E-commerce News & Media
Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Home Depot taps Walmart service for home delivery option
October 11, 2021
Home Depot is using Walmart delivery service, GoLocal, to deliver customer products.
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Supply chain woes aren’t changing consumer behavior
October 11, 2021
Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.
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As Black Friday loses its luster brands look for new ways to connect with consumers
Paige O'Neill, CMO at Sitecore, maps out how marketers adjust strategies to account for the current retail challenges while positioning themselves for a…
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SkillNet expands its presence in Latin America with a new office in Mexico
by Neeta Shetty — VP, SkillNet Solutions
October 4, 2021
Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.
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Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities
by Holly Draher — National Account Director, Harbor Retail
Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…
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Challenging product search top reason consumers bounce off e-commerce sites
September 30, 2021
Nearly three-quarters of U.S. and U.K. consumers cite difficulty in finding a wanted product as the prime reason they abandon an e-commerce site and more than…
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The Rise of Hyper-Personalized Retail and Changing Consumer Expectations
In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…
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Standing out online: How to create a powerful digital shelf
Maria Chatzidakis, an associate consultant at SGK, offers up five best practices to amplify an effective digital shelf strategy.
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Sears shuttering last traditional store in Illinois
September 27, 2021
Sears will close its last traditional store in Illinois on Nov. 14, though nearly a dozen related brand locations will remain up and running.
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What’s next in retail CX: 3 top takeaways
by Gabe Larsen — VP Growth, Kustomer
Gabe Larsen, VP of growth at Kustomer, shares insight from experts on delivering consultative, personalized experience in the new digital world of retail.
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Kroger taps Instacart for expanded delivery strategy
September 20, 2021
Kroger is teaming up with Instacart to drive its grocery delivery business forward and is debuting a 30-minute or less delivery promise.
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Australian fragrance maker expands online reach
September 17, 2021
The Glasshouse Fragrances, a fragrance maker based in Australia, is expanding its e-commerce channel strategy via two online retailers. The brand is offering…
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Tracking the final mile: Why real-time tracking is important for retail success
by Jay Sackos
Jay Sackos, a vice president at Dolly, shares insight on why efficient tracking is key to successful delivery strategies when it comes to e-commerce.
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Online reviews playing role in purchase decisions
September 15, 2021
More than half, 54%, of U.S. shoppers read online reviews for everything they buy prior to purchase and 30% of male shoppers believe good reviews impact their…
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Walmart ramps up hiring for holiday season
September 14, 2021
Mega retailer Walmart aims to boost its supply chain workforce by 20,000 as it prepares for the holiday shopping season.
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E-commerce at the apartment: Self-service to the rescue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.
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Why retailers can't afford to trust and must always verify
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar spotlights the critical importance of shoring up security within the retail environment and why the mantra needs to be 'never trust…
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Furniture retailer shares insight on driving digital strategy during a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The COVID-19 pandemic hit just as secondhand furniture retailer Cort was getting knee deep into a digital strategy aimed at giving customers greater access…
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Walmart goes local with delivery expansion strategy
August 26, 2021
Walmart is expanding its delivery strategy to become a "last mile" service for local retailers near its locations.
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