E-commerce growth hits all-time low

June 17, 2009

VNUnet: E-commerce growth has slowed to all-time low as shoppers rein in their spending during the recession, according to the IMRG Capgemini e-retail sales…

Red Book reveals latest version of store execution management tool

June 16, 2009

ENGLEWOOD, Colo. — Red Book Solutions today revealed the latest version of Source-2-Source, a solution focused solely on store-level task completion. Paired…

Culinary retailer spices up customer experience with Pluris

June 15, 2009

FRAMINGHAM, Mass. — Pluris Marketing, a provider of marketing solutions, has announced that Sur La Table has chosen Pluris to develop its next-generation…

MarketLive unveils next-gen marketing, merchandising suite

June 14, 2009

BOSTON — MarketLive Inc., an e-commerce platform and services provider for mid-sized specialty retailers, has unveiled the MarketLive Intelligent Marketing and…

Sears, AOL launch 'good news' site

June 11, 2009

HOFFMAN ESTATES, Ill. — Sears and AOL News today announced their foray into delivering "good news" at a time when Americans need it most, with a new Web site…

Loyalty segmentation needs to extend into the store

When front-line employees are left out of the loyalty process, points programs miss the point.

RetailWire Discussion: Most loyal customers aren't profitable

A recent Harvard Business Journal article suggests that few customers are profitable — and of the ones that are, most are not loyal.

Victoria's Secret launches mobile site

May 31, 2009

Promo: Mobile is considered a highly personal medium, and intimate apparel retailer Victoria's Secret is raising that intimacy bar with the soft launch of a…

Krillion adds video games to local search index

May 31, 2009

MOUNTAIN VIEW, Calif. — Krillion has added video games to its enormous local search index. Krillion's real-time product search technology, which already powers…

Commentary: Online retail over-analyzed, 'stripped of all brand soul'

A brand consultant argues that too much emphasis on search engine optimization has diminished the online shopping experience.

E-tailer pooling customer ratings across multiple sites

May 26, 2009

Retail Week: Appliance e-tailer DRL plans to pool customer ratings and reviews from its own Web sites and white-label sites it runs for other retailers…

Is Amazon considering bricks-and-mortar?

May 26, 2009

Tech Flash: Is e-commerce giant Amazon.com getting into the brick-and-mortar retail business? The online retailer was granted a patent on Tuesday for a…

Eileen Fisher selects Escalate for multi-channel

May 21, 2009

IRVINGTON, N.Y. — Escalate Retail has announced that EILEEN FISHER, a clothing company with 44 retail stores and accounts at all major department stores, has…

The Knot enhances wedding registry offerings

May 20, 2009

NEW YORK — The Knot Inc. today announced the acquisition of several registry patents from Felicite.com, as well as the ongoing business of eWish, a Web-based…

Systemax relaunching CircuitCity.com

May 20, 2009

This Week In Consumer Electronics: Systemax plans to relaunch CircuitCity.com within the next two days, according to an announcement on the bankrupt retailer's…

Five viral marketing mistakes to avoid

There's a lot of buzz surrounding viral marketing — but retailers need to make sure to avoid these common missteps.

Netflix takes service outage, turns it into a customer service opportunity

by James Bickers — Editor, Networld Alliance

Quick response and a proactive attitude turn what could have been a negative into a win for the brand.

The financial discipline of customer experience

For the retail CFO, customer experience needs to shift from a "nice to have" to a "must have."

Drugstore.com reports big uptick in online coupon usage

May 13, 2009

BELLEVUE, Wash. — drugstore.com, an online retailer of health, beauty, vision and pharmacy products, is experiencing a dramatic increase, up more than 7…

Kraft mobile site offers recipes, shopping lists

May 13, 2009

ClickZ: Kraft Foods has launched a mobile destination offering access to Kraft recipes "on the go." Last year, Kraft launched an iFood Assistant application…