Office Depot, DoorDash partner on delivery front

March 9, 2022

Office Depot is partnering with DoorDash to launch more than 1,000 Office Depot and OfficeMax stores on the delivery platform providing on-demand delivery.

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Walmart GoLocal, Cognetry team on delivery strategy

March 3, 2022

Walmart GoLocal and Cognetry Labs are joining forces to provide mid-sized and independent grocers with last mile delivery logistics.

Walmart aims to boost subscription service with sales event

February 28, 2022

Walmart is running a three-week "exclusive" sales event in a quest to drive sign-ups to its Walmart+ subscription service.

Target testing drive-up for returns, Starbucks orders

February 23, 2022

Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.

E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Walmart e-comm leader leaving post

January 26, 2022

Casey Carl, Walmart's U.S. e-commerce chief, is leaving the retailer come February.

Vera Bradley taps Impact Analytics for optimized decision making

January 24, 2022

American lifestyle brand Vera Bradley is partnering with Impact Analytics on a unified retail planning platform that will optimize decision making from…

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

Walmart expanding in-home delivery

January 19, 2022

Walmart's InHome delivery service will scale big in 2022 as the retailer aims to make it available to 30 million U.S. homes by year's end.

J.C. Penney hires on 2 experts to drive digital strategy forward

January 17, 2022

Retailer J.C. Penney Co. has hired two technology leaders who will be focused on improving its digital strategy.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Gift card sales up over last 2 years

January 12, 2022

The restaurant industry sold 6% more gift cards during the 2021 holiday season compared to 2019, and 57% more than 2020, according to a Paytronix study.

3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

Shoe Carnival, Door Dash team up on same-day delivery

December 23, 2021

Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.

Kroger building high-tech center in North Carolina

December 23, 2021

The Kroger Co. is building a high-tech fulfillment center in North Carolina.

2021 ‘record’ year for small e-commerce retailers

December 21, 2021

It's been a robust year for many small to medium e-commerce companies, according to a Sendlane survey, but some SMBs remain concerned about the economy and the…

E-gift cards pretty popular this holiday season

December 20, 2021

One of the notable trends for the 2021 holiday season is consumer love for the e-gift card.

Experts share e-commerce strategies for a successful 2022

by Pari Raccah — General Manager, GiftNow (Loop Commerce)

In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.