Cotton On Group taps Lexer to boost customer experience

July 13, 2022

Cotton on Group, a company of fashion and lifestyle retailers, is tapping customer data experience platform Lexer to boost the customer experience strategy for…

Social shoppers prefer checking out on brand sites

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

Here are the five top issues giving consumers pause for thought before handing over hard-earned dollars to social networks.

Pinterest CEO steps down, Google commerce leader stepping in

June 29, 2022

Pinterest CEO Ben Silbermann is leaving his post and Google commerce leader Bill Ready is stepping in to lead the social media platform.

When it comes to building a retail community a marketplace could be the answer

by Brooke Camov — Chief Corporate and Strategy Officer,, Marketplacer

One option to Amazon's marketplace: Building your own to drive building brand engagement, enthusiasm and loyalty.

Amazon U.S. drones taking off this year

June 24, 2022

Amazon is launching drone delivery in California, marking the retailer's first drone debut in the U.S.

Amazon Prime Day happening July 12-13

June 23, 2022

Amazon's annual sales extravaganza, Prime Day, will take place July 12 - July 13 and the e-commerce giant is planning to launch the event for the first time in…

Amazon shuttering Kindle store in China

June 8, 2022

Amazon is closing its Kindle store in China and, as of July 2023, Kindle users in the country will not be able to buy books at the retailer's online book store.

5 strategies to optimize digital journeys for BOPIS customers

by Yaron Morgenstern — CEO, Glassbox

Five tips that can guide digital strategy, using BOPIS to boost customer experience, and build long-term customer loyalty.

Amazon consumer chief takes leave

June 6, 2022

Amazon's consumer CEO resigned from his post late last week.

Walmart stores playing big role as fulfillment centers

June 6, 2022

While Amazon is busy building out warehouse distribution fulfillment centers, Walmart is turning its stores into fulfillment centers as the two mega leading…

Amazon testing mall pick-up service

May 25, 2022

Amazon has reportedly been piloting a service this past year in which Amazon Flex drivers pick up orders at malls and deliver them to consumers.

Walmart, DroneUp expanding drone delivery network

May 24, 2022

Walmart, in a partnership with DroneUp, aims to expand its drone delivery network to 34 sites across six states this year.

Amazon adds fuel, inflation fee for sellers

April 29, 2022

Amazon is charging sellers a 5% inflation and fuel surcharge for the first time in its history as a retailer.

Amazon launches Buy with Prime to offer shopping benefits beyond platform

April 25, 2022

Amazon is launching a program, Buy with Prime, that extends the convenience of Prime shopping to online retailers not on the Amazon retail platform.

JCPenney hits big ROI with targeted AI online approach

April 21, 2022

Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…

Etsy retailers mulling union action following strike

April 19, 2022

A week after thousands of Etsy shops closed for a week to protest increased transaction fees, Etsy sellers are investigating formation of a union.

Google enhances search options for shoppers

April 14, 2022

Google is making it easier for consumers to find specific products by enhancing its search capabilities.

JCPenney chief: We're focused on customers who we know

April 12, 2022

Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

Etsy shop owners striking in protest this month

April 7, 2022

An unknown number of Etsy shop keepers are asking customers to boycott the marketplace from April 11 through April 18 in protest of increasing transaction fees.