isn't jumping on the bandwagon to close on Thanksgiving, and its CEO will be working the holiday at a New Jersey mall…
read nowNordstrom pilots omnichannel customer strategy
October 20, 2016
Nordstrom is debuting an omnichannel effort that lets Washington-based shoppers choose an item online and then try in their local sore.
read nowSears aims to grab the price-conscious holiday shopper
October 19, 2016
As the holiday sales season nears, Sears is making a move to draw bargain-hunting customers with a new guarantee initiative.
read nowJCPenney puts greeters in place in pilot customer service move
October 18, 2016
Taking a page from Wal-Mart's customer service playbook, JC Penney is reportedly placing greeters at store entrances.
read nowMidwest C-store chain taps loyalty platform to boost customer relations
October 17, 2016
Break Time, a convenience store chain in Missouri and Arkansas, is launching a new Paytronix-powered MyTime Rewards program to boost its brand and customer…
read nowAmazon eyes going the convenience store route
October 13, 2016
While it’s already driving an online grocery initiative ahead, Amazon now wants to reach consumers who stop at the local convenience store and planning to…
read nowWendy Jones heading up eBay’s global customer service
October 12, 2016
The online bidding platform eBay is promoting a 13-year company veteran to head up its global customer service operations.
read nowStudy: Mobile shopping and purchasing have become the norm worldwide
October 11, 2016
Mobile shopping and purchasing have become the norm across the globe as 75 percent of smartphone and tablet users said they have purchased a product or service…
read nowKibo buys a cloud personalization platform
October 5, 2016
Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…
read nowEx Wal-Mart digital leader takes customer-focused role at Pizza Hut
September 23, 2016
Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
