Customer Service News
OpinionLab adds auto-translate feature to VOC platform
February 1, 2011
OpinionLab, developer of voice-of-customer (VOC) listening technologies, has unveiled a major enhancement to its feedback-translation tool, enabling companies…
read nowShopatron adds new features to e-commerce suite
January 12, 2011
Shopatron has unveiled Shopatron 3.0, promising an upgraded customer experience that will lead to increased sales. This announcement comes after months of…
read nowRetaligent intros Charisma 1:1 clienteling and loyalty solution
January 9, 2011
Retail software company Retaligent Solutions Inc. recently announced its new retail-specific Customer Relationship Management (CRM) solution, Charisma 1:1.
read nowSurvey: Shipment tracking, live chat most desired e-commerce features
January 3, 2011
Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…
read nowEmpathica launches mobile reporting solution for multi-unit retailers
November 18, 2010
Empathica Inc., a provider of customer experience management (CEM) solutions to more than 200 of the world’s most respected brands, has announced the launch of…
read nowExecs from Macy's, Brooks Brothers, Disney, HSN headline NRF's 100th Annual Convention
November 1, 2010
When the National Retail Federation's 100th Annual Convention arrives in New York in January, 100 years of history will come along with it, as well as some of…
read nowTarget launches new services for electronics buyers
August 24, 2010
Target has announced three new consumer electronics services that will provide guests with an enhanced shopping experience both in-store and at home …
read nowChrysalis Software launches outbound notification service for contact centers
August 16, 2010
Chrysalis Software Inc., a provider of contact center professional services and products, has introduced a cloud or premises-based multimedia information…
read nowRadiant rolls out real-time retail reporting tool
June 22, 2010
Radiant Systems Inc. has announced that it has launched CounterPoint SmartAlerts, a powerful new tool within its CounterPoint retail product suite that helps…
read nowSears launches online platform for Blue Crew
June 15, 2010
Sears is taking its Blue Crew, "the trusted experts at Sears who help in-store customers get exactly what they need," onto the Internet.According to a press…
read nowRetail Doc to lead interactive session at Retail Customer Experience Executive Summit
May 16, 2010
Bob Phibbs, retail training guru and author of "The Retail Doctor's Guide to Growing Your Business," will lead an interactive session on the first full morning…
read nowSword Ciboodle identifies the 'Customer Engagement Continuum'
May 12, 2010
Sword Ciboodle, a provider of customer-oriented business software and services, today announced three new product modules in response to a new marketplace…
read nowOnline retailers refining delivery options
May 10, 2010
According to SupplyChainStandard.com, a survey by multichannel logistics operator iForce indicates that online retailers are refining their delivery options…
read nowNCR showcasing new era c-tailing solutions at FMI 2010
May 10, 2010
NCR Corp. will demonstrate its converged retailing — c-tailing — solutions for multichannel retailers in booth #1952 at FMI 2010, the largest food industry…
read nowAccenture study says high-tech companies need to improve the consumer experience
May 9, 2010
Accenture today announced that new research it has done shows that communications and high-tech companies — many of which are falling short in their customer…
read nowDisney Institute to keynote Retail Customer Experience Executive Summit
April 27, 2010
Disney Institute has been named the principal keynote for the inaugural Retail Customer Experience Executive Summit, August 1-3 in Chicago.Speakers from the…
read nowStudy: Women buying more online in response to poor customer service
April 4, 2010
A recent survey by VibrantNation.com, an online community for women over 50, reveals that Baby Boomer women are shifting their clothing purchases online…
read nowViewpoints, ForeSee partner for online customer satisfaction measurement
February 16, 2010
ForeSee Results and Viewpoints Network have announced they will be joining forces to provide Viewpoints.com and Viewpoints Technology Platform (VTP) clients…
read nowStudy: Consumers desire better 'touch and feel' shopping experience
February 16, 2010
Three out of four consumers still want to visit a physical retail store when buying a communications product or service, but they are not very satisfied with…
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