IBM: multi-channel accounts for 20 percent of retail sales

October 5, 2008

Times Herald-Record: IBM announced a survey of nearly 4,300 U.S. and U.K. consumers that shows purchasing decisions are made across multiple retail channels…

Survey: Online shopping should be brisk this holiday

September 30, 2008

SAN FRANCISCO — According to a recent online survey of 200 consumers commissioned by Avail Intelligence, provider of e-commerce optimization software…

PCI standard v1.2 clarifies rules

Latest version is tougher on malware, easier on firewalls.

Research: Physical stores still beat online for product information, experience

September 25, 2008

Internet Retailer: The E-tailing Group's 4th Annual Cross-channel Shopping study compared the experience of finding product information at multi-channel…

Online retailers wrestle with shipping discounts

September 24, 2008

Advertising Age: Retailers counting on online shopping to buoy sales in a tight economy are wrestling with a big problem: free shipping. In the coming…

Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

Hackers 'are picking on the small guys'

by James Bickers — Editor, Networld Alliance

New research into recent card breach incidents may surprise merchants.

Office Depot adds online photo services

September 21, 2008

DELRAY BEACH, Fla. — Office Depot announced the launch of a new digital photo service with digital imaging market leaders Kodak and LifePics, allowing…

STUDY: Online retail tough, but cohesive experience still elusive

September 17, 2008

Investor's Business Daily: A jittery economy doesn't seem to be unnerving the nation's online retailers. But one dark cloud inside the silver lining is the…

Offer employees $2K to quit? It works for Zappos

September 17, 2008

Tech.Blorge: Zappos, the enormous online shoe and accessory retailer on track to top $1 billion in revenue this year, has an unusual strategy to retain the…

SHOP.com adds merchants to its site search

September 16, 2008

LAS VEGAS — SHOP.com, a destination-comparison shopping engine designed for women, has added merchant partners Land of Nod, Perry Ellis, Chiasso and Office…

Online retailers get help with conversions

September 15, 2008

SAN FRANCISCO — Customer reviews and social-merchandising-solutions company PowerReviews and organic search solutions provider YourAmigo have announced a…

Web tools to help reach customers

by Tracy Kitten — Editor, AMC

Retailers use Web tools to localize content and touch a broader audience.

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.

Sephora.com launches 'Ratings & Reviews' online feedback

September 4, 2008

SAN FRANCISCO — Sephora U.S. launched an innovative new "Ratings & Reviews" function from Bazaarvoice for each of the thousands of products sold on…

Web companies dismantling language barriers in online retail

September 2, 2008

Financial Times: Retailers such as Walmart and Home Depot advertise to America's Hispanic consumers on Spanish-language television. Some, such as JC Penney…

The power of virtual shopping

by Tracy Kitten — Editor, AMC

Virtual environments allow retailers to test new store strategies.

Online shopping experience tweaked with analytics software

September 1, 2008

New Brunswick Business Journal: Shoppers who are wary of going online may soon find the experience less daunting. Many retailers are using analytics software…

Gaps closing between consumer multichannel expectations, retailer readiness

August 25, 2008

COLUMBUS, Ohio — Sterling Commerce, an AT&T Inc. company, today released the results of a recent survey that shows that the gaps are closing between…

Shop.org Summit will feature e-commerce 'critic's corner'

August 24, 2008

WASHINGTON — The real Siskel and Roeper may not be present at Shop.org's Annual Summit next month, but their infamous thumbs up/thumbs down rating will still…