Customer Service News
NRF survey: Amazon is tops in customer service
January 18, 2012
Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,37…
read nowGUESS deploying iPads to better serve shoppers
January 5, 2012
GUESS Inc. is using iPads to put its products in front of shoppers by implementing the VeriFone GlobalBay iPad Retailing solution inside a dozen stores in the…
read nowBest Buy CEO, FCC chairman among speakers at CES
January 3, 2012
Best Buy CEO Brian Dunn will discuss the state of the retail industry Jan. 11 at the Consumer Electronics Association's 2012 International CES in the Las Vegas…
read nowOnline retailers must provide better service
January 3, 2012
Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…
read nowSurvey announces 10 worst online retailers
January 2, 2012
Is it brand perception or actual high-quality service that gives online retailers their reputations? That's a question that 24/7 Wall St. set out to find by…
read nowSears CEO: Technology key to revitalizing company
January 2, 2012
Sears' chief executive officer, Lou D'Ambrosio, plans to turn around his company's performance by implementing technology and spending more money on stores…
read nowTeamwork Retail using iPads to manage stores
December 29, 2011
Employees in Teamwork Retail stores are using iPads to ring up purchases and look up product info on the retail floor,
read nowIf only Ocean Marketing had been versed in bilateral customer service
December 29, 2011
The Ocean Marketing public relations nightmare that played out in the blogosphere last week never had to happen. Providing good customer service is retail 101…
read now3 things shoppers care more about than price
December 28, 2011
American consumers were less concerned with costs during the 2011 holiday shopping season than last year, according to the Foresee E-Retail Satisfaction Index…
read nowGeo-fencing makes targeted text offers possible
December 4, 2011
Consumers who visit any of the 27 open-air malls owned by DDR, a commercial real estate company, can receive text messages offering deals from the retailers in…
read nowApple employees: We know where you are
November 28, 2011
Apple employees in Palo Alto, Calif., know the location of all their customers, thanks to a new technology the company is using to help speed purchases.
read nowPoll: Retailers to lose customers if shelves aren't full
November 21, 2011
Nearly 70 percent of U.S. adults would avoid shopping at a retail store if they encountered empty shelves, according to a nationwide survey commissioned by…
read nowToys "R" Us intros new mobile solutions
November 21, 2011
Toys"R"Us shoppers have more ways to stock up on gifts this holiday season. In addition to updates made to store's iPhone and Android apps, Toys R Us has…
read nowSurvey names top 10 retailers for customer service
November 20, 2011
Whether it's an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of…
read nowAT&T testing new store concept in Chicago
November 16, 2011
AT&T, with 2,300 stores, is one of the country's largest retailers, but now it's on a mission to be the best when it comes to customer service.
read nowStore employees balk at early Black Friday openings
November 15, 2011
Black Friday is quickly approaching as major retailers kick of the holiday shopping season earlier each year, hoping to be the first stop for Thanksgiving…
read nowSurvey: Kohl's is America's favorite fashion retailer
November 7, 2011
Kohl's is the nation's favorite fashion retail chain, according to an annual consumer survey conducted by Market Force Information, a provider of customer…
read nowStudy: Annoying music drives customers away
November 3, 2011
Half of Britain's shoppers have left a store because they were annoyed by the music, according to a study by Immedia Plc, a company that develops music…
read nowBest Buy announces its plans for 2011 holiday season
September 27, 2011
Best Buy has launched its holiday season by announcing a collection of offers that delivers what people say they want most from a retailer: competitively…
read nowConsumer grocery store survey reveals satisfaction and brand preferences by geography
September 14, 2011
Empathica Inc., a provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, announced that its Consumer Insights…
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