Dollar General, DoorDash partner on same-day delivery

November 29, 2021

Dollar General and DoorDash are partnering to offer on-demand delivery of everyday essentials via the DoorDash app.

How to stay ahead in the e-commerce battle for customers

by Jason Rosenbaum

Online retailers haven't had it easy in the past year or so, but they're really going to have their work cut out for them in Q4.

Supply chain woes not easing for retailers

November 23, 2021

The ongoing supply chain issues remain daunting for retailers with just under six weeks left in the holiday shopping season.

Grocery sales drive robust Walmart earnings despite inflation

November 18, 2021

Walmart beat earnings projection in Q3, despite inflation and supply chains issues, with a big thanks to grocery sales. The healthy earnings report this week…

Walmart, Gatik team on self-driving delivery approach

November 12, 2021

Walmart is partnering with Gatik, an autonomous vehicle startup, in a quest to use self-driving box trucks as an online order delivery approach.

Amazon checkout will offer Venmo option next year

November 11, 2021

Come 2022 Amazon customers will have the option to check out using Venmo, according to a PayPal press release.

Kenneth Cole moves online store to new platform

November 10, 2021

High end luxury retailer Kenneth Cole is swapping out a legacy commerce cloud software to put its online store on Nogin's Commerce-as-a-Service platform.

Checkout platform Fast tackles cart abandonment with this one-two punch

The answer to your online store's biggest pain point is literally one click away.

Online holiday sales will be a record-setting season

November 3, 2021

Online holiday sales in the U.S. will hit $207 billion, between Nov. 1 and Dec. 31, which will set a record, according to Adobe's shopping forecast for the…

Convenience, personalization, and digitization continue to define the in-store retail experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marmahat, Raydiant CEO, explains that as the lines between e-commerce and in-store retail continue to shrink ever-thinner brick-and-mortar must retain…

Grocery delivery app gets big funding boost

November 2, 2021

India's consumers may soon have another grocery delivery option as a startup app has set its sights to shake up the market.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Chewy taps AR for immersive Halloween pet costume experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…

Digital innovation in retail in the age of the experience economy

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, general manager, Americas at Appnovation, takes a look at the retail consumer's expectations when it comes to digital today and in the future.

Glasshouse Fragrances teams with Verishop to expand e-commerce strategy

October 18, 2021

Glasshouse Fragrances, an Australian fragrance retailer, is extending its home and personal fragrances at online retailer Verishop.

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Home Depot taps Walmart service for home delivery option

October 11, 2021

Home Depot is using Walmart delivery service, GoLocal, to deliver customer products.

Supply chain woes aren’t changing consumer behavior

October 11, 2021

Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.

As Black Friday loses its luster brands look for new ways to connect with consumers

by Paige O'Neill

Paige O'Neill, CMO at Sitecore, maps out how marketers adjust strategies to account for the current retail challenges while positioning themselves for a…

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.