Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities

by Holly Draher — National Account Director, Harbor Retail

Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…

Challenging product search top reason consumers bounce off e-commerce sites

September 30, 2021

Nearly three-quarters of U.S. and U.K. consumers cite difficulty in finding a wanted product as the prime reason they abandon an e-commerce site and more than…

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

Standing out online: How to create a powerful digital shelf

by Maria Chatzidakis

Maria Chatzidakis, an associate consultant at SGK, offers up five best practices to amplify an effective digital shelf strategy.

Sears shuttering last traditional store in Illinois

September 27, 2021

Sears will close its last traditional store in Illinois on Nov. 14, though nearly a dozen related brand locations will remain up and running.

What’s next in retail CX: 3 top takeaways

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight from experts on delivering consultative, personalized experience in the new digital world of retail.

Kroger taps Instacart for expanded delivery strategy

September 20, 2021

Kroger is teaming up with Instacart to drive its grocery delivery business forward and is debuting a 30-minute or less delivery promise.

Australian fragrance maker expands online reach

September 17, 2021

The Glasshouse Fragrances, a fragrance maker based in Australia, is expanding its e-commerce channel strategy via two online retailers. The brand is offering…

Tracking the final mile: Why real-time tracking is important for retail success

by Jay Sackos

Jay Sackos, a vice president at Dolly, shares insight on why efficient tracking is key to successful delivery strategies when it comes to e-commerce.

Online reviews playing role in purchase decisions

September 15, 2021

More than half, 54%, of U.S. shoppers read online reviews for everything they buy prior to purchase and 30% of male shoppers believe good reviews impact their…

Walmart ramps up hiring for holiday season

September 14, 2021

Mega retailer Walmart aims to boost its supply chain workforce by 20,000 as it prepares for the holiday shopping season.

E-commerce at the apartment: Self-service to the rescue

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.

Why retailers can't afford to trust and must always verify

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar spotlights the critical importance of shoring up security within the retail environment and why the mantra needs to be 'never trust…

Furniture retailer shares insight on driving digital strategy during a pandemic

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The COVID-19 pandemic hit just as secondhand furniture retailer Cort was getting knee deep into a digital strategy aimed at giving customers greater access…

Walmart goes local with delivery expansion strategy

August 26, 2021

Walmart is expanding its delivery strategy to become a "last mile" service for local retailers near its locations.

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

Back-to-school 2021: Spike in spend, permanent shift in consumer patterns

Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…

Walmart's robust Q2 driven by stimulus spend, economy status

August 18, 2021

Federal stimulus payments, as well as the migration of shoppers back to physical stores, drove robust earnings for Walmart in the second quarter this year.

Consumer demand, tech needs driving big back-to-school spend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…

The dark side of returns and refunds: How policy abuse damages CX and what to do about it

by Rafael Lourenco — EVP, ClearSale

Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on why retailers need to keep an eye on return fraud and CX in order to…