E-commerce News & Media
Adopting a 'Zero Trust' Approach to Retail Data Security
Business systems have more ways of being attacked than ever. It’s critical to have a strategy that treats any access as potentially hostile.
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Key challenges, opportunities facing retailers this holiday season
by Fang Cheng — Founder and CEO, Linc
Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…
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Feds launch supply chain investigation, seek retailer insight
December 7, 2021
The Federal Trade Commission is investigating the ongoing supply chain issues plaguing companies nationwide and is asking top retailers, including Walmart and…
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Managing high call volume in retail during the Cyber-5 period
Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…
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Macy’s mulling e-commerce channel split off
November 29, 2021
Macy's has hired a consulting firm to assess splitting off its e-commerce channel from its physical store business.
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Dollar General, DoorDash partner on same-day delivery
November 29, 2021
Dollar General and DoorDash are partnering to offer on-demand delivery of everyday essentials via the DoorDash app.
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How to stay ahead in the e-commerce battle for customers
Online retailers haven't had it easy in the past year or so, but they're really going to have their work cut out for them in Q4.
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Supply chain woes not easing for retailers
November 23, 2021
The ongoing supply chain issues remain daunting for retailers with just under six weeks left in the holiday shopping season.
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Grocery sales drive robust Walmart earnings despite inflation
November 18, 2021
Walmart beat earnings projection in Q3, despite inflation and supply chains issues, with a big thanks to grocery sales. The healthy earnings report this week…
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Walmart, Gatik team on self-driving delivery approach
November 12, 2021
Walmart is partnering with Gatik, an autonomous vehicle startup, in a quest to use self-driving box trucks as an online order delivery approach.
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Amazon checkout will offer Venmo option next year
November 11, 2021
Come 2022 Amazon customers will have the option to check out using Venmo, according to a PayPal press release.
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Kenneth Cole moves online store to new platform
November 10, 2021
High end luxury retailer Kenneth Cole is swapping out a legacy commerce cloud software to put its online store on Nogin's Commerce-as-a-Service platform.
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Checkout platform Fast tackles cart abandonment with this one-two punch
The answer to your online store's biggest pain point is literally one click away.
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Online holiday sales will be a record-setting season
November 3, 2021
Online holiday sales in the U.S. will hit $207 billion, between Nov. 1 and Dec. 31, which will set a record, according to Adobe's shopping forecast for the…
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Convenience, personalization, and digitization continue to define the in-store retail experience
by Bobby Marhamat — CEO, Raydiant
Bobby Marmahat, Raydiant CEO, explains that as the lines between e-commerce and in-store retail continue to shrink ever-thinner brick-and-mortar must retain…
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Grocery delivery app gets big funding boost
November 2, 2021
India's consumers may soon have another grocery delivery option as a startup app has set its sights to shake up the market.
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Coaching Remote Customer Service Teams
With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…
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Chewy taps AR for immersive Halloween pet costume experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…
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Digital innovation in retail in the age of the experience economy
by Scott Wassmer — General Manager, Americas, Appnovation
Scott Wassmer, general manager, Americas at Appnovation, takes a look at the retail consumer's expectations when it comes to digital today and in the future.
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Glasshouse Fragrances teams with Verishop to expand e-commerce strategy
October 18, 2021
Glasshouse Fragrances, an Australian fragrance retailer, is extending its home and personal fragrances at online retailer Verishop.
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