Nielsen survey: Most people trust online product reviews

by James Bickers — Editor, Networld Alliance

July 8, 2009

Notable exceptions notwithstanding — Tuscan Whole Milk, anyone? — it appears that most shoppers trust online product reviews.

Amazon explores private label opportunity

The online giant, like many other retailers, is looking to strike gold with the introduction of a new private label line.

Retailers localizing discounts

July 6, 2009

The Wall Street Journal: Retailers such as Walmart and Home Depot have taken on or expanded some form of "localized markdowns," rather than slash prices the…

HSN transformation a success, so far

July 5, 2009

Multichannel News: It was two years ago this month that HSN CEO Mindy Grossman completed what she hoped would be a transformation of the second-largest home…

Despite economy, largest retailers remain power players

June 30, 2009

WASHINGTON, D.C. — In spite of economic uncertainties, many of the nation's largest retailers held onto their coveted spots at the top of the retail ladder…

Fighting online shopping cart abandonment

While most e-commerce sites measure conversion, many do not take a structured and proactive approach to abandonment.

Supermarkets intensifying online non-food push

June 18, 2009

Retail Week: Supermarkets look likely to steal a further slice of general retailers' sales as both Tesco and Sainsbury's revealed plans to extend their…

E-commerce growth hits all-time low

June 17, 2009

VNUnet: E-commerce growth has slowed to all-time low as shoppers rein in their spending during the recession, according to the IMRG Capgemini e-retail sales…

Red Book reveals latest version of store execution management tool

June 16, 2009

ENGLEWOOD, Colo. — Red Book Solutions today revealed the latest version of Source-2-Source, a solution focused solely on store-level task completion. Paired…

Culinary retailer spices up customer experience with Pluris

June 15, 2009

FRAMINGHAM, Mass. — Pluris Marketing, a provider of marketing solutions, has announced that Sur La Table has chosen Pluris to develop its next-generation…

MarketLive unveils next-gen marketing, merchandising suite

June 14, 2009

BOSTON — MarketLive Inc., an e-commerce platform and services provider for mid-sized specialty retailers, has unveiled the MarketLive Intelligent Marketing and…

Sears, AOL launch 'good news' site

June 11, 2009

HOFFMAN ESTATES, Ill. — Sears and AOL News today announced their foray into delivering "good news" at a time when Americans need it most, with a new Web site…

Loyalty segmentation needs to extend into the store

When front-line employees are left out of the loyalty process, points programs miss the point.

RetailWire Discussion: Most loyal customers aren't profitable

A recent Harvard Business Journal article suggests that few customers are profitable — and of the ones that are, most are not loyal.

Victoria's Secret launches mobile site

May 31, 2009

Promo: Mobile is considered a highly personal medium, and intimate apparel retailer Victoria's Secret is raising that intimacy bar with the soft launch of a…

Krillion adds video games to local search index

May 31, 2009

MOUNTAIN VIEW, Calif. — Krillion has added video games to its enormous local search index. Krillion's real-time product search technology, which already powers…

Commentary: Online retail over-analyzed, 'stripped of all brand soul'

A brand consultant argues that too much emphasis on search engine optimization has diminished the online shopping experience.

E-tailer pooling customer ratings across multiple sites

May 26, 2009

Retail Week: Appliance e-tailer DRL plans to pool customer ratings and reviews from its own Web sites and white-label sites it runs for other retailers…

Is Amazon considering bricks-and-mortar?

May 26, 2009

Tech Flash: Is e-commerce giant Amazon.com getting into the brick-and-mortar retail business? The online retailer was granted a patent on Tuesday for a…

Eileen Fisher selects Escalate for multi-channel

May 21, 2009

IRVINGTON, N.Y. — Escalate Retail has announced that EILEEN FISHER, a clothing company with 44 retail stores and accounts at all major department stores, has…