Customer Service News
New supermarket chain in Dubai uses Oracle Retail Solution
April 25, 2011
Zawya, Dubai's newest supermarket and convenience-store chain, has implemented Oracle Applications to support its growing business in the United Arab Emirates.
read nowShopatron receives A+ rating with BBB
April 20, 2011
Shopatron Inc., a technology company that provides eCommerce solutions to branded manufacturers and retailers of consumer goods products, recently announced…
read nowWebinar discusses integration of contact center, social and web interactions
April 6, 2011
According to a recent Harris Research poll, 85 percent of consumers said they would be willing to pay anywhere from 5 to 25 percent more than regular price if…
read nowSears Holdings Corp. expands partnership with Creative Channel Services
April 4, 2011
Creative Channel Services (CCS), a retail marketing agency, has announced that it will expand its partnership with Sears Holdings Corp. by providing the…
read nowBest Buy, TiVo, Walgreens affected by weekend hackers
April 3, 2011
According to The Los Angeles Times, Best Buy Co., TiVo Inc. and Walgreen Co. have reported security breaches, joining Kroger Co. and JPMorgan Chase &…
read nowRetail executive summit announces keynotes, Twins/Red Sox outing
March 28, 2011
LOUISVILLE, Ky. — The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by…
read nowNetflix offers apology and refund for outage
March 24, 2011
According to DigitalTrends.com, Netflix offered an account credit to its customers for an outage on its website that lasted more than an hour on Tuesday…
read nowHome Depot announces barcode program for smartphones
March 23, 2011
According to TechNewsDaily.com, Home Depot announced its first mobile barcode program, which allows customers to take a picture of a 2-D barcode, known as a QR…
read nowSunrise MarketPlace launches redesigned website
March 23, 2011
Sunrise MarketPlace, a Citrus Heights, Calif., retail and business district, has partnered with Mallfinder, a developer and provider of integrated marketing…
read nowAcqueon launches new multichannel outbound notification software application
March 22, 2011
Acqueon Technologies Inc., a product specialist in Customer Interaction Management (CIM), announced its new communications and notifications management…
read nowPrice Chopper to implement IBM data-warehouse platform
March 22, 2011
IBM today announced that Price Chopper, a Golub Corp. company and one of the largest supermarket and pharmacy chains in the Northeast region, will implement…
read nowNCR unveils first hybrid laser and imaging bi-optic scanner
March 16, 2011
NCR Corp., a global technology company offering assisted- and self-service solutions, recently announced that it is launching the world’s first hybrid laser…
read nowAdidas opens women-only concept store in Korea
March 14, 2011
According to Fibre2Fashion.com, Adidas has opened its first women-specific retail store in Korea, which focuses on customer service for a more personalized and…
read nowWalmart launching Pick Up Today service this month
March 10, 2011
Walmart has announced plans to expand its U.S. multichannel platform by launching "Pick Up Today" later this month. The service allows customers to purchase…
read nowRetailers using iPads to enhance shopping experience
March 8, 2011
According to InsideRetailing.com, more retailers are expected to begin incorporating Apple’s iPad into store operations. The shift seems to be retailers…
read nowBest Buy jumping on the free-delivery bandwagon
March 1, 2011
Best Buy Co. Inc. is now offering free delivery, haul-away service and no-interest financing on all its home appliance purchases, the company said on its…
read nowDigby brings In-Store Mobile Module to retailers
February 23, 2011
Digby, provider of mobile commerce for top retail brands, announced today the launch of the Digby In-store Mobile Module, a new feature that enables retailers…
read nowAmazon offering unlimited instant streaming to Prime members
February 22, 2011
According to WSJ.com Market Watch, Amazon announced yesterday that it is now offering unlimited instant video-streaming of movies and TV shows at no additional…
read nowMICROS-Retail announces XBR and Balance Sales Audit versions 7.0
February 21, 2011
MICROS-Retail, a division of MICROS Systems, Inc. and provider of retail technology, announced the release of XBR Loss Prevention and Store Analytics version…
read nowSurvey shows majority of shoppers motivated by brand loyalty
February 21, 2011
CrossView, a provider of cross-channel commerce solutions, recently released a survey showing that more than half of 177 shoppers surveyed are motivated by…
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