E-commerce News & Media
Live chat drives sales, satisfaction — but only when executed honestly
by James Bickers — Editor, Networld Alliance
Web retailers that offer live text-chat assistance can increase conversion and generate word-of-mouth, but poor or dishonest execution can spell disaster.
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Opinion: Loyalty is more than points programs
Building a perfect loyalty program requires a delicate balance between reward and customer effort — and online retailers are leading the way.
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Mother's Day spending dips, but 'moms will understand'
April 15, 2009
WASHINGTON, D.C. — It's not easy having the hardest job in the world, but mom will likely understand the reasoning behind smaller, less expensive gifts for…
read nowNRF: March retail sales disappoint as retailers wrap up first quarter
April 13, 2009
WASHINGTON, D.C. — Several months of stronger-than-expected retail sales provided hope that the industry was poised to bounce back, but March retail sales…
read nowMacy's CEO Terry Lundgren to speak at Shop.org Annual Summit
April 12, 2009
WASHINGTON D.C. — Shop.org announced today the addition of Terry J. Lundgren, chairman, president and chief executive of Macy's Inc., to its list of Annual…
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Loyalty programs and brand loyalty
Branded goods, and stores themselves, need to find new ways to engage and connect with shoppers.
read noweBay testing rewards program
April 1, 2009
Forbes: On Wednesday, San Jose, Calif.-based eBay Inc. launched a "beta" test version of eBay Bucks. It offers participants two percent rewards on certain…
read nowChelsea & Scott upgrades MICROS installation
March 30, 2009
WESTBORO, Mass. — MICROS-Retail, a division of MICROS Systems Inc. and provider of retail technology for the specialty and general merchandise retail industry…
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The psychology of color at retail
Cultural, demographic differences play crucial roles in color design for the retail environment.
read nowMicrosoft, Cactus announce Commerce Server 2009
March 18, 2009
LAS VEGAS — Cactus Commerce announced that its partnership with Microsoft Corp. has resulted in the availability of Microsoft Commerce Server 2009. In August…
read nowThe gap between shipping tech, customer expectation
March 17, 2009
E-Commerce Times: Customers want shippers to provide as much information as possible on demand, and the technology exists to provide it, but shippers have…
read noweBay 'cries uncle,' returns to its roots
March 17, 2009
Compete: At Web giant eBay, it's out with the new and in with the old both in terms of corporate strategy and product mix. After trying in vain to remake…
read nowShopYourWay merges Sears, Kmart multichannel experiences
March 15, 2009
HOFFMAN ESTATES, Ill. — Sears Holdings Corp. announced the unification of its multichannel services under an initiative dubbed ShopYourWay. Both Sears and…
read nowZappos urges customers to upload videos of themselves
March 11, 2009
TechCrunch: Online footware and apparel retailer Zappos.com is partnering with video hosting and sharing platform Magnify.net to launch a "BoxBreak" campaign…
read nowJeweler lets shoppers share their personal stories online
March 9, 2009
AUSTIN, Texas — Bazaarvoice, provider of hosted social commerce applications, today announced that Zale Corp., a leading specialty retailer of fine jewelry in…
read nowiCongo version 8 adds dynamic catalog creation, enhanced merchandising
March 4, 2009
MONTREAL — iCongo, provider of e-commerce and cross-channel systems, today announced a set of new features to its retail e-commerce and cross-channel system.
read nowStore closings spell big opportunities for the survivors
March 4, 2009
The Associated Press: Retailers left standing amid the carcasses of their competitors are going after orphaned customers. They're using aggressive mailers…
read now7 Billion People unveils Web personalization software at DEMO 2009
March 2, 2009
PALM DESERT, Calif. — 7 Billion People Inc., a provider of Web personalization software, has announced at DEMO 2009 the availability of WebLegend, a software…
read nowOrder online, pickup in-store boosts sales
March 1, 2009
Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…
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Research: Mobile retail apps have massive growth potential
A new survey reveals that while most online shoppers have mobile phones, only a fraction have used them while shopping.
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