Customer Service News
Retail report reveals the more delivery options, the better for retailers
May 12, 2016
Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…
read nowNorthwest Bank takes honors in customer satisfaction among retail banks
May 11, 2016
Northwest Bank attained the highest customer satisfaction among retail bankers in the Mid-Atlantic region, according to a new J.D. Power report.
read nowLowe's deploys new customer service
May 10, 2016
Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.
read nowEuropean airport retailers redesigning to drive shopper interest and activity
May 10, 2016
Retailers in Europe airports are redesigning and deploying services to drive shopper interest and activity.
read nowDiscover taps FIME for terminal certification
May 4, 2016
Discover is engaging payment consultancy FIME to provide approval services for terminal end-to-end certification of its Discover Network and Diners Club…
read nowSears Canada reinvention brings leadership, IT overhaul
May 2, 2016
Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…
read nowAmazon expands university pickup strategy
April 29, 2016
University of Connecticut students and faculty now have their own Amazon pickup location, the first in the state.
read nowFoxtel hires on new customer service, retail leader
April 28, 2016
Mark Buckman, former managing director at Telstra and Commonwealth Bank CMO, has been tapped as Foxtel's new leader for customer and retail strategy.
read nowAmazon expands Prime Now restaurant delivery
April 27, 2016
San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.
read nowWal-Mart teams with ChannelAdvisor to expand product portfolio
April 14, 2016
The partnership should make it easier for retailers to put products on the mega retailer's website.
read nowAmazon extends free same-day delivery to new metro locations
April 11, 2016
Amazon’s Prime membership feature of free same-day delivery is now an option for members in 11 new metro sites.
read nowDigital divide in the digital supply chain environment
April 11, 2016
Consumers are expecting better service when it comes to product inventory, yet a new study reveals that most retailers aren't up to speed.
read nowIdea boards at Wayfair getting lots of consumer love
April 8, 2016
Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.
read nowIKEA advances expansion strategy in Canada
April 8, 2016
IKEA's latest distribution center has opened in Mississauga, Ontario.
read nowKroger expands online ordering, pickup service into major markets
April 7, 2016
Consumer embracement of the ClickList service is prompting Kroger to expand the service.
read nowKansas home, again, for Amazon's newest fulfillment center
March 28, 2016
Kansas now home to two Amazon fulfillment center locations.
read nowFacebook, email top customer service channels in U.K.
March 21, 2016
A new study regarding retail customer service response reveals Facebook and email are besting Twitter in the U.K. when it comes to providing consumers with…
read nowWhole Foods' ambitious delivery service in play
March 16, 2016
Whole Foods hopes to double stores offering Instacart delivery service.
read nowDon’t miss: Free webinar offers holiday sales season tips, advice, strategy insight
March 15, 2016
A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.
read nowSprint embarking on nationwide sprint to open new stores
March 10, 2016
The telecom player, striving to move ahead in the ultra-competitive market, is working with a partner to expand store locations.
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