Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

British shoppers choose bargains over brand loyalty

July 13, 2008

International Herald Tribune: Shoppers are more footloose than ever before with the retailers they use, seeking out bargains in the economic downturn and…

IBM webinar reveals self-service trends

July 13, 2008

LOUISVILLE, Ky. — Employee-facing self-service is on the rise, and more self-service devices will be managed centrally in the next several years.   Those are…

Big-name retail comes to grips with online

July 9, 2008

CNBC: If there's one indisputable truth about retailing on the Internet, it's that the established retail cliques have consistently underestimated how it…

Web shoppers swayed by site design

July 9, 2008

Bluhalo: Some 80 percent of online shoppers are willing to use sites that are well presented and easy to use, according to research by PayPoint.net. A total…

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

In-store Web access drives sales for JCPenney

July 2, 2008

Internet Retailer: It's been nearly two years since J.C. Penney Co. Inc. connected all 35,000 of its point-of-sale systems to the Web, giving associates in…

Understanding the female shopping psyche

July 1, 2008

Belfast Telegraph (U.K.): Dr. Karise Hutchinson, who teaches human resources at the University of Ulster, writes in the Belfast Telegraph of the difficulty…

Online retailers boost sales through IP geotargeting

July 1, 2008

Directions Magazine: It's not enough anymore to just have a good supporting Web site to capture additional retail sales. The Web experience for individuals…

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

soundDNA player gives retailers advanced audio messaging, music capabilities

June 25, 2008

PASADENA, Calif. — DMI Music & Media Networks, formerly Private Label Radio, a provider of out-of-home music and media programming solutions to Fortune…

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

E-tailers tailoring the experience to match user preferences

June 15, 2008

Seattle Times: Online retailers never meant to offer highly customized service when virtual stores were a new concept. But a decade later, it's that…

LivePerson debuts third-generation live-assistance solution

June 8, 2008

NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of…

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Study: Image-heavy emails not getting through

June 5, 2008

Online Media Daily: It's back to the drawing board for marketers, whose image-oriented email campaigns are increasingly being blocked by default and Web mail…

Opinion: Changing the POS security burden

June 4, 2008

SC Magazine: Rosen Sharma, CTO of Solidcore, writes about the need for retailers to always stay a step ahead of thieves in their use of payment technology: