Why holiday e-commerce strategy planning starts in summer

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing at Capgemini in North America, offers up a checklist of strategies to ensure your retail business is ready…

E-commerce ramen retailer expands into vending in Japan

August 10, 2021

Ramen Stock, an online ramen retailer, has placed three Ramen Stock 24 vending machines around Tokyo, according to a timeout.com report.

The state of the union in retail price management and why it's a problem to be solved

by John Gilbo

John Gilbo, a retail and e-commerce pricing expert at Pricefx, who formerly led pricing strategy at Kirkland’s, Academy Sports + Outdoors, and Safeway, shares…

7 major turnoffs for online shoppers and how to fix them

by Brian McGlynn

Brian McGlynn, general manager of e-commerce at Coveo, lists out seven e-commerce turnoffs and why and how retailers need to eliminate them to improve the…

European digital commerce milestone approaching

July 26, 2021

Digital commerce in Europe is clearly taking deeper root and likely to hit a milestone this year in passing the 500 million transactions mark and a penetration…

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.

Sam's Club pilots scan-and-go app

July 14, 2021

Sam's Club is piloting the integration of its scan-and-go app with a program called Scan & Ship that allows customers to place direct-to-home orders while…

Turning shoppers into brand loyalists in an evolving e-commerce landscape

Julio Lopez, director of strategy and global retail practice lead at Movable Ink, writes that as retailers re-invent themselves it will be customer-centric…

Experiential e-commerce platform attains $10M funding

July 8, 2021

Obsess, an experiential e-commerce platform providing interactive online virtual stores, has closed a $10 million Series A funding round.

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Hallmark debuts innovative greeting card services

July 2, 2021

Hallmark Cards, Inc. is making it easier than ever to send a physical greet card with Sign & Send, a new online service that lets users have handwritten…

Reinventing the retail space using digital technologies

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

Retailers need agile 3D, AR to succeed on the visual web

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, offers insight on how, in 2020, pandemic-related store closures brought record numbers of shoppers to the web…

Netflix launches retail shop

June 16, 2021

In its first e-commerce foray, streaming provider Netflix has launched an online shop offering clothing and accessories relating to streaming media content on…

Lots of reasons for cart abandonment, claims study

June 15, 2021

Shoppers are abandoning online carts for more than a few reasons, according to a survey from Fast, which provides a headless checkout experience.

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…

1-800-Flowers.com teams with GLAAD to celebrate Pride Month

June 8, 2021

Online gifting retailer 1-800-Flowers.com is teaming up with GLAAD, the leading LGBTQ+ media advocacy group, to celebrate Pride Month and donating 20% of…