E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Walmart e-comm leader leaving post

January 26, 2022

Casey Carl, Walmart's U.S. e-commerce chief, is leaving the retailer come February.

Vera Bradley taps Impact Analytics for optimized decision making

January 24, 2022

American lifestyle brand Vera Bradley is partnering with Impact Analytics on a unified retail planning platform that will optimize decision making from…

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

Walmart expanding in-home delivery

January 19, 2022

Walmart's InHome delivery service will scale big in 2022 as the retailer aims to make it available to 30 million U.S. homes by year's end.

J.C. Penney hires on 2 experts to drive digital strategy forward

January 17, 2022

Retailer J.C. Penney Co. has hired two technology leaders who will be focused on improving its digital strategy.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Gift card sales up over last 2 years

January 12, 2022

The restaurant industry sold 6% more gift cards during the 2021 holiday season compared to 2019, and 57% more than 2020, according to a Paytronix study.

3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

Shoe Carnival, Door Dash team up on same-day delivery

December 23, 2021

Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.

Kroger building high-tech center in North Carolina

December 23, 2021

The Kroger Co. is building a high-tech fulfillment center in North Carolina.

2021 ‘record’ year for small e-commerce retailers

December 21, 2021

It's been a robust year for many small to medium e-commerce companies, according to a Sendlane survey, but some SMBs remain concerned about the economy and the…

E-gift cards pretty popular this holiday season

December 20, 2021

One of the notable trends for the 2021 holiday season is consumer love for the e-gift card.

Experts share e-commerce strategies for a successful 2022

by Pari Raccah — General Manager, GiftNow (Loop Commerce)

In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.

Adopting a 'Zero Trust' Approach to Retail Data Security

Business systems have more ways of being attacked than ever. It’s critical to have a strategy that treats any access as potentially hostile.

Key challenges, opportunities facing retailers this holiday season

by Fang Cheng — Founder and CEO, Linc

Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…

Feds launch supply chain investigation, seek retailer insight

December 7, 2021

The Federal Trade Commission is investigating the ongoing supply chain issues plaguing companies nationwide and is asking top retailers, including Walmart and…

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Macy’s mulling e-commerce channel split off

November 29, 2021

Macy's has hired a consulting firm to assess splitting off its e-commerce channel from its physical store business.