E-commerce News & Media
Bed Bath & Beyond taps Algonomy to drive personalized search capability
August 23, 2021
Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…
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Back-to-school 2021: Spike in spend, permanent shift in consumer patterns
Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…
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Walmart's robust Q2 driven by stimulus spend, economy status
August 18, 2021
Federal stimulus payments, as well as the migration of shoppers back to physical stores, drove robust earnings for Walmart in the second quarter this year.
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Consumer demand, tech needs driving big back-to-school spend
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…
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The dark side of returns and refunds: How policy abuse damages CX and what to do about it
by Rafael Lourenco — EVP, ClearSale
Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on why retailers need to keep an eye on return fraud and CX in order to…
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Why holiday e-commerce strategy planning starts in summer
by Danielle Savin — Senior Director Marketing Solutions, Capgemini
Danielle Savin, senior director of digital marketing at Capgemini in North America, offers up a checklist of strategies to ensure your retail business is ready…
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E-commerce ramen retailer expands into vending in Japan
August 10, 2021
Ramen Stock, an online ramen retailer, has placed three Ramen Stock 24 vending machines around Tokyo, according to a timeout.com report.
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The state of the union in retail price management and why it's a problem to be solved
by John Gilbo
John Gilbo, a retail and e-commerce pricing expert at Pricefx, who formerly led pricing strategy at Kirkland’s, Academy Sports + Outdoors, and Safeway, shares…
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7 major turnoffs for online shoppers and how to fix them
Brian McGlynn, general manager of e-commerce at Coveo, lists out seven e-commerce turnoffs and why and how retailers need to eliminate them to improve the…
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European digital commerce milestone approaching
July 26, 2021
Digital commerce in Europe is clearly taking deeper root and likely to hit a milestone this year in passing the 500 million transactions mark and a penetration…
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Human Expertise Gives Booster Shot to CSAT
Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…
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White Castle, Del Taco, Verizon offer insight on creating a virtual experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…
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E-commerce can limit ability to connect with customers when it matters most — don’t let it
by Ankur Prasad
Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.
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Sam's Club pilots scan-and-go app
July 14, 2021
Sam's Club is piloting the integration of its scan-and-go app with a program called Scan & Ship that allows customers to place direct-to-home orders while…
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Turning shoppers into brand loyalists in an evolving e-commerce landscape
Julio Lopez, director of strategy and global retail practice lead at Movable Ink, writes that as retailers re-invent themselves it will be customer-centric…
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Experiential e-commerce platform attains $10M funding
July 8, 2021
Obsess, an experiential e-commerce platform providing interactive online virtual stores, has closed a $10 million Series A funding round.
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Why it's all about respect, consistency and communication in post-pandemic retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…
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Hallmark debuts innovative greeting card services
July 2, 2021
Hallmark Cards, Inc. is making it easier than ever to send a physical greet card with Sign & Send, a new online service that lets users have handwritten…
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Reinventing the retail space using digital technologies
by Scott Wassmer — General Manager, Americas, Appnovation
Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.
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Meeting the needs of consumers post-digitization
Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…
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