We love Amazon, but we hate Amazon

February 7, 2020

It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…

Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery

January 31, 2020

Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…

Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery

by David Jones — Editor, Networld Media Group

January 30, 2020

Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…

Overcoming "growing pain" barriers in the platform economy

by Lori Torres — CEO, You know!

Lori A. Torres, founder and CEO of Parcel Pending, believes solution-oriented retailers and entrepreneurs must innovate to address barriers within the delivery…

Instacart debuts grocer-focused ordering, delivery, pickup option

January 27, 2020

Instacart is launching Instacart Meals, an order/delivery/pickup program for the grocery industry.

Meridian teams with HP on countertop kiosk, automated smart locker

January 23, 2020

Meridian recently introduced two solutions in collaboration with HP Inc., including a touchscreen countertop kiosk and an automated smart locker.

Elo announces POS, self-service, BOPIS additions

January 23, 2020

Elo, a provider of interactive retail solutions, announced additions to its lineup of point-of-sale, self-service, BOPIS and in-store fulfillment solutions…

Crowdsourcing, drones and why I'll never buy a Bugatti

by Marc Gorlin — Founder and CEO, Roadie

Marc Gorlin, founder and CEO of Roadie, examines the role of delivery in retail success and how and where drones, self-driving robots and crowdsourcing come…

Amazon expands delivery options with bike brigade

December 17, 2019

In the esclating battle to provide consumers with even faster delivery options, Amazon is teaming up with UPS and DHL to put bike delivery into play in New…

Amazon expands free 1-day delivery on items

November 27, 2019

Amazon Prime members will get free one-day delivery on more than 10 million items this holiday season. The news comes on the heels of Amazon eliminating…

Walmart's Jet.com ending food delivery in NYC

November 26, 2019

Walmart's e-commerce unit Jet.com is closing its New York City fresh grocery delivery business after launching the service about a year ago, resulting in the…

Cybera teams with Apex Supply Chain Technologies on retail digital transformation

November 25, 2019

Cybera, a cloud-based managed application network and security services company, is partnering with Apex Supply Chain Technologies, a provider of self-serve…

Shipping speed big consumer focus

November 22, 2019

Consumers not only want free shipping, they're expecting faster shipping than ever — especially during the holiday season. That's a prime finding from the…

Amazon launches thousands of free package pickup sites

November 14, 2019

Amazon is expanding its Counter, a network of staffed package pickup locations within partner stores. It is adding thousands of sites, according to a press…

Walmart taps Siri voice ordering for grocery pickup, delivery

November 13, 2019

Amazon prepping Amazon grocery brand store

November 11, 2019

Amazon is getting ready to open a branded grocery store in Woodland Hills, California, with a 2020 debut date.

Delivery the prime competitive weapon in retail grocery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…

Walmart kicks off in-home grocery delivery starting today

October 16, 2019

Walmart will not only deliver your groceries but its InHome delivery service will make sure the goodies get into a fridge as well — whether in a home or a…

UPS gets green light on package delivery drone fleet

October 7, 2019

The United Parcel Service has gotten full federal government approval to run a package delivery drone fleet.

Customer experience is not confined to the retail store

Rory O’Connor, CEO/founder, Scurri, takes a look at delivery trends and insights that enhance the customer experience.