Walmart's Jet.com ending food delivery in NYC

November 26, 2019

Walmart's e-commerce unit Jet.com is closing its New York City fresh grocery delivery business after launching the service about a year ago, resulting in the…

Cybera teams with Apex Supply Chain Technologies on retail digital transformation

November 25, 2019

Cybera, a cloud-based managed application network and security services company, is partnering with Apex Supply Chain Technologies, a provider of self-serve…

Shipping speed big consumer focus

November 22, 2019

Consumers not only want free shipping, they're expecting faster shipping than ever — especially during the holiday season. That's a prime finding from the…

Amazon launches thousands of free package pickup sites

November 14, 2019

Amazon is expanding its Counter, a network of staffed package pickup locations within partner stores. It is adding thousands of sites, according to a press…

Walmart taps Siri voice ordering for grocery pickup, delivery

November 13, 2019

Amazon prepping Amazon grocery brand store

November 11, 2019

Amazon is getting ready to open a branded grocery store in Woodland Hills, California, with a 2020 debut date.

Delivery the prime competitive weapon in retail grocery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…

Walmart kicks off in-home grocery delivery starting today

October 16, 2019

Walmart will not only deliver your groceries but its InHome delivery service will make sure the goodies get into a fridge as well — whether in a home or a…

UPS gets green light on package delivery drone fleet

October 7, 2019

The United Parcel Service has gotten full federal government approval to run a package delivery drone fleet.

Customer experience is not confined to the retail store

Rory O’Connor, CEO/founder, Scurri, takes a look at delivery trends and insights that enhance the customer experience.

Walmart launching unlimited grocery delivery

September 16, 2019

Walmart Inc. plans to roll out its membership-based Delivery Unlimited grocery service to 1,400 stores nationwide starting this fall. 

How To: Delivering a superior subscription commerce experience

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at SnapFulfil, explains why retailers must ensure they deliver the ultimate end-to-end experience to drive sales and meet…

A deep dive into the click and collect concept

Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.

Signage, employee presence key aspects to in-store pickup experience

September 12, 2019

When it comes to a successful and rewarding buy-on-line, pick-up-in-store experience key elements include adequate and clear store signage along with store…

What consumers want: fast help, flexible delivery

August 26, 2019

The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…

Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix

August 23, 2019

Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.

CVS expands membership program

August 21, 2019

Drugstore powerhouse, CVS, is expanding its CarePass membership nationwide.

Amazon Treasure Truck expands route to three more cities

August 21, 2019

Amazon's Treasure Truck, which offers daily unique sale items and experiential customer-focused events, is now on the road in Charlotte, North Carolina, as…

Survey: Consumers like BOPIS, mobile browsing, AI

August 5, 2019

A good majority of shoppers who are Amazon Prime members are likely to shop in-store every week, enjoy buying online and picking up in the store, and prefer…

Walmart, Ford partnering to explore autonomous car delivery

July 30, 2019

On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.