Amazon adds fuel, inflation fee for sellers

April 29, 2022

Amazon is charging sellers a 5% inflation and fuel surcharge for the first time in its history as a retailer.

Amazon launches Buy with Prime to offer shopping benefits beyond platform

April 25, 2022

Amazon is launching a program, Buy with Prime, that extends the convenience of Prime shopping to online retailers not on the Amazon retail platform.

JCPenney hits big ROI with targeted AI online approach

April 21, 2022

Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…

Etsy retailers mulling union action following strike

April 19, 2022

A week after thousands of Etsy shops closed for a week to protest increased transaction fees, Etsy sellers are investigating formation of a union.

Google enhances search options for shoppers

April 14, 2022

Google is making it easier for consumers to find specific products by enhancing its search capabilities.

JCPenney chief: We're focused on customers who we know

April 12, 2022

Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

Etsy shop owners striking in protest this month

April 7, 2022

An unknown number of Etsy shop keepers are asking customers to boycott the marketplace from April 11 through April 18 in protest of increasing transaction fees.

How D2C retailers are disrupting traditional retail with social media

by Jay Sackos

Social media isn't going anywhere and likely to get even more popular in the years ahead as more consumers get online and stay online. That's why D2C brands…

E-commerce search not performing too well for many retailers

March 31, 2022

Three-quarters of retailers are failing when it comes to effective e-commerce search which is likely prompting shoppers to leave sites without purchasing and…

Product visuals are the enabler of e-commerce trends

by Alexandre de Vigan — Founder and CEO, nfinite

Advancements in technology take advantage of CGI/ 3D visualization, which can greatly reduce the production costs and time, while generating unlimited visuals…

Walmart debuts clothing model feature for app, online customer

March 15, 2022

Walmart is rolling out a "Choose My Model" feature to app and online users that lets customers attain a sense of how a clothing purchase will look on them.

How improved CX is key to maintaining customer loyalty as customers move online

by Michael Scharff

The rise of digital channels further changes the way consumers spend their time and money. E-commerce is here to stay, and according to eMarketer, following a…

Costco expanding warehouse units, pumps up online suppliers

March 10, 2022

Costco aims to have 28 more warehouse units in place this year, and has expanded the merchants inventory for online shoppers.

The Benefits of Adopting 16:9 Widescreen for POS System

Clientron's newest widescreen POS system, the PT2700, features a 16:9 display supporting Full HD resolution (1920 x 1080) for an enhanced user experience.

Office Depot, DoorDash partner on delivery front

March 9, 2022

Office Depot is partnering with DoorDash to launch more than 1,000 Office Depot and OfficeMax stores on the delivery platform providing on-demand delivery.

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Walmart GoLocal, Cognetry team on delivery strategy

March 3, 2022

Walmart GoLocal and Cognetry Labs are joining forces to provide mid-sized and independent grocers with last mile delivery logistics.

Walmart aims to boost subscription service with sales event

February 28, 2022

Walmart is running a three-week "exclusive" sales event in a quest to drive sign-ups to its Walmart+ subscription service.

Target testing drive-up for returns, Starbucks orders

February 23, 2022

Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.