Customer Service News
Beer, wine may soon hit Amazon Go store shelves
March 1, 2017
Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.
read nowAmazon expands food delivery service
February 28, 2017
Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…
read nowStudy: Customer service supplants sales as job No. 1 in retail banking
February 24, 2017
Boosting sales results is no longer job one for North American banks. These financial institutions now believe cultivating customer relationships is their top…
read nowUnisys rises to omnichannel banking challenge with Elevate
February 24, 2017
Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…
read nowIgnoring personalization can cost a retailer, reveals survey
February 23, 2017
Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…
read nowResearch: More big companies are gungho on CX
February 22, 2017
A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…
read nowNewegg expanding into China, 19 other countries
February 20, 2017
Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year.
read nowSurvey: Big opportunity for retailers embracing chatbot technology
February 17, 2017
Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.
read nowNordstrom most popular retailer, reveals survey
February 14, 2017
Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…
read nowConsumers experience anxiety when it comes to e-commerce
February 13, 2017
Consumers don't have much confidence when it comes to e-commerce retailers delivering the right product on the expected date.
read nowReport: Simple is a winning retail strategy
February 10, 2017
The more simple the better and simplicity will drive more revenue, reveals the seventh annual Global Brand Simplicity Index from Siegel+Gale.
read nowFedEx taps Walgreens for package distribution
February 10, 2017
FedEx and Walgreens are piloting a new package distribution strategy involving 8,000 Walgreens locations.
read nowWatch out, Amazon: Wal-Mart enhances shipping options
February 7, 2017
Wal-Mart is "moving at the speed of a startup," according to its CEO, by launching free two-day shipping without any membership fee involved.
read nowBroken promises more damaging than brands realize, reveals study
February 7, 2017
Breaking a promise to a customer or consumer has a bigger negative impact than most retails realize, according to a new InMoment study on how emotions drive…
read nowDirty Lemon taps text as direct sales channel
January 31, 2017
A wellness beverage retailer is selling product direct to consumers via text messaging — a channel it claims also makes for a personal retailer-consumer…
read nowHP debuts new tools to help retailers boost customer experience
January 26, 2017
HP is debuting its HP Elite x3 Mobile Retail Solution and the HP MX12 Retail Solution, both aimed at helping retailers improve the customer experience and…
read nowNeiman Marcus launches voice-controlled wearables for better communication
January 26, 2017
Neiman Marcus Last Call Stores are deploying voice-controlled wearables to help spur better communication within its luxury fashion retail operation.
read nowDisney Magicband-style experience coming to Carnival cruises
January 10, 2017
Princess Cruises, a global cruise line and tour company, announced last week at CES in Las Vegas that it will be the first Carnival Corp. brand to feature the…
read nowAmazon makes meal reordering easier than ever
January 6, 2017
Amazon Prime members can now voice-order restaurant orders via Amazon Restaurants on Alexa-enabled devices, including Amazon's Echo and Dot. Customers can…
read nowShoppers are loving mobile messaging apps, claims new study
January 5, 2017
Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more…
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