Commentary: Online retail over-analyzed, 'stripped of all brand soul'

A brand consultant argues that too much emphasis on search engine optimization has diminished the online shopping experience.

E-tailer pooling customer ratings across multiple sites

May 26, 2009

Retail Week: Appliance e-tailer DRL plans to pool customer ratings and reviews from its own Web sites and white-label sites it runs for other retailers…

Is Amazon considering bricks-and-mortar?

May 26, 2009

Tech Flash: Is e-commerce giant Amazon.com getting into the brick-and-mortar retail business? The online retailer was granted a patent on Tuesday for a…

Eileen Fisher selects Escalate for multi-channel

May 21, 2009

IRVINGTON, N.Y. — Escalate Retail has announced that EILEEN FISHER, a clothing company with 44 retail stores and accounts at all major department stores, has…

The Knot enhances wedding registry offerings

May 20, 2009

NEW YORK — The Knot Inc. today announced the acquisition of several registry patents from Felicite.com, as well as the ongoing business of eWish, a Web-based…

Systemax relaunching CircuitCity.com

May 20, 2009

This Week In Consumer Electronics: Systemax plans to relaunch CircuitCity.com within the next two days, according to an announcement on the bankrupt retailer's…

Five viral marketing mistakes to avoid

There's a lot of buzz surrounding viral marketing — but retailers need to make sure to avoid these common missteps.

Netflix takes service outage, turns it into a customer service opportunity

by James Bickers — Editor, Networld Alliance

Quick response and a proactive attitude turn what could have been a negative into a win for the brand.

The financial discipline of customer experience

For the retail CFO, customer experience needs to shift from a "nice to have" to a "must have."

Drugstore.com reports big uptick in online coupon usage

May 13, 2009

BELLEVUE, Wash. — drugstore.com, an online retailer of health, beauty, vision and pharmacy products, is experiencing a dramatic increase, up more than 7…

Kraft mobile site offers recipes, shopping lists

May 13, 2009

ClickZ: Kraft Foods has launched a mobile destination offering access to Kraft recipes "on the go." Last year, Kraft launched an iFood Assistant application…

Systemax wins Circuit City e-commerce business

May 11, 2009

Reuters: Consumer electronics seller Systemax has won a bankruptcy auction for the e-commerce business and intellectual property of Circuit City Stores Inc.…

Study: Satisfaction with online shopping is slipping

May 10, 2009

Marketing Daily: A new study finds that consumers are losing their enthusiasm for Internet shopping, and that customer satisfaction with e-tail is down three…

Report: E-commerce spending to hit $156 billion this year

May 5, 2009

Internet Retailer: Despite the economic downturn, e-commerce sales, including event and movie tickets, will grow about 11 percent to $156.1 billion this year…

Report: Online retailers shifting marketing focus

May 4, 2009

SCOTTSDALE, Ariz. — The economy is forcing online retailers to change their marketing tactics in order to acquire and retain customers, according to findings…

Is price the only 'P' that matters?

Convenience-based value propositions are losing their appeal as people are repricing their free time.

Report: Shopping online is a green activity

April 29, 2009

Zero Strategy: E-retail is better for the environment than travelling to shops to get the same items. IMRG cited a report from the Logistics Research Centre…

Shop.org adds drugstore.com CEO as keynote speaker for annual summit

April 29, 2009

WASHINGTON, D.C. — Shop.org has announced that Dawn Lepore, chief executive and chairman of the board of drugstore.com Inc., will keynote its Annual Summit…

Netflix CEO: Kiosks are our main competition

April 23, 2009

MarketWatch: Netflix Inc. chief executive Reed Hastings said Thursday that the online DVD rental pioneer expects $1 kiosks to be its main competitor by the…

Finding the financial value of the customer

When making customer service decisions, consider the lifetime revenue each customer provides — and their potential for sending referrals.