Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

AFS launches interactive private-label promos

August 21, 2008

Progressive Grocer: Western Family, the private-label brand featured at the 400 members of Associated Food Stores, launched a new marketing campaign that uses…

Casual Male launches big-and-tall social networking site

August 18, 2008

DMNews: Multichannel apparel merchant Casual Male Retail Group Inc. has launched BoldXL, a social networking site for young big-and-tall consumers. The niche…

Social media proves important for back-to-school shopping

August 18, 2008

NEW YORK — JupiterResearch has found that an increasing number of retailers are using social media to target teens and young adults during the 200…

New media, new opportunities

August 17, 2008

Blogs, forums, e-mail level the playing field among retailers.

Neighborhood retail making a comeback

August 17, 2008

Springfield Business Journal: During the past 50 years, the commercial development industry has followed rooftop demographics as they moved farther out on the…

Circuit City expands social commerce platform

August 11, 2008

RICHMOND, Va. — Circuit City announced renewed and expanded alliances with ConsumerReports.org, Popular Photography and Sound & Vision magazines and the…

Traditional retailers gain online ground

August 10, 2008

Chicago Tribune: Retailers that operate both brick-and-mortar stores and Web sites accounted for 50 percent of e-commerce sales in the second quarter of 2008…

Expert: Shoppers can't afford to be loyal

August 10, 2008

The Globe and Mail: Shoppers cannot afford to remain loyal, according to retail guru and "true-life sixties-era Mad Man" Don Watt. "They will remain loyal if…

Retailing to the digital native

by James Bickers — Editor, Networld Alliance

A new type of shopper requires a new level of engagement.

Tweens search for products online, get parents to buy them in-store

August 6, 2008

Marketing Daily: According to new data from Performics, including search marketing in the media mix is crucial to snagging the attention and influence of…

VendorNet launches cross-channel inventory tool

August 5, 2008

DELRAY BEACH, Fla. — VendorNet, a supply chain collaboration solutions provider, has announced the availability of its StoreNet Manager, an e-commerce and…

Thirty-six million Americans now print online coupons

August 3, 2008

MOUNTAIN VIEW, Calif. — The number of people turning to the Web for coupons has soared to 36 million in 2008. That's an increase of 10 million people from…

Web merchants stepping up their customer service

August 3, 2008

Internet Retailer: A good call center agent who is courteous, knowledgeable and professional when the pressure is on is hard to find and even harder to keep.

Online stores lean toward tailor-made services

July 27, 2008

San Jose Mercury News: An increasing number of online retailers have distinguished themselves from the pack by giving users a little something extra beyond…

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Nielsen study: Internet key to offline retail

July 22, 2008

NEW YORK — According to Nielsen Online, a service of The Nielsen Company, the Web plays an increasingly integral role in retail for brick and mortar retailers…

Experts: Retail CIOs need to keep spending

July 21, 2008

CIO India: Retail sector CIOs will need to invest in online shopping services throughout the current slow down to meet the demands of consumers both now and…

Shoppers want retailers to show how green they are

July 21, 2008

Boston Business Journal: A retail business may be green and sustainable, but unless those details are clearly communicated to shoppers, the store might not be…

Channel integration still a challenge for most retailers

July 20, 2008

Investor's Business Daily: Circuit City customers have been able to buy something online and pick it up at their closest retail location since the early…