Grocery delivery app gets big funding boost

November 2, 2021

India's consumers may soon have another grocery delivery option as a startup app has set its sights to shake up the market.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Chewy taps AR for immersive Halloween pet costume experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…

Digital innovation in retail in the age of the experience economy

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, general manager, Americas at Appnovation, takes a look at the retail consumer's expectations when it comes to digital today and in the future.

Glasshouse Fragrances teams with Verishop to expand e-commerce strategy

October 18, 2021

Glasshouse Fragrances, an Australian fragrance retailer, is extending its home and personal fragrances at online retailer Verishop.

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Home Depot taps Walmart service for home delivery option

October 11, 2021

Home Depot is using Walmart delivery service, GoLocal, to deliver customer products.

Supply chain woes aren’t changing consumer behavior

October 11, 2021

Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.

As Black Friday loses its luster brands look for new ways to connect with consumers

by Paige O'Neill

Paige O'Neill, CMO at Sitecore, maps out how marketers adjust strategies to account for the current retail challenges while positioning themselves for a…

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities

by Holly Draher — National Account Director, Harbor Retail

Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…

Challenging product search top reason consumers bounce off e-commerce sites

September 30, 2021

Nearly three-quarters of U.S. and U.K. consumers cite difficulty in finding a wanted product as the prime reason they abandon an e-commerce site and more than…

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

Standing out online: How to create a powerful digital shelf

by Maria Chatzidakis

Maria Chatzidakis, an associate consultant at SGK, offers up five best practices to amplify an effective digital shelf strategy.

Sears shuttering last traditional store in Illinois

September 27, 2021

Sears will close its last traditional store in Illinois on Nov. 14, though nearly a dozen related brand locations will remain up and running.

What’s next in retail CX: 3 top takeaways

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight from experts on delivering consultative, personalized experience in the new digital world of retail.

Kroger taps Instacart for expanded delivery strategy

September 20, 2021

Kroger is teaming up with Instacart to drive its grocery delivery business forward and is debuting a 30-minute or less delivery promise.

Australian fragrance maker expands online reach

September 17, 2021

The Glasshouse Fragrances, a fragrance maker based in Australia, is expanding its e-commerce channel strategy via two online retailers. The brand is offering…

Tracking the final mile: Why real-time tracking is important for retail success

by Jay Sackos

Jay Sackos, a vice president at Dolly, shares insight on why efficient tracking is key to successful delivery strategies when it comes to e-commerce.

Online reviews playing role in purchase decisions

September 15, 2021

More than half, 54%, of U.S. shoppers read online reviews for everything they buy prior to purchase and 30% of male shoppers believe good reviews impact their…