Systemax wins Circuit City e-commerce business

May 11, 2009

Reuters: Consumer electronics seller Systemax has won a bankruptcy auction for the e-commerce business and intellectual property of Circuit City Stores Inc.…

Study: Satisfaction with online shopping is slipping

May 10, 2009

Marketing Daily: A new study finds that consumers are losing their enthusiasm for Internet shopping, and that customer satisfaction with e-tail is down three…

Report: E-commerce spending to hit $156 billion this year

May 5, 2009

Internet Retailer: Despite the economic downturn, e-commerce sales, including event and movie tickets, will grow about 11 percent to $156.1 billion this year…

Report: Online retailers shifting marketing focus

May 4, 2009

SCOTTSDALE, Ariz. — The economy is forcing online retailers to change their marketing tactics in order to acquire and retain customers, according to findings…

Is price the only 'P' that matters?

Convenience-based value propositions are losing their appeal as people are repricing their free time.

Report: Shopping online is a green activity

April 29, 2009

Zero Strategy: E-retail is better for the environment than travelling to shops to get the same items. IMRG cited a report from the Logistics Research Centre…

Shop.org adds drugstore.com CEO as keynote speaker for annual summit

April 29, 2009

WASHINGTON, D.C. — Shop.org has announced that Dawn Lepore, chief executive and chairman of the board of drugstore.com Inc., will keynote its Annual Summit…

Netflix CEO: Kiosks are our main competition

April 23, 2009

MarketWatch: Netflix Inc. chief executive Reed Hastings said Thursday that the online DVD rental pioneer expects $1 kiosks to be its main competitor by the…

Finding the financial value of the customer

When making customer service decisions, consider the lifetime revenue each customer provides — and their potential for sending referrals.

Live chat drives sales, satisfaction — but only when executed honestly

by James Bickers — Editor, Networld Alliance

Web retailers that offer live text-chat assistance can increase conversion and generate word-of-mouth, but poor or dishonest execution can spell disaster.

Opinion: Loyalty is more than points programs

Building a perfect loyalty program requires a delicate balance between reward and customer effort — and online retailers are leading the way.

Mother's Day spending dips, but 'moms will understand'

April 15, 2009

WASHINGTON, D.C. — It's not easy having the hardest job in the world, but mom will likely understand the reasoning behind smaller, less expensive gifts for…

NRF: March retail sales disappoint as retailers wrap up first quarter

April 13, 2009

WASHINGTON, D.C. — Several months of stronger-than-expected retail sales provided hope that the industry was poised to bounce back, but March retail sales…

Macy's CEO Terry Lundgren to speak at Shop.org Annual Summit

April 12, 2009

WASHINGTON D.C. — Shop.org announced today the addition of Terry J. Lundgren, chairman, president and chief executive of Macy's Inc., to its list of Annual…

Loyalty programs and brand loyalty

Branded goods, and stores themselves, need to find new ways to engage and connect with shoppers.

eBay testing rewards program

April 1, 2009

Forbes: On Wednesday, San Jose, Calif.-based eBay Inc. launched a "beta" test version of eBay Bucks. It offers participants two percent rewards on certain…

Chelsea & Scott upgrades MICROS installation

March 30, 2009

WESTBORO, Mass. — MICROS-Retail, a division of MICROS Systems Inc. and provider of retail technology for the specialty and general merchandise retail industry…

The psychology of color at retail

Cultural, demographic differences play crucial roles in color design for the retail environment.

Microsoft, Cactus announce Commerce Server 2009

March 18, 2009

LAS VEGAS — Cactus Commerce announced that its partnership with Microsoft Corp. has resulted in the availability of Microsoft Commerce Server 2009. In August…

The gap between shipping tech, customer expectation

March 17, 2009

E-Commerce Times: Customers want shippers to provide as much information as possible on demand, and the technology exists to provide it, but shippers have…