LivePerson debuts third-generation live-assistance solution

June 8, 2008

NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of…

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Study: Image-heavy emails not getting through

June 5, 2008

Online Media Daily: It's back to the drawing board for marketers, whose image-oriented email campaigns are increasingly being blocked by default and Web mail…

Opinion: Changing the POS security burden

June 4, 2008

SC Magazine: Rosen Sharma, CTO of Solidcore, writes about the need for retailers to always stay a step ahead of thieves in their use of payment technology:

Convenience boosts online shopping

June 2, 2008

Toy News (U.K.): Online spending by consumers on retail purchases increased by 35 percent to almost $29 billion in 2007, according to Verdicts' report, "UK…

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.

Online shoppers actively seeking alternate payment methods

May 19, 2008

MOUNTAIN VIEW, Calif. — The 2008 Alternative Payments Survey, sponsored by TrialPay, found that 75 percent of online shoppers have used an alternative payment…

Survey: consumers doing more online window-shopping

May 15, 2008

CHICAGO — ShopLocal, provider of multi-channel shopping and marketing services, announced that the ShopLocal Retail Index was up 30 percent for the month of…

Australian retailers slow to adopt e-commerce

May 14, 2008

Australian Broadcasting Corp.: One of the fastest growing sectors of the Australian economy is Internet retailing, which has gone from being worth nothing to…

Sterling Commerce, ChoiceStream partner on personalized merchandising

May 14, 2008

CAMBRIDGE, Mass. — ChoiceStream Inc., a leading personalization service provider, announced that it is partnering with Sterling Commerce, an AT&T Inc.

Retail therapy is not just psychological - it's chemical

May 14, 2008

Wall Street Journal: Research shows that people often get a high from shopping — the brain releases chemicals such as dopamine or serotonin when a person is…

New report details ROI for in-store digital signage

May 11, 2008

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that…

EnQii announces mobile retail media services

May 8, 2008

NEW YORK — EnQii announced a partnership with Ping Mobile, a full-service mobile agency, and LocaModa, a mobile social platform provider. By joining forces…

Report: Two-thirds of retailers lack cross-channel integration

May 7, 2008

BOSTON — Aberdeen, a Harte-Hanks Company, surveyed 220 retail enterprises between February and March 2008 to determine the current state of cross-channel…

Consumers expecting more from online retail

May 6, 2008

Marketing Charts: Consumers cite the web as the fastest-growing retail channel — by a 2-to-1 margin — and are starting to expect more from businesses, such as…

Opinion: proper use of customer data key to multi-channel success

May 1, 2008

Internet Retailer: Brands acknowledge that multi-channel retailing is where the industry's future lies. But many are still struggling to build a true customer…

Shortlist announced for 2008 European Retail Solutions Awards

by James Bickers — Editor, Networld Alliance

April 30, 2008

Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in…

Retailers focus on convenience, self-service to fight online

April 28, 2008

Brand Republic: Retailers are planning to introduce fresh store concepts to counter competition from the Internet by making shopping more convenient. According…

'The year of digital media' for NCR

by Tracy Kitten — Editor, AMC

NCR touted 2008 as the year of change for self-service.

Report: Importance, prevalence of retail technology on the rise

April 24, 2008

Retail Bulletin: Contrary to suggestions that the online channel may soon prevail over bricks and mortar stores, new research commissioned by Visa Europe…