eBay 'cries uncle,' returns to its roots

March 17, 2009

Compete: At Web giant eBay, it's out with the new and in with the old both in terms of corporate strategy and product mix. After trying in vain to remake…

ShopYourWay merges Sears, Kmart multichannel experiences

March 15, 2009

HOFFMAN ESTATES, Ill. — Sears Holdings Corp. announced the unification of its multichannel services under an initiative dubbed ShopYourWay. Both Sears and…

Zappos urges customers to upload videos of themselves

March 11, 2009

TechCrunch: Online footware and apparel retailer Zappos.com is partnering with video hosting and sharing platform Magnify.net to launch a "BoxBreak" campaign…

Jeweler lets shoppers share their personal stories online

March 9, 2009

AUSTIN, Texas — Bazaarvoice, provider of hosted social commerce applications, today announced that Zale Corp., a leading specialty retailer of fine jewelry in…

iCongo version 8 adds dynamic catalog creation, enhanced merchandising

March 4, 2009

MONTREAL — iCongo, provider of e-commerce and cross-channel systems, today announced a set of new features to its retail e-commerce and cross-channel system.

Store closings spell big opportunities for the survivors

March 4, 2009

The Associated Press: Retailers left standing amid the carcasses of their competitors are going after orphaned customers. They're using aggressive mailers…

7 Billion People unveils Web personalization software at DEMO 2009

March 2, 2009

PALM DESERT, Calif. — 7 Billion People Inc., a provider of Web personalization software, has announced at DEMO 2009 the availability of WebLegend, a software…

Order online, pickup in-store boosts sales

March 1, 2009

Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…

Research: Mobile retail apps have massive growth potential

A new survey reveals that while most online shoppers have mobile phones, only a fraction have used them while shopping.

Study shows e-mail campaigns drive offline shopping behavior

February 22, 2009

DALLAS — The receipt of permission-based e-mail makes shoppers more likely to do business with a retailer, in addition to generating a more favorable opinion…

More retailers putting print catalogs online

February 18, 2009

SAN JOSE, Calif. — Adobe Systems Inc. today published results of its annual Adobe Scene7 survey detailing how Web commerce businesses are building out their…

Jewelry.com relaunches with broader scope

February 17, 2009

National Jeweler: Jewelry.com has relaunched to feature an expanded retailer directory that covers multichannel national and regional fine-jewelry stores in…

Five ways retailers can use Microsoft Tag today

by James Bickers — Editor, Networld Alliance

Redmond's new mobile barcode app offers some incredible flexibility for creative marketing — and it is available and ready to use right now.

Companies waking up to customer experience

February 12, 2009

vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…

PROFILE: When the shoe fits

February 12, 2009

Zappos CEO continues tradition of unparalleled customer service

Retail architect: Meet the new consumer

February 10, 2009

Jeffrey Hutchison, The Huffington Post: The current financial crisis has ushered in a new retail era which spells the end of shopping as we have known it…

Opinion: Data hurdles to a great multi-channel experience

February 10, 2009

On Windows: The impact poor quality product information has on customer experience is often overlooked. The reasons for this are complex. Fixing the data is…

Globalshop 2009: The changing face of in-store marketing

by James Bickers — Editor, Networld Alliance

Next month's event will focus heavily on new trends in fixtures, screens and the store as media marketplace.

Six commandments for retailers to survive

The former executive vice president of Men's Wearhouse shares wisdom needed to make it through the coming months.

Wegmans upgrades online shopping list functionality

February 4, 2009

Progressive Grocer: Wegmans.com now enables users to make shopping lists that help them spot savings, check prices before going to the store, remember…