Customer Service News
Infogain service enables low-risk transition to cloud-based customer support
September 12, 2011
Infogain Corporation has announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a…
read nowLowe's putting iPhones in the hands of 42,000 store associates
September 11, 2011
Bloomberg reports that Lowe's is reacting to Home Depot's move last year which put Motorola mobile devices in its employees' hands – by handing out iPhones to…
read nowCanada Post capturing customer experience data at 40 post offices
August 16, 2011
OpinionLab, provider of voice-of-customer (VOC) listening technologies, has announced an expanded relationship with Canada Post. In addition to collecting…
read nowFacing extinction, video stores reinvent themselves
July 31, 2011
An article in the New York Times takes a look at the "few scrappy Davids" that are clinging to their video stores, staring down the goliaths that are redbox…
read nowMercedes Dealers get top marks for retail experience
July 10, 2011
According to a report in MediaPost.com, Mercedes dealers received the highest satisfaction index rating for the third year in a row in the Pied Piper Prospect…
read nowCustom men's fashion meets the house call
July 4, 2011
A story in the Centre Daily Times from State College, Penn. highlights the growth of J. Hilburn, a men’s clothier that specializes in bespoke shirts and…
read nowStudy: UK online customer service needs improving
June 20, 2011
A new report from Eptica, a UK-based provider of customer interaction management software, surveyed the online customer service practices of 100 leading UK…
read nowFurstPerson launches Web-based retail-hiring solution
June 12, 2011
FurstPerson Inc., a provider of on-demand, pre-employment assessments and talent management solutions for customer contact organizations, today introduced an…
read nowWalmart MoneyCenter kiosks should have retailers, banks shaking in their boots
June 12, 2011
According to Bank Investment Consultant.com, Wal-Mart Stores Inc. recently announced that it will be rolling out automated kiosk-based versions of its…
read nowFashion retailer Donna Karan chooses QuickAssortment to create options for client preferences
June 9, 2011
The Donna Karan Company, the international fashion retailer, is implementing a new merchandise, store and assortment planning software solution.
read nowSaks Fifth Avenue to accelerate customer-centric transformation
June 8, 2011
Luxury retailer Saks Fifth Avenue has appointed 5one, a global retail consultancy, to assist in the on-going transformation of Saks to a more customer-centric…
read nowKroger offers $1 per gallon fuel discount to loyal shoppers
May 30, 2011
According to the Lancaster Eagle Gazette, the Kroger Co. is expanding its fuel discount program, in which regular shoppers can get up to a $1-per-gallon…
read nowPublix closes Little Clinics
May 18, 2011
According to the Orlando Sentinel, Publix Super Markets is closing down its in-store Little Clinics.
read nowKendon Trailers partners with Shopatron to offer consumers eCommerce platform
May 18, 2011
Kendon Trailers, an Anaheim, Calif.-based manufacturer of fold-up motorcycle trailers and lifts, has partnered with Shopatron, an eCommerce solutions company…
read nowConsumers rank social networks better than online businesses for ability to protect personal information
May 12, 2011
ThreatMetrix, a provider of cloud-based fraud prevention solutions that do not require personally identifiable information (PII), has announced that a joint…
read nowPublix changes coupon policy
May 12, 2011
According to the Sun-Sentinel, Publix Super Markets Inc. is changing its coupon policy, placing restrictions on which ones it will accept.
read nowColes pilots online ordering, pick-up service
May 9, 2011
According to Business Spectator, Australian supermarket chain Coles is expanding its online retail shopping platform to include "Click & Connect," which…
read nowOnline grocer utilizes BI to deliver customer service promise
May 4, 2011
According to STORES.com, FreshDirect, a New York-based online grocery delivery company, uses business intelligence (BI) strategies and technologies to help it…
read nowRhodes, Shopatron offer online store
April 28, 2011
Rhodes Music Corporation has announced its online store, www.rhodespiano.com, which relies on Shopatron’s retail-integrated eCommerce system. The online store…
read nowWal-Mart tests online food purchasing service in California
April 25, 2011
According to the New York Times, the "Walmart To Go" test allows customers to order grocery items online and have them delivered to their homes via…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
