Tracking the final mile: Why real-time tracking is important for retail success

by Jay Sackos

Jay Sackos, a vice president at Dolly, shares insight on why efficient tracking is key to successful delivery strategies when it comes to e-commerce.

Online reviews playing role in purchase decisions

September 15, 2021

More than half, 54%, of U.S. shoppers read online reviews for everything they buy prior to purchase and 30% of male shoppers believe good reviews impact their…

Walmart ramps up hiring for holiday season

September 14, 2021

Mega retailer Walmart aims to boost its supply chain workforce by 20,000 as it prepares for the holiday shopping season.

E-commerce at the apartment: Self-service to the rescue

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.

Why retailers can't afford to trust and must always verify

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar spotlights the critical importance of shoring up security within the retail environment and why the mantra needs to be 'never trust…

Furniture retailer shares insight on driving digital strategy during a pandemic

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The COVID-19 pandemic hit just as secondhand furniture retailer Cort was getting knee deep into a digital strategy aimed at giving customers greater access…

Walmart goes local with delivery expansion strategy

August 26, 2021

Walmart is expanding its delivery strategy to become a "last mile" service for local retailers near its locations.

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

Back-to-school 2021: Spike in spend, permanent shift in consumer patterns

Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…

Walmart's robust Q2 driven by stimulus spend, economy status

August 18, 2021

Federal stimulus payments, as well as the migration of shoppers back to physical stores, drove robust earnings for Walmart in the second quarter this year.

Consumer demand, tech needs driving big back-to-school spend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…

The dark side of returns and refunds: How policy abuse damages CX and what to do about it

by Rafael Lourenco — EVP, ClearSale

Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on why retailers need to keep an eye on return fraud and CX in order to…

Why holiday e-commerce strategy planning starts in summer

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing at Capgemini in North America, offers up a checklist of strategies to ensure your retail business is ready…

E-commerce ramen retailer expands into vending in Japan

August 10, 2021

Ramen Stock, an online ramen retailer, has placed three Ramen Stock 24 vending machines around Tokyo, according to a timeout.com report.

The state of the union in retail price management and why it's a problem to be solved

by John Gilbo

John Gilbo, a retail and e-commerce pricing expert at Pricefx, who formerly led pricing strategy at Kirkland’s, Academy Sports + Outdoors, and Safeway, shares…

7 major turnoffs for online shoppers and how to fix them

by Brian McGlynn

Brian McGlynn, general manager of e-commerce at Coveo, lists out seven e-commerce turnoffs and why and how retailers need to eliminate them to improve the…

European digital commerce milestone approaching

July 26, 2021

Digital commerce in Europe is clearly taking deeper root and likely to hit a milestone this year in passing the 500 million transactions mark and a penetration…

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.